Available to hire
I am a results-driven Project Manager with a Bachelor’s degree in Information Technology. I specialize in delivering complex digital projects, driving innovation, and aligning technology with business and user needs.
I collaborate with cross-functional teams across design, content, and development to create cohesive web experiences that boost engagement and conversions. I’m experienced in Agile and Waterfall methods, CRO initiatives, and data-driven decision making, always focused on delivering high-quality results and measurable impact.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Web Experience Manager at ENGIE
July 1, 2023 - PresentDeveloped and implemented web strategies to enhance user engagement and drive conversions; led cross-functional teams in design, content, and development; analyzed performance metrics; executed A/B testing and personalization; oversaw UX/UI design; collaborated with SEO/content/marketing to boost discoverability and deliver cohesive, brand-aligned experiences.
Web Project Manager at King Kong
April 1, 2022 - June 1, 2023Led end-to-end lifecycle of 20-25 digital projects, including websites and e-commerce platforms; served as primary point of contact for clients; developed project plans and coordinated cross-functional teams to ensure on-time delivery; conducted testing/QA and used Agile/Waterfall methodologies; drove CRO initiatives.
E-commerce Manager at HibikiFuture
February 1, 2020 - December 1, 2021Created and executed comprehensive e-commerce strategies focusing on Shopify/Magento, high-conversion site design, CRO, SEO, and digital marketing; managed day-to-day operations, content, customer support, and transactions; delivered a 12% sales increase in the first month after launch; led marketing campaigns and produced monthly performance reports.
In-store Assistant Manager at HibikiFuture
February 1, 2020 - December 1, 2021Optimized store operations, inventory, supplier relationships, and staff training; achieved sales targets and KPIs; resolved customer inquiries across channels; streamlined procedures and developed operational manuals to improve efficiency and staff performance.
Retail and Internet Banking Specialist at ANZ
December 1, 2021 - March 1, 2022Delivered customer service and tailored banking guidance; managed retail and digital banking products; built and maintained relationships, promoting digital adoption and educating customers on financial well-being and digital solutions.
Retail and Internet Banking Specialist at ANZ
December 1, 2020 - March 1, 2021Provided exceptional customer service and tailored banking advice to meet customers’ financial needs. Administered retail and digital banking products, engaging in needs-based conversations and offering personalized banking solutions. Built and maintained positive customer relationships, increasing loyalty and trust. Empowered customers with financial well-being and digital solutions.
Education
Bachelor of Information Technology at Southern Cross University, Melbourne Campus
July 1, 2018 - July 1, 2020Diploma of Business at Southern Cross University, Melbourne Campus
July 1, 2017 - July 1, 2018Bachelor of Information Technology at Southern Cross University Melbourne Campus
July 1, 2018 - July 1, 2020Diploma of Business at Southern Cross University Melbourne Campus
July 1, 2017 - July 1, 2018Google UX Design Certificate at Google
January 1, 2022 - December 30, 2025The Project Management Course: Beginner to PROject Manager at Udemy
September 1, 2022 - December 30, 2025Bachelor of Information Technology at Southern Cross University Melbourne Campus
July 1, 2018 - July 1, 2020Diploma of Business at Southern Cross University Melbourne Campus
July 1, 2017 - July 1, 2018Qualifications
Google UX Design Certificate
January 1, 2022 - December 20, 2025Project Management Course: Beginner to PROject Manager
September 1, 2022 - December 20, 2025Google UX Design Certificate
January 1, 2022 - December 30, 2025The Project Management Course: Beginner to PROject Manager
September 1, 2022 - December 30, 2025Google UX Design Certificate
January 1, 2022 - January 1, 2022The Project Management Course: Beginner to Project Manager
September 1, 2022 - September 1, 2022Industry Experience
Retail, Software & Internet, Education, Financial Services, Media & Entertainment, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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