Emilio Reyes Jr

Technical Specialist at Apple

Leveraged strong technical knowledge to troubleshoot and resolve customer concerns with Apple products. Led Sunday Morning Trainings on iCloud to further develop the team’s knowledge on the subject.

Technical Expert at Apple

Led the team in focus areas, such as highlighting new repair considerations, by sharing knowledge and communicating effectively. Innovated on ways to highlight updated repair strategies by reviewing our knowledge base and presenting updates in unique, engaging formats that resonated with teammates. Actively mentoring technical specialists on their personal goals by providing honest feedback and continuously checking in on their progress.

Technical Specialist at Apple

Troubleshoot and resolve customer concerns with Apple products. Led Sunday Morning Trainings on iCloud to develop the team's knowledge on the subject.

Technical Expert at Apple

Lead the team in focus areas by sharing knowledge and communicating effectively. Innovated on ways to highlight updated repair strategies by reviewing our knowledge base and presenting it in engaging ways. Mentored technical specialists and provided ongoing feedback.

Certified Apple Computing Advisor at Best Buy

Aligned all teammates on Apple’s technologies to ensure a strong foundation to work with Apple products with confidence. Developed training programs that were personalized for each teammate’s strength, which resulted in 100 percent training modules completed with the computing team.