I'm a strategic creator and researcher with a decade-long track record across international tourism operations, travel consultancy, and AI-driven ecosystems. My career is built on high adaptability and a passion for turning complex ideas into impactful projects. Beyond my technical proficiency in CRM, data analysis, and AI-enabled tooling, I bring emotional intelligence and conflict resolution to every team. As a lifelong learner and creative thinker, I excel in fast-paced environments where innovation and mentorship are key to success. I'm ready to leverage my diverse expertise to drive excellence in forward-thinking organizations.…

Erica R Gomes

I'm a strategic creator and researcher with a decade-long track record across international tourism operations, travel consultancy, and AI-driven ecosystems. My career is built on high adaptability and a passion for turning complex ideas into impactful projects. Beyond my technical proficiency in CRM, data analysis, and AI-enabled tooling, I bring emotional intelligence and conflict resolution to every team. As a lifelong learner and creative thinker, I excel in fast-paced environments where innovation and mentorship are key to success. I'm ready to leverage my diverse expertise to drive excellence in forward-thinking organizations.…

Available to hire

I’m a strategic creator and researcher with a decade-long track record across international tourism operations, travel consultancy, and AI-driven ecosystems.

My career is built on high adaptability and a passion for turning complex ideas into impactful projects. Beyond my technical proficiency in CRM, data analysis, and AI-enabled tooling, I bring emotional intelligence and conflict resolution to every team. As a lifelong learner and creative thinker, I excel in fast-paced environments where innovation and mentorship are key to success. I’m ready to leverage my diverse expertise to drive excellence in forward-thinking organizations.

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Skills

Experience Level

Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced

Work Experience

Account Coordinator at Yourhero
January 1, 2024 - October 12, 2025
Managed data analytics, Google Analytics, SEO optimization, data entry & analysis; remote work tools; content development; client relationships.
Content Moderator
January 1, 2022 - October 12, 2025
Moderated user-generated content as part of a content moderation role.
Outsourcing Sales Executive at Glovo
January 1, 2020 - October 12, 2025
Sales executive focused on outsourcing partnerships; contributed to growth.
Content Creator/ Writer at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Creative content creation, copywriting, and branding; AI training and data specialization; produced high-quality content for PR, social media, and campaigns.
AI Training & Data Specialist at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement; supported AI development with data entry, organization, and analysis; optimized ML workflows.
Owner & Consultant at Caltur Turismo
January 1, 2016 - October 12, 2025
Travel agency owner and consultant; hospitality and tourism services; developed travel experiences and partnerships.
Owner/ Consultant at TTS (Travel Technology & Solutions)
January 1, 2020 - October 12, 2025
Travel technology solutions and consulting; owner.
Sales Executive at Glovo
December 31, 2020 - October 12, 2025
Multilingual sales role focusing on outsourcing partnerships and customer growth.
Food Delivery at Glovo
December 31, 2020 - October 12, 2025
Customer-facing delivery service execution and regional support.
Moderator/Contact Center Specialist
January 1, 2022 - October 12, 2025
Moderation and multilingual support for outsourcing operations.
Content Creator/ Writer at MummaC Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Managed operations, corporate travel consulting, group travel organization, and client relationships; created branding and marketing content; led projects and campaigns.
AI Training and Data Specialist
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement; supported AI development with accurate data entry, organization, and analysis; optimized workflows for dataset accuracy and consistency; created copywriting and content for branding and campaigns.
Creative Content Creator/Writer at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Developed integrated marketing content and creative assets for campaigns, led content creation across channels, and contributed to lead generation initiatives. Transformed concepts into engaging materials and collaborated with teams to deliver consistent messaging. Authored published content and contributed to public relations efforts.
AI Training and Data Specialist at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement. Supported AI development with accurate data entry, organization, and analysis. Optimized machine learning workflows by improving data quality and consistency.
Travel Agency Owner & Consultant at Calltur Turismo
December 31, 2016 - October 12, 2025
Owned and operated a travel agency; built partnerships, curated itineraries, managed client relationships; led sales strategy and marketing initiatives, and oversaw day-to-day operations.
Freelance Home Service Professional at YourHero
December 31, 2024 - October 12, 2025
Provided freelance home service support, including administrative tasks, content creation, and marketing material development. Used productivity tools (Microsoft Office Suite, Google Drive, CRM) and supported client operations with remote coordination.
Account Coordinator at YourHero
December 31, 2024 - October 13, 2025
Coordinate client accounts, support remote work tools, and manage client relationships; contribute to marketing and communications. Remote freelance experience with client relations.
Owner & Consultant at TTS (Travel Technology & Solutions)
December 31, 2020 - October 13, 2025
Travel agency owner and consultant; developed travel technology solutions, built partnerships, and led business development.
Founder / Manager at Calltur Turismo
December 31, 2016 - October 13, 2025
Travel agency operations, marketing, and partnerships; managed day-to-day activities and client relations.
Content Creator / Writer at Mumma Communications & Goby Marketing (Brazil)
January 1, 2016 - Present
Developed high-quality content, campaign concepts, and brand messaging; led group programs and content marketing initiatives.
AI Training & Data Specialist at Mumma Communications & Goby Marketing (Brazil)
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement; supported AI development with data organization and analysis.
Content Moderator at Conectys
December 31, 2022 - October 13, 2025
Moderated user-generated content for a multilingual outsourcing environment, ensuring compliance with guidelines and quality standards while collaborating with cross-functional teams to support multiple markets.
Sales Executive - Multilingual Business Outsourcing at Glovo
December 31, 2020 - October 13, 2025
Led multilingual sales initiatives for outsourcing services, built partner relationships, and supported revenue growth across markets.
Travel Technology & Solutions Travel Agency Owner & Consultant at Calltur Turismo
December 31, 2016 - October 13, 2025
Owner and consultant delivering customized travel experiences, developing group programs, building partnerships, and managing client relations.
Hospitality / Travel Agency Operations at Calltur Turismo
December 31, 2009 - October 13, 2025
Hospitality-focused roles supporting travel operations and service delivery within a travel agency setting.
Account Coordinator at YourHero
December 31, 2024 - October 13, 2025
Coordinate accounts and client relationships; support marketing and communications initiatives.
Creative Content Creator / Writer at MUMMA Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Developed high-quality content for press, social media, and promotional materials; led group programs and campaigns; crafted engaging brand messages.
AI Training & Data Specialist at MUMMA Communications / Goby Marketing (Brazil)
January 1, 2020 - Present
Trained AI models through precise data annotation, validation, and refinement; supported AI development with accurate data entry, organization, and analysis; optimized ML workflows and contributed to branding and campaigns.
Creative Content Creator/ Writer at Mumma Communications Consulting & Goby Marketing (Brazil)
January 1, 2016 - Present
Created customized travel experiences and led successful group programs; delivered high-quality content for public relations, social media, and promotional materials. Developed marketing strategies and led campaigns to drive business growth.
Independent Content Strategist & Writer at Multiple Clients (Remote)
May 1, 2015 - Present
Developed content strategies and copy for branding, digital campaigns, and communications. Produced written and multimedia content including books, newsletters, webinars, and social media materials. Aligned content with audience needs, campaign objectives, and brand positioning. Applied SEO principles and performance insights to optimize reach and engagement. Collaborated with marketing and communications teams in remote environments and delivered QA feedback to improve consistency and quality.
Independent AI Training & Language Data Experience at Multiple Clients (Remote)
October 1, 2019 - Present
Contributed to large language model (LLM) training by preparing, refining, and validating high-quality Portuguese datasets (pt-BR). Executed MTPE projects, correcting AI-generated English-Portuguese outputs to improve semantic accuracy, fluency, grammar, tone, and regional language adaptation; eliminated mistranslations and hallucinatory content. Generated diverse prompts simulating real user interactions across domains to support model robustness and coverage.
Account Manager – Operations, Customer Success & Housekeeping Services at YourHero Home Service (Portugal)
September 1, 2022 - February 29, 2024
Supported operational expansion from Lisbon to Porto, contributing to market launch readiness and service scalability. Coordinated cross-functional teams to ensure operational consistency and service standards across sites. Led onboarding of partners and maintained ongoing service quality.
Content Moderator at Conectys Portugal
January 1, 2021 - September 30, 2022
Reviewed high-volume user-generated content in line with platform policies and quality standards. Identified policy violations, maintained accuracy and consistency under tight deadlines, and contributed to process improvements.
Business Development / Partnerships at TTS Travel Technology & Solutions, Portugal
March 1, 2020 - December 31, 2020
Led business development initiatives focusing on partnerships and relationship management; contributed to revenue growth and onboarding of clients.

Education

at Escola Superior de Propaganda e Marketing (ESPM), Brazil
January 11, 2030 - October 12, 2025
at IFG - Instituto Federal de Goiás, Brazil
January 11, 2030 - October 12, 2025
at IFG - Instituto Federal de Educação Tecnológica de Goiás
January 11, 2030 - October 12, 2025
at Escola Superior de Propaganda e Marketing (ESPM)
January 11, 2030 - October 12, 2025
Marketing at ESPM - Escola Superior de Propaganda e Marketing
January 11, 2030 - October 13, 2025
Business Administration at Kelly College (BR)
January 1, 2007 - October 13, 2025
Master in Tourism at IEFP
January 1, 2018 - October 13, 2025
Master in Tourism at IEFP
January 1, 2018 - January 1, 2018
Marketing at Escola Superior de Propaganda e Marketing
January 1, 2014 - January 1, 2014
Bachelor’s Degree in Hospitality Management at Kelly College, Australia
March 1, 2002 - July 1, 2006
Master’s Degree in Tourism Management at Escola Superior de Hotelaria e Turismo do Estoril, Portugal
September 1, 2016 - December 1, 2018

Qualifications

Community Management
January 1, 2021 - October 13, 2025
Domestic Digital Marketing
January 1, 2020 - October 13, 2025
Postgraduate in Neuroscience and Human Behavior
January 1, 2025 - January 6, 2026
Business Administration
January 1, 2007 - January 1, 2007
Master in Tourism (IEFP)
January 1, 2018 - January 1, 2018
Marketing (Escola Superior de Propaganda e Marketing)
January 1, 2014 - January 1, 2014
Business Administration
January 1, 2007 - January 1, 2007
Postgraduate in Neuroscience and Human Behavior
January 1, 2025 - January 6, 2026

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment, Software & Internet, Education

Skills

Experience Level