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Hi, I'm Eti Tiwari, a results-driven L&D Lead Trainer and Instructional Designer with 5+ years of experience delivering high-impact training across customer service, sales, and interview readiness. I specialize in adult learning methodologies, competency-based coaching, and blended learning, and I design AI-integrated, data-informed training solutions using tools like Power BI and SQL for performance tracking. I have a track record of guiding international candidates to success with 80%+ placement rate across global firms including Amazon, JPMorgan Chase, Cvent, and Optum. My approach centers on immersive, human-centered growth. Beyond content design, I partner with stakeholders to align learning strategies with business outcomes and use AI dashboards to inform coaching interventions. I thrive in dynamic environments, lead live sessions, mentorship, and resume optimization, and I am passionate about turning data into meaningful development for every learner.…Hi, I'm Eti Tiwari, a results-driven L&D Lead Trainer and Instructional Designer with 5+ years of experience delivering high-impact training across customer service, sales, and interview readiness. I specialize in adult learning methodologies, competency-based coaching, and blended learning, and I design AI-integrated, data-informed training solutions using tools like Power BI and SQL for performance tracking. I have a track record of guiding international candidates to success with 80%+ placement rate across global firms including Amazon, JPMorgan Chase, Cvent, and Optum. My approach centers on immersive, human-centered growth. Beyond content design, I partner with stakeholders to align learning strategies with business outcomes and use AI dashboards to inform coaching interventions. I thrive in dynamic environments, lead live sessions, mentorship, and resume optimization, and I am passionate about turning data into meaningful development for every learner.

Eti Tiwari

Instructional Designer, Online Trainer, Content Designer, +2

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Hi, I'm Eti Tiwari, a results-driven L&D Lead Trainer and Instructional Designer with 5+ years of experience delivering high-impact training across customer service, sales, and interview readiness. I specialize in adult learning methodologies, competency-based coaching, and blended learning, and I design AI-integrated, data-informed training solutions using tools like Power BI and SQL for performance tracking. I have a track record of guiding international candidates to success with 80%+ placement rate across global firms including Amazon, JPMorgan Chase, Cvent, and Optum. My approach centers on immersive, human-centered growth. Beyond content design, I partner with stakeholders to align learning strategies with business outcomes and use AI dashboards to inform coaching interventions. I thrive in dynamic environments, lead live sessions, mentorship, and resume optimization, and I am passionate about turning data into meaningful development for every learner.…Hi, I'm Eti Tiwari, a results-driven L&D Lead Trainer and Instructional Designer with 5+ years of experience delivering high-impact training across customer service, sales, and interview readiness. I specialize in adult learning methodologies, competency-based coaching, and blended learning, and I design AI-integrated, data-informed training solutions using tools like Power BI and SQL for performance tracking. I have a track record of guiding international candidates to success with 80%+ placement rate across global firms including Amazon, JPMorgan Chase, Cvent, and Optum. My approach centers on immersive, human-centered growth. Beyond content design, I partner with stakeholders to align learning strategies with business outcomes and use AI dashboards to inform coaching interventions. I thrive in dynamic environments, lead live sessions, mentorship, and resume optimization, and I am passionate about turning data into meaningful development for every learner.

Available to hire

Hi, I’m Eti Tiwari, a results-driven L&D Lead Trainer and Instructional Designer with 5+ years of experience delivering high-impact training across customer service, sales, and interview readiness. I specialize in adult learning methodologies, competency-based coaching, and blended learning, and I design AI-integrated, data-informed training solutions using tools like Power BI and SQL for performance tracking. I have a track record of guiding international candidates to success with 80%+ placement rate across global firms including Amazon, JPMorgan Chase, Cvent, and Optum. My approach centers on immersive, human-centered growth.

Beyond content design, I partner with stakeholders to align learning strategies with business outcomes and use AI dashboards to inform coaching interventions. I thrive in dynamic environments, lead live sessions, mentorship, and resume optimization, and I am passionate about turning data into meaningful development for every learner.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Hindi

Fluent

English

Fluent

Work Experience

Senior Trainer – Learning & Development at EMONICS LLC

July 1, 2024 - Present

Designed and implemented full-cycle learning paths for international job seekers, integrating behavioral and technical interview preparation with digital learning assets. Applied ADDIE to create customized modules with mock interviews and competency rubrics aligned to client roles (Amazon, JPMorgan Chase, Optum). Built content using adult learning principles and coaching frameworks (STAR, GROW). Measured engagement and progress via SQL queries and Power BI dashboards to guide updates and coaching. Conducted live sessions, mentoring, and resume optimization, contributing to an 80% placement success rate.

Process & L&D Trainer | Instructional Design Lead at ONDIRECT Media Pvt Ltd

August 1, 2022 - March 1, 2024

Transformed onboarding from slides to blended, scenario-based modules addressing B2B sales and CRM usage. Led content design with Canva and PowerPoint, embedding real-world tasks from LinkedIn, ZoomInfo, and Apollo.io. Created microlearning modules and simulations to boost retention and application. Partnered with stakeholders to redesign curriculum based on performance metrics; deployed data-driven revisions via Excel and Power BI. Initiated post-training reinforcement and assessments to gauge transfer of learning and coaching opportunities.

Senior Lead Generation Executive at ONDIRECT Media Pvt Ltd

January 1, 2022 - August 1, 2022

Conducted contact discovery and lead qualification using LinkedIn, Slintel, and cold outreach; collaborated with training teams to align product knowledge with prospect needs; documented conversion insights to inform new-hire training content.

Senior Customer Care Associate at Urban Company / iEnergizer

September 1, 2020 - January 1, 2022

Delivered personalized customer support via voice and email, resolving service queries with empathy. Acted as mediator between customers and service professionals, ensuring high satisfaction. Implemented retention strategies, contributing to a 15% improvement in customer loyalty; collaborated with cross-functional teams to streamline service workflows and reduce repeat queries.

Senior Customer Care Associate / Line Trainer at MakeMyTrip, iEnergizer

January 1, 2019 - April 1, 2020

Provided high-quality chat-based customer service; promoted to Line Trainer for mentoring aptitude. Trained new hires on handling bookings, refunds, and escalation processes; maintained customer satisfaction through proactive issue management and policy awareness.