Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a versatile HR and administrative professional with over 15 years of experience supporting education and corporate teams. I excel at HRIS implementation, payroll, recruitment, onboarding, compliance, data analytics, and cross-functional coordination. I have led end-to-end recruitment, created HR dashboards, developed SOPs, and produced educational and customer-service content. I enjoy mentoring teams and driving process improvements, and I am excited to contribute to a dynamic organization as a trusted HR partner and operations professional.…I am a versatile HR and administrative professional with over 15 years of experience supporting education and corporate teams. I excel at HRIS implementation, payroll, recruitment, onboarding, compliance, data analytics, and cross-functional coordination. I have led end-to-end recruitment, created HR dashboards, developed SOPs, and produced educational and customer-service content. I enjoy mentoring teams and driving process improvements, and I am excited to contribute to a dynamic organization as a trusted HR partner and operations professional.

Erianike Pasaribu

1st Assistant Director, Co-Writer, Voiceover Artist, +6





I am a versatile HR and administrative professional with over 15 years of experience supporting education and corporate teams. I excel at HRIS implementation, payroll, recruitment, onboarding, compliance, data analytics, and cross-functional coordination. I have led end-to-end recruitment, created HR dashboards, developed SOPs, and produced educational and customer-service content. I enjoy mentoring teams and driving process improvements, and I am excited to contribute to a dynamic organization as a trusted HR partner and operations professional.…I am a versatile HR and administrative professional with over 15 years of experience supporting education and corporate teams. I excel at HRIS implementation, payroll, recruitment, onboarding, compliance, data analytics, and cross-functional coordination. I have led end-to-end recruitment, created HR dashboards, developed SOPs, and produced educational and customer-service content. I enjoy mentoring teams and driving process improvements, and I am excited to contribute to a dynamic organization as a trusted HR partner and operations professional.

Available to hire

I am a versatile HR and administrative professional with over 15 years of experience supporting education and corporate teams. I excel at HRIS implementation, payroll, recruitment, onboarding, compliance, data analytics, and cross-functional coordination.

I have led end-to-end recruitment, created HR dashboards, developed SOPs, and produced educational and customer-service content. I enjoy mentoring teams and driving process improvements, and I am excited to contribute to a dynamic organization as a trusted HR partner and operations professional.

Skills

Copywriting

Power BI

Experience Level

Copywriting

Expert

Power BI

Expert

Language

English

Advanced

Japanese

Intermediate

Indonesian

Fluent

Work Experience

Customer Service / Flight Information at PT Garuda Indonesia

January 1, 2010 - December 31, 2012

Resolved airline-related customer issues and provided flight information. Promoted latest products and services to customers. Assisted team in meeting performance targets.

Administrative Support / HR & Admin at PT PLN (Persero)

January 1, 2006 - December 31, 2009

Supported TIMP 2TLK D with administration, documentation, and reporting. Coordinated team communications and provided non-technical support. Assisted recruiting, training & development, payroll, HRIS, and compliance tasks.

Call Center Supervisor / Frontline CS Team Lead at Bank Sahabat Sampoerna

January 1, 2012 - December 31, 2016

Supervised daily operations of call center and frontline customer service teams. Escalated complaints and ensured service quality aligned with banking standards. Conducted training, coaching, and performance evaluations.

HR / Administrative & Onboarding Support at PT San Miguel Pure Foods Indonesia

January 1, 2017 - December 31, 2020

Supported HR processes, recruitment, onboarding, and administrative tasks. Assisted with HRIS data management, dashboards, reports, and internal communications.

HRBP Supervisor - Personal Assistant & Corporate Administration at Sekolah Ar Rahman Islamic School

January 1, 2020 - Present

Provided administrative and operational support to the Director of Student Affairs. Managed schedules, correspondence, and confidential documents. Liaised with internal and external stakeholders; supported school communications. Contributed to HR initiatives, staff retention, and performance programs.

Call Center Team Leader / Supervisor at Sekolah Ar Rahman Islamic School

January 1, 2023 - Present

Provided customer service and call center supervision; led frontline CS teams, handled escalated inquiries, ensured service quality and training; coordinated with internal and external stakeholders.

HR & Administrative Supervisor at PT San Miguel Pure Foods Indonesia

January 1, 2017 - December 31, 2020

End-to-end recruitment, HRIS implementation (Talenta), payroll, onboarding/offboarding, performance management; HR dashboards and reporting; customer service excellence; content writing for internal communications.

Call Center Supervisor at Bank Sahabat Sampoerna

January 1, 2012 - December 31, 2016

Supervised daily call center operations and front-line customer service teams; managed escalated complaints; ensured service quality; coordinated internal and external communications.

Customer Service / Call Center Supervisor at PT Garuda Indonesia

January 1, 2010 - December 31, 2012

Resolved airline-related customer issues, provided flight information and travel guidance; supported performance targets and customer satisfaction initiatives.

Administrative / HR & Compliance Support at PT PLN (Persero)

January 1, 2006 - December 31, 2009

Supported HRIS and payroll processes; documentation, reporting, and cross-functional coordination; non-technical support to teams.