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Instructional designer and curriculum developer with experience blending creative storytelling and strategic learning design to build measurable eLearning solutions. Skilled in translating complex content into learner-friendly experiences through stakeholder collaboration, needs-driven design, and outcome measurement. Proficient in authoring and production using tools such as Articulate Rise 360, Vyond, and ElevenLabs voiceovers, with strong ADDIE/ADDiE alignment and Agile workflows. Known for data-driven improvements, rapid content turnaround, and producing engaging modules across leadership, soft skills, and operational effectiveness training.…Instructional designer and curriculum developer with experience blending creative storytelling and strategic learning design to build measurable eLearning solutions. Skilled in translating complex content into learner-friendly experiences through stakeholder collaboration, needs-driven design, and outcome measurement. Proficient in authoring and production using tools such as Articulate Rise 360, Vyond, and ElevenLabs voiceovers, with strong ADDIE/ADDiE alignment and Agile workflows. Known for data-driven improvements, rapid content turnaround, and producing engaging modules across leadership, soft skills, and operational effectiveness training.

Ericka Jane Valderamos

Instructional Designer, Presentation Designer, AI Video Editor, +2

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Instructional designer and curriculum developer with experience blending creative storytelling and strategic learning design to build measurable eLearning solutions. Skilled in translating complex content into learner-friendly experiences through stakeholder collaboration, needs-driven design, and outcome measurement. Proficient in authoring and production using tools such as Articulate Rise 360, Vyond, and ElevenLabs voiceovers, with strong ADDIE/ADDiE alignment and Agile workflows. Known for data-driven improvements, rapid content turnaround, and producing engaging modules across leadership, soft skills, and operational effectiveness training.…Instructional designer and curriculum developer with experience blending creative storytelling and strategic learning design to build measurable eLearning solutions. Skilled in translating complex content into learner-friendly experiences through stakeholder collaboration, needs-driven design, and outcome measurement. Proficient in authoring and production using tools such as Articulate Rise 360, Vyond, and ElevenLabs voiceovers, with strong ADDIE/ADDiE alignment and Agile workflows. Known for data-driven improvements, rapid content turnaround, and producing engaging modules across leadership, soft skills, and operational effectiveness training.

Available to hire

Instructional designer and curriculum developer with experience blending creative storytelling and strategic learning design to build measurable eLearning solutions. Skilled in translating complex content into learner-friendly experiences through stakeholder collaboration, needs-driven design, and outcome measurement.

Proficient in authoring and production using tools such as Articulate Rise 360, Vyond, and ElevenLabs voiceovers, with strong ADDIE/ADDiE alignment and Agile workflows. Known for data-driven improvements, rapid content turnaround, and producing engaging modules across leadership, soft skills, and operational effectiveness training.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Curriculum Developer (Instructional Designer) at IntouchCX

August 1, 2025 - Present

Designed and developed data-driven learning solutions within the Learning & Development team using an agile, ADDIE-based approach. Supported multiple campaigns and leadership programs by analyzing performance data to identify skill gaps and delivering scalable soft-skill, leadership, and operational effectiveness learning experiences. Collaborated with stakeholders and cross-functional partners to tailor curricula aligned with business goals and learner needs, leveraging AI tools to streamline content development while maintaining instructional quality and accuracy. Applied instructional design principles, learner-centered storytelling, and continuous improvement practices to ensure measurable performance outcomes. Authored instructional materials and modules using Rise 360, scenario-based videos with Vyond, and microlearning content via Genially, with voiceovers produced using ElevenLabs.

Curriculum Developer (Instructional Designer) at Intouch CX

January 1, 2025 - Present

Designed and developed data-driven learning solutions within the Learning & Development team using an Agile, ADDIE-based approach. Supported multiple learning campaigns and leadership programs by analyzing performance data to identify skill gaps and deliver scalable soft skills, leadership development, and operational effectiveness learning experiences. Collaborated with stakeholders and cross-functional partners to tailor curricula aligned to business goals and learner needs, leveraging AI-powered tools to streamline content development while maintaining instructional quality and accuracy. Applied instructional design principles (ADDIE/ADDiE), learner-centered storytelling, and continuous improvement practices to drive measurable performance outcomes. Managed multiple concurrent projects under tight timelines while adapting quickly to changing priorities and training requests.

Instructional Designer Specialist at Transworld Systems

March 1, 2024 - June 30, 2024

Developed persuasive proposals showcasing capabilities and solutions; collaborated with cross-functional teams to gather insights and tailor content; drove proposal process from concept to submission while ensuring deadlines and quality standards. Conducted comprehensive needs analysis for multiple training projects using intake forms, stakeholder interviews, and performance metrics, improving training relevance and learner engagement. Aligned instructional content with client goals by translating training needs into targeted learning objectives, contributing to reduced onboarding time for client-facing teams. Developed interactive modules using Articulate Rise 360, scenario-based videos via Vyond, and microlearning content through Genially, improving content retention and learner satisfaction. Leveraged ElevenLabs for high-quality audio narration and voiceovers to improve accessibility and professionalism across diverse learner groups. Followed Agile processes and used AI tools to enh

Instructional Designer Specialist at Transworld Systems Incorporated

March 1, 2024 - June 30, 2024

Crafted persuasive proposals and collaborated with cross-functional teams to gather insights and tailor solutions from concept to submission while meeting deadlines and quality standards. Conducted comprehensive needs analysis for multiple training projects using intake forms, stakeholder interviews, and performance metrics, improving training relevance and learner engagement. Aligned instructional content with client goals by translating training needs into targeted learning objectives, contributing to reduced onboarding time for client-facing teams. Developed interactive modules using Articulate Rise 360, scenario-based videos in Vyond, and microlearning experiences through Genially, improving content retention and learner satisfaction. Utilized ElevenLabs for high-quality audio narration and voiceovers to enhance accessibility and professionalism across diverse learner groups. Managed concurrent projects under tight timelines while maintaining quality standards and adapting to chan

Learning Specialist - Instructional Designer at Foundever

June 1, 2021 - March 31, 2024

Developed foundation skills and product-specific content for training sessions and knowledge bases, using tools such as Articulate 360, Microsoft PowerPoint, Adobe Creative Cloud, Canva, and CapCut. Conducted workshops and upskilling sessions for leadership tracks, including Subject Matter Experts (SMEs) and trainee program participants. Spearheaded Foundation Skills Training (FST) and Product-Specific Training (PST) for a TikTok Shop account to ensure agent readiness. Developed a training environment as an alternative platform to simulate tools and provide hands-on practice. Created real-time useful training materials, revamped training content to align with process updates, and designed short videos and announcements to improve communication and awareness.

Learning Specialist (Instructional Designer) - Foundation Skills Training (FST) and Product-Specific Training (PST) at Foundever (TeleTech)

December 1, 2020 - July 31, 2021

Provided mentorship and addressed operational inefficiencies while improving customer satisfaction. Resolved 50+ pharmacist inquiries daily, achieving 98% accuracy by verifying insurance coverage and processing claims; streamlined escalation for complex insurance issues and reduced resolution time by 20%. Delivered clear, empathetic communication to pharmacists, maintaining customer satisfaction scores of 95% or higher, and reduced errors by 15% through identification and collaboration on recurring account issues. Created real-time training and upskilling materials; revamped training materials aligned with process updates and account changes; designed posts and short videos to announce process updates. Spearheaded FST and PST for the TikTok Shop account to ensure agent readiness, and developed an alternative training environment platform to simulate tools and provide hands-on practice.

Customer Service Representative - Subject Matter Expert at TeleTech

December 1, 2020 - July 31, 2021

Provided mentorship and addressed operational inefficiencies to enhance customer satisfaction and champion best practices. Resolved an average of 50+ pharmacist inquiries daily, ensuring accurate and efficient resolution related to members' insurance accounts. Achieved a 98% accuracy rate by verifying insurance coverage and processing claims, minimizing delays and improving pharmacist satisfaction. Streamlined escalation for complex insurance issues, reducing resolution time by 20% and improving workflow efficiency. Delivered clear and empathetic communication to pharmacists while maintaining customer satisfaction scores of 95% or higher. Identified recurring account issues and collaborated to implement process improvements, reducing errors by 15%.