I am a highly creative and multi-faceted professional with over 10 years of experience in business development, research, and content creation. I am passionate about turning ideas into actionable projects and building authentic connections through engaging content and strategic marketing. I excel at leveraging AI and digital solutions to optimize processes and craft innovative strategies that foster growth and efficiency. With strong experience in marketing, partnerships, and human-centered approaches, I deliver visionary solutions that drive impact and growth.

ERICA R. GOMES

I am a highly creative and multi-faceted professional with over 10 years of experience in business development, research, and content creation. I am passionate about turning ideas into actionable projects and building authentic connections through engaging content and strategic marketing. I excel at leveraging AI and digital solutions to optimize processes and craft innovative strategies that foster growth and efficiency. With strong experience in marketing, partnerships, and human-centered approaches, I deliver visionary solutions that drive impact and growth.

Available to hire

I am a highly creative and multi-faceted professional with over 10 years of experience in business development, research, and content creation. I am passionate about turning ideas into actionable projects and building authentic connections through engaging content and strategic marketing.

I excel at leveraging AI and digital solutions to optimize processes and craft innovative strategies that foster growth and efficiency. With strong experience in marketing, partnerships, and human-centered approaches, I deliver visionary solutions that drive impact and growth.

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Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced

Work Experience

Account Coordinator at Yourhero
January 1, 2024 - October 12, 2025
Managed data analytics, Google Analytics, SEO optimization, data entry & analysis; remote work tools; content development; client relationships.
Content Moderator
January 1, 2022 - October 12, 2025
Moderated user-generated content as part of a content moderation role.
Outsourcing Sales Executive at Glovo
January 1, 2020 - October 12, 2025
Sales executive focused on outsourcing partnerships; contributed to growth.
Content Creator/ Writer at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Creative content creation, copywriting, and branding; AI training and data specialization; produced high-quality content for PR, social media, and campaigns.
AI Training & Data Specialist at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement; supported AI development with data entry, organization, and analysis; optimized ML workflows.
Owner & Consultant at Caltur Turismo
January 1, 2016 - October 12, 2025
Travel agency owner and consultant; hospitality and tourism services; developed travel experiences and partnerships.
Owner/ Consultant at TTS (Travel Technology & Solutions)
January 1, 2020 - October 12, 2025
Travel technology solutions and consulting; owner.
Sales Executive at Glovo
December 31, 2020 - October 12, 2025
Multilingual sales role focusing on outsourcing partnerships and customer growth.
Food Delivery at Glovo
December 31, 2020 - October 12, 2025
Customer-facing delivery service execution and regional support.
Moderator/Contact Center Specialist
January 1, 2022 - October 12, 2025
Moderation and multilingual support for outsourcing operations.
Content Creator/ Writer at MummaC Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Managed operations, corporate travel consulting, group travel organization, and client relationships; created branding and marketing content; led projects and campaigns.
AI Training and Data Specialist
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement; supported AI development with accurate data entry, organization, and analysis; optimized workflows for dataset accuracy and consistency; created copywriting and content for branding and campaigns.
Creative Content Creator/Writer at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Developed integrated marketing content and creative assets for campaigns, led content creation across channels, and contributed to lead generation initiatives. Transformed concepts into engaging materials and collaborated with teams to deliver consistent messaging. Authored published content and contributed to public relations efforts.
AI Training and Data Specialist at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement. Supported AI development with accurate data entry, organization, and analysis. Optimized machine learning workflows by improving data quality and consistency.
Travel Agency Owner & Consultant at Calltur Turismo
December 31, 2016 - October 12, 2025
Owned and operated a travel agency; built partnerships, curated itineraries, managed client relationships; led sales strategy and marketing initiatives, and oversaw day-to-day operations.
Freelance Home Service Professional at YourHero
December 31, 2024 - October 12, 2025
Provided freelance home service support, including administrative tasks, content creation, and marketing material development. Used productivity tools (Microsoft Office Suite, Google Drive, CRM) and supported client operations with remote coordination.
Account Coordinator at YourHero
December 31, 2024 - October 13, 2025
Coordinate client accounts, support remote work tools, and manage client relationships; contribute to marketing and communications. Remote freelance experience with client relations.
Owner & Consultant at TTS (Travel Technology & Solutions)
December 31, 2020 - October 13, 2025
Travel agency owner and consultant; developed travel technology solutions, built partnerships, and led business development.
Founder / Manager at Calltur Turismo
December 31, 2016 - October 13, 2025
Travel agency operations, marketing, and partnerships; managed day-to-day activities and client relations.
Content Creator / Writer at Mumma Communications & Goby Marketing (Brazil)
January 1, 2016 - Present
Developed high-quality content, campaign concepts, and brand messaging; led group programs and content marketing initiatives.
AI Training & Data Specialist at Mumma Communications & Goby Marketing (Brazil)
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement; supported AI development with data organization and analysis.
Content Moderator at Conectys
December 31, 2022 - October 13, 2025
Moderated user-generated content for a multilingual outsourcing environment, ensuring compliance with guidelines and quality standards while collaborating with cross-functional teams to support multiple markets.
Sales Executive - Multilingual Business Outsourcing at Glovo
December 31, 2020 - October 13, 2025
Led multilingual sales initiatives for outsourcing services, built partner relationships, and supported revenue growth across markets.
Travel Technology & Solutions Travel Agency Owner & Consultant at Calltur Turismo
December 31, 2016 - October 13, 2025
Owner and consultant delivering customized travel experiences, developing group programs, building partnerships, and managing client relations.
Hospitality / Travel Agency Operations at Calltur Turismo
December 31, 2009 - October 13, 2025
Hospitality-focused roles supporting travel operations and service delivery within a travel agency setting.
Account Coordinator at YourHero
December 31, 2024 - October 13, 2025
Coordinate accounts and client relationships; support marketing and communications initiatives.
Creative Content Creator / Writer at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Developed high-quality content for press, social media, and promotional materials; led group programs and campaigns; crafted engaging brand messages.
AI Training & Data Specialist at MUMMA Communications / Goby Marketing (Brazil)
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement; supported AI development with accurate data entry, organization, and analysis; optimized ML workflows and contributed to branding and campaigns.
Creative Content Creator/ Writer at Mumma Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Created customized travel experiences and led successful group programs; delivered high-quality content for public relations, social media, and promotional materials. Developed marketing strategies and led campaigns to drive business growth.

Education

at Escola Superior de Propaganda e Marketing (ESPM), Brazil
January 11, 2030 - October 12, 2025
at IFG - Instituto Federal de Goiás, Brazil
January 11, 2030 - October 12, 2025
at IFG - Instituto Federal de Educação Tecnológica de Goiás
January 11, 2030 - October 12, 2025
at Escola Superior de Propaganda e Marketing (ESPM)
January 11, 2030 - October 12, 2025
Marketing at ESPM - Escola Superior de Propaganda e Marketing
January 11, 2030 - October 13, 2025
Business Administration at Kelly College (BR)
January 1, 2007 - October 13, 2025
Master in Tourism at IEFP
January 1, 2018 - October 13, 2025
Master in Tourism at IEFP
January 1, 2018 - January 1, 2018
Marketing at Escola Superior de Propaganda e Marketing
January 1, 2014 - January 1, 2014

Qualifications

Community Management
January 1, 2021 - October 13, 2025
Domestic Digital Marketing
January 1, 2020 - October 13, 2025
Postgraduate in Neuroscience and Human Behavior
January 1, 2025 - January 6, 2026
Business Administration
January 1, 2007 - January 1, 2007
Master in Tourism (IEFP)
January 1, 2018 - January 1, 2018
Marketing (Escola Superior de Propaganda e Marketing)
January 1, 2014 - January 1, 2014
Business Administration
January 1, 2007 - January 1, 2007
Postgraduate in Neuroscience and Human Behavior
January 1, 2025 - January 6, 2026

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment, Software & Internet, Education