I am a self-motivated professional with a background in customer service, project coordination, and business development. I excel at clear communication, collaboration, and delivering results within ethical guidelines. I'm seeking new challenges where I can apply my transferable skills across diverse environments, driving quantifiable outcomes and contributing to organizational success.…

Uwodi Ezekiel Ebune

I am a self-motivated professional with a background in customer service, project coordination, and business development. I excel at clear communication, collaboration, and delivering results within ethical guidelines. I'm seeking new challenges where I can apply my transferable skills across diverse environments, driving quantifiable outcomes and contributing to organizational success.…

Available to hire

I am a self-motivated professional with a background in customer service, project coordination, and business development. I excel at clear communication, collaboration, and delivering results within ethical guidelines.

I’m seeking new challenges where I can apply my transferable skills across diverse environments, driving quantifiable outcomes and contributing to organizational success.

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Language

English
Fluent

Work Experience

Call Centre/ Customer Service Agent at LAJA Properties (Real Estate)
October 1, 2022 - October 1, 2022
Reach out to prospects and inform them of new listings; create project-specific content; answer calls and handle complaints, providing solutions within time limits.
Customer Service Agent at Durian Fintech
March 1, 2022 - March 1, 2022
Answering customer calls and handling complaints, providing appropriate solutions within time limits; follow up to ensure resolution; provide accurate information using appropriate tools; assist customers to navigate through the company website.
Customer Service Representative at Palmpay Digital Banking
February 10, 2022 - October 31, 2025
E-chat/Inbound Agent providing real-time customer service and support via online chat; answered calls, handled complaints, and offered solutions within time limits; provided accurate product information; escalated issues via call, CRM, emails, WhatsApp and Google Sheets. Achievements included managing 100+ daily calls and a weekly call volume of 700+ customers, and reorganizing a WhatsApp page for easier access and prompt resolution.
Lecturer (Assistant) at Nasarawa State Polytechnic, Lafia
January 1, 2021 - January 1, 2021
Lecturer in architectural design; prepared and delivered lectures on design; demonstrated computer-aided design software such as Revit; evaluated and graded student work.

Education

Higher National Diploma in Architectural Technology at Federal Polytechnic Idah, Kogi Nigeria
January 11, 2030 - January 1, 2019
National Diploma in Architectural Technology at Federal Polytechnic Idah, Kogi Nigeria
January 11, 2030 - January 1, 2016
National Diploma in Architectural Technology at Federal Polytechnic Idah, Kogi Nigeria
January 11, 2030 - January 1, 2016
Higher National Diploma in Architectural Technology at Federal Polytechnic Idah, Kogi Nigeria
January 11, 2030 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Real Estate & Construction, Professional Services, Software & Internet, Media & Entertainment, Education