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I'm Kalu Onwamma Odum, a dynamic Customer Service Representative and video editor based in Lagos, Nigeria, with a proven track record at Odev Global. I am adept at resolving complex issues with empathy and effective communication. I leverage strong problem-solving skills to ensure customer satisfaction, even in high-pressure situations, while upholding company policies. I'm passionate about delivering exceptional service and enhancing customer experiences.…I'm Kalu Onwamma Odum, a dynamic Customer Service Representative and video editor based in Lagos, Nigeria, with a proven track record at Odev Global. I am adept at resolving complex issues with empathy and effective communication. I leverage strong problem-solving skills to ensure customer satisfaction, even in high-pressure situations, while upholding company policies. I'm passionate about delivering exceptional service and enhancing customer experiences.

Kalu Onwamma Odum

Front-End Developer, Back-End Developer, Web Developer, +6

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I'm Kalu Onwamma Odum, a dynamic Customer Service Representative and video editor based in Lagos, Nigeria, with a proven track record at Odev Global. I am adept at resolving complex issues with empathy and effective communication. I leverage strong problem-solving skills to ensure customer satisfaction, even in high-pressure situations, while upholding company policies. I'm passionate about delivering exceptional service and enhancing customer experiences.…I'm Kalu Onwamma Odum, a dynamic Customer Service Representative and video editor based in Lagos, Nigeria, with a proven track record at Odev Global. I am adept at resolving complex issues with empathy and effective communication. I leverage strong problem-solving skills to ensure customer satisfaction, even in high-pressure situations, while upholding company policies. I'm passionate about delivering exceptional service and enhancing customer experiences.

Available to hire

I’m Kalu Onwamma Odum, a dynamic Customer Service Representative and video editor based in Lagos, Nigeria, with a proven track record at Odev Global. I am adept at resolving complex issues with empathy and effective communication.

I leverage strong problem-solving skills to ensure customer satisfaction, even in high-pressure situations, while upholding company policies. I’m passionate about delivering exceptional service and enhancing customer experiences.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Advanced

Work Experience

Customer Service Representative / Video Editor / Social Media Manager at Odev Global

July 1, 2023 - September 1, 2024

Managed difficult customer situations with professionalism and empathy. Upheld company policies while ensuring customer satisfaction in all interactions. Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication. Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.