IT Support Contractor · Perfectsoft Computer Sdn BhdApr 2023 – Jun 2023 · 3 mos
Provided on-site and remote IT support, hardware repair, equipment installation, maintenance, and technical troubleshooting for hotels, resorts, cafés, and event venues across Langkawi, including support during the Langkawi International Maritime and Aerospace Exhibition (LIMA ’23).
Key Responsibilities and Experience
- Installed, configured, and troubleshot printers to ensure reliable operation across client sites.
- Installed and set up CCTV systems, assisted with cabling and connectivity, and investigated CCTV downtime, errors, and technical issues using relevant software.
- Diagnosed and resolved hardware, software, and network connectivity issues through on-site and remote technical support.
- Installed and configured software on client computers using remote-control tools for software setup, maintenance, and troubleshooting.
- Disassembled desktop computers and laptops to inspect internal components, identify hardware issues, and assist with repairs.
- Gained hands-on experience with computer hardware maintenance, including motherboard inspection, component replacement, processor and graphics card upgrades or replacement, and dust removal.
- Assisted with network cabling and connectivity using Cat5, Cat5e, Cat6, and fibre-optic cables.
- Applied basic networking knowledge to identify IP addresses, investigate connectivity issues, and perform network wiring tasks.
- Responded to technical requests from staff and officers, implementing practical solutions to minimise operational disruptions.
- Supported IT equipment installation, setup, maintenance, and troubleshooting at LIMA ’23 and other client locations.
Client Sites and Venues Supported
Cottage by the Sea, Camar Resort, Riyaz Lavanya, Aloft, PARKROYAL, The Datai, The St. Regis, FatCupid Café, Langkawi Lagoon, Bella Vista, Wings by Croske Resort, Mahsuri International Exhibition Centre, Resorts World Langkawi, and Dream Forest Langkawi.