Eric Frimpong

Identified recurring customer pain points and suggested improvements that informed updates to digital and support learning content. Translated complex insurance information into clear, concise explanations—building strong skills in simplifying content for diverse audiences. Improved customer satisfaction scores by 15% through clear communication and learner-centered explanations.

Designed user-centered, structured lesson plans in increasing engagement by 25% using adult learning principles adapted for younger learners. Improved comprehension by 30% through iterative testing, data tracking, and refining instructional materials based on performance outcomes. Applied UX research and human behavior principles to create inclusive, accessible learning experiences.