I am a communications, education, and operations professional with over ten years of experience across nonprofit advocacy, journalism, academic support, healthcare administration, and client services. I translate complex information into clear messaging, support diverse populations, coordinate cross-functional teams, and maintain high standards of accuracy, professionalism, and service. Bilingual in English and Spanish, I excel at stakeholder engagement, writing, and organizational support.

Eileen Sepulveda

I am a communications, education, and operations professional with over ten years of experience across nonprofit advocacy, journalism, academic support, healthcare administration, and client services. I translate complex information into clear messaging, support diverse populations, coordinate cross-functional teams, and maintain high standards of accuracy, professionalism, and service. Bilingual in English and Spanish, I excel at stakeholder engagement, writing, and organizational support.

Available to hire

I am a communications, education, and operations professional with over ten years of experience across nonprofit advocacy, journalism, academic support, healthcare administration, and client services.

I translate complex information into clear messaging, support diverse populations, coordinate cross-functional teams, and maintain high standards of accuracy, professionalism, and service. Bilingual in English and Spanish, I excel at stakeholder engagement, writing, and organizational support.

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Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

E-Commerce Associate (Part-Time) at Whole Foods Market
November 1, 2024 - Present
Maintained accuracy of online product listings, supported order processing with inventory and fulfillment teams, resolved customer inquiries about substitutions, availability, and delivery, and contributed to digital promotions and merchandising efforts. Identified recurring issues to improve operations.
Academic Tutor at Frog Tutoring
April 1, 2024 - June 30, 2024
Delivered individualized instruction, designed personalized lesson plans, adapted methods for learners with challenges, and monitored progress to close gaps and build confidence.
Teacher’s Assistant at St. Simon Stock Catholic School
January 1, 2024 - May 31, 2024
Supported lead teachers with daily lesson plans, provided targeted academic support, assisted with classroom management, and facilitated communication with families regarding progress.
Communications Specialist at Center for Community Change
May 1, 2018 - December 31, 2023
Interviewed community leaders and advocates; authored and edited articles, campaign materials, and digital content; produced multimedia content; and served as a public-facing representative to strengthen credibility and align messaging with campaign goals.
Bilingual Creditor Escalations Associate at National Debt Relief
July 1, 2019 - May 31, 2020
Managed escalated client cases in English and Spanish; coordinated with legal teams and creditors to resolve disputes and prevent escalation; negotiated settlements reducing financial risk for clients.
Dispatcher / Office Coordinator at Saint Barnabas Hospital
September 1, 2002 - October 31, 2018
Coordinated facilities work orders; dispatched emergency and maintenance responses; acted as central communication point among staff, vendors, and departments; managed scheduling, procurement, and recordkeeping to support patient safety and operational continuity.

Education

Bachelor of Arts in Creative Writing (Honors), Cum Laude at Lehman College, City University of New York
September 1, 2012 - June 30, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Healthcare, Non-Profit Organization, Professional Services