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Experience Level
Expert
Expert
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Expert
Expert
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Expert
Language
English
Fluent
Portuguese
Fluent
Spanish; Castilian
Advanced
Chinese
Beginner
Work Experience
Service Desk Analyst (Bilingual) at Accenture
April 1, 2021 - November 1, 2023Provided technical support to 250+ users daily via ticketing system, chat, and email. Maintained 98% SLA compliance in a high-demand enterprise environment. Resolved incidents related to software, access issues, and basic system troubleshooting. Created bilingual (EN/PT) technical guides to support global teams.
SEM & SEO Specialist at BRG Group (iGaming Brazilian Market)
July 1, 2025 - December 1, 2025Designed and launched 6+ responsive websites, improving load speed by up to 40%. Implemented SEM strategies that raised clients’ organic traffic by 65% and conversions by 30%. Achieved top-10 Google rankings for 30+ competitive keywords via on-page and backlink optimization. Built contracts with influencers to increase reach and organic traffic.
SEO Specialist & Backlink Specialist at Baji Group
February 1, 2024 - June 30, 2025Increased organic traffic by 90% in 4 months through advanced link-building and on-page optimization. Resolved 200+ technical SEO issues using Screaming Frog, SEMrush and Ahrefs, boosting site speed and crawlability. Collaborated with developers to enhance UX and Core Web Vitals, achieving 90+ Page Speed scores.
Education
Bachelor's degree at University of Technology of Recife
January 1, 2016 - January 1, 2018Exchange Program at Canada
January 1, 2013 - January 1, 2014Udemy Academy Program - Programming & Digital Marketing at Udemy Academy
January 1, 2024 - January 1, 2025Immersive English-language learning & cultural exchange at Immersive English Program
April 1, 2021 - November 1, 2023Programming in JavaScript, HTML5 & CSS; SEO Techniques & Analysis in Digital Marketing at Udemy Academy
January 1, 2024 - January 1, 2025Major in C, C#, HTML5, CSS, and Web Security Fundamentals at University of Technology of Recife
January 1, 2016 - January 1, 2018Immersive English-learning and cultural exchange program focused on communication and global collaboration skills at Canada World Exchange Program (Ganhe Mundo)
January 1, 2013 - January 1, 2014Associate Degree in Systems & Web Security at Udemy Academy
January 1, 2024 - January 1, 2025Bachelor's degree in C, C#, HTML5, CSS, and Web Security Fundamentals at University of Technology of Recife
January 1, 2016 - December 31, 2018Programming and Digital Marketing at Udemy Academy
January 1, 2024 - December 31, 2025Qualifications
SEO & Digital Marketing Certification
February 1, 2024 - January 7, 2026Bilingual Service Desk Certification
April 1, 2021 - January 7, 2026Screaming Frog SEO Spider Certification
January 1, 2024 - January 11, 2026SEMrush Certification
January 1, 2024 - January 11, 2026Ahrefs Certification
January 1, 2024 - January 11, 2026Google Analytics GA4 Certification
January 1, 2024 - January 11, 2026Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Education, Gaming
Experience Level
Expert
Expert
Expert
Expert
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Expert
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