Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Eveline Nguyen—a customer service professional with over 5 years of experience supporting clients across legal, mortgage broking, administration and retail environments. I excel at handling high-volume enquiries, providing clear guidance, updating cases, liaising with multiple stakeholders, and following compliance-driven processes. I’m known for empathy, active listening, accuracy and the ability to support customers in stressful or complex situations.\n\nI’m tech-savvy and adaptable, comfortable in fast-paced, KPI-driven roles, and I thrive in remote work settings. I’m seeking a remote customer service or claims consultant opportunity where I can apply my customer service experience, problem-solving skills and stakeholder liaison abilities to help clients achieve outcomes.…Hi, I’m Eveline Nguyen—a customer service professional with over 5 years of experience supporting clients across legal, mortgage broking, administration and retail environments. I excel at handling high-volume enquiries, providing clear guidance, updating cases, liaising with multiple stakeholders, and following compliance-driven processes. I’m known for empathy, active listening, accuracy and the ability to support customers in stressful or complex situations.\n\nI’m tech-savvy and adaptable, comfortable in fast-paced, KPI-driven roles, and I thrive in remote work settings. I’m seeking a remote customer service or claims consultant opportunity where I can apply my customer service experience, problem-solving skills and stakeholder liaison abilities to help clients achieve outcomes.

Eveline Nguyen

Marketer, Social Media Freelancer, Interior Designer, +5





Hi, I’m Eveline Nguyen—a customer service professional with over 5 years of experience supporting clients across legal, mortgage broking, administration and retail environments. I excel at handling high-volume enquiries, providing clear guidance, updating cases, liaising with multiple stakeholders, and following compliance-driven processes. I’m known for empathy, active listening, accuracy and the ability to support customers in stressful or complex situations.\n\nI’m tech-savvy and adaptable, comfortable in fast-paced, KPI-driven roles, and I thrive in remote work settings. I’m seeking a remote customer service or claims consultant opportunity where I can apply my customer service experience, problem-solving skills and stakeholder liaison abilities to help clients achieve outcomes.…Hi, I’m Eveline Nguyen—a customer service professional with over 5 years of experience supporting clients across legal, mortgage broking, administration and retail environments. I excel at handling high-volume enquiries, providing clear guidance, updating cases, liaising with multiple stakeholders, and following compliance-driven processes. I’m known for empathy, active listening, accuracy and the ability to support customers in stressful or complex situations.\n\nI’m tech-savvy and adaptable, comfortable in fast-paced, KPI-driven roles, and I thrive in remote work settings. I’m seeking a remote customer service or claims consultant opportunity where I can apply my customer service experience, problem-solving skills and stakeholder liaison abilities to help clients achieve outcomes.

Available to hire

Hi, I’m Eveline Nguyen—a customer service professional with over 5 years of experience supporting clients across legal, mortgage broking, administration and retail environments. I excel at handling high-volume enquiries, providing clear guidance, updating cases, liaising with multiple stakeholders, and following compliance-driven processes. I’m known for empathy, active listening, accuracy and the ability to support customers in stressful or complex situations.\n\nI’m tech-savvy and adaptable, comfortable in fast-paced, KPI-driven roles, and I thrive in remote work settings. I’m seeking a remote customer service or claims consultant opportunity where I can apply my customer service experience, problem-solving skills and stakeholder liaison abilities to help clients achieve outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Vietnamese

Advanced

Work Experience

Loan Administrator at ANZ Mobile Lending

August 1, 2017 - July 31, 2018

Handled inbound client enquiries and provided clear updates on loan progress, required documents and next steps. Supported customers throughout the lending process, often during stressful financial situations. Maintained accurate CRM records and ensured all compliance requirements were met. Liaised with lenders, brokers, solicitors and financial institutions to progress applications. Followed up outstanding conditions and resolved issues efficiently. Provided phone and email support with a strong customer service focus. Managed documentation, submissions and workflow with high attention to detail.

Conveyancing Paralegal at Astill Cronin Lawyers

February 1, 2022 - November 1, 2023

Managed a high-volume caseload of 20+ active files and settlements per week, ensuring accuracy, compliance and timely progression. Handled frequent customer enquiries via phone and email, providing clear explanations. Supported clients during stressful settlement periods with empathy, reassurance and step-by-step guidance. Prepared legal documents, conducted searches, verified ID and maintained compliance across all files. Liaised with borrowers, brokers, solicitors and Australian banks to progress matters efficiently. Managed multiple deadlines simultaneously while maintaining exceptional attention to detail.

Legal Assistant & Paralegal at Assured Management Limited & Davoren Associates

August 1, 2021 - February 1, 2022

First point of contact for client enquiries relating to investments, documents and settlements. Resolved customer questions by coordinating with solicitors, borrowers and internal teams. Prepared legal documents and end-of-month reports with strict accuracy. Managed documentation, filing, reconciliations and compliance tasks. Supported the legal team on regulatory and litigation matters.

Administrator & Marketer at EIM Training Pty Ltd

May 1, 2021 - August 1, 2021

Handled student and client enquiries via phone, email and in person. Provided administrative support across events, scheduling, newsletters and publications. Managed calendars, ensured accurate data entry and supported day-to-day operations. Assisted in marketing campaigns and maintained positive relationships with students and staff.

Store Manager at David Jones / Cosmax

June 1, 2016 - November 1, 2020

Delivered exceptional customer service and resolved complex customer complaints. Worked in a KPI-driven retail environment and consistently met sales targets. Managed staff, training, stock control, rostering and store presentation. Provided daily support to customers, handled disputes and de-escalated issues professionally.

Career Break

November 1, 2023 - October 1, 2025

Travelled across Asia, Europe, Canada and the USA. Returned to Australia ready for full-time work.

Loan Administrator at Pivotal Finance

November 13, 2023 - May 5, 2025

Loan Administrator I at Pivotal Finance

August 1, 2017 - July 31, 2018

Handled inbound client enquiries for ANZ Mobile Lending; provided updates on loan progress and required documents, and explained next steps. Liaised with lenders, brokers, solicitors and financial institutions to progress applications. Followed up outstanding conditions and resolved issues efficiently. Maintained accurate CRM records and ensured compliance. Managed documentation, submissions and workflow with high attention to detail.

Loan Administrator I at Pivotal Finance

November 1, 2023 - May 31, 2025

Continued delivering customer-focused loan administration, handling enquiries, updating cases, and coordinating with lenders, brokers and solicitors to progress applications; ensured compliance and maintained CRM records.