I am a self-motivated professional with a background in customer service, project coordination, and business development. I excel at clear communication, collaboration, and delivering results within ethical guidelines. I'm seeking new challenges where I can apply my transferable skills across diverse environments, driving quantifiable outcomes and contributing to organizational success.…

Uwodi Ezekiel Ebune

I am a self-motivated professional with a background in customer service, project coordination, and business development. I excel at clear communication, collaboration, and delivering results within ethical guidelines. I'm seeking new challenges where I can apply my transferable skills across diverse environments, driving quantifiable outcomes and contributing to organizational success.…

Available to hire

I am a self-motivated professional with a background in customer service, project coordination, and business development. I excel at clear communication, collaboration, and delivering results within ethical guidelines.

I’m seeking new challenges where I can apply my transferable skills across diverse environments, driving quantifiable outcomes and contributing to organizational success.

See more

Language

English
Fluent

Work Experience

Customer Service Representative at Palmpay Digital Banking
February 10, 2022 - October 31, 2025
E-chat/Inbound Agent providing real-time customer service and support via online chat; answered calls, handled complaints, and offered solutions within time limits; provided accurate product information; escalated issues via call, CRM, emails, WhatsApp and Google Sheets. Achievements included managing 100+ daily calls and a weekly call volume of 700+ customers, and reorganizing a WhatsApp page for easier access and prompt resolution.
Call Centre/ Customer Service Agent at LAJA Properties (Real Estate)
October 1, 2022 - October 1, 2022
Reach out to prospects and inform them of new listings; create project-specific content; answer calls and handle complaints, providing solutions within time limits.
Customer Service Agent at Durian Fintech
March 1, 2022 - March 1, 2022
Answering customer calls and handling complaints, providing appropriate solutions within time limits; follow up to ensure resolution; provide accurate information using appropriate tools; assist customers to navigate through the company website.
Lecturer (Assistant) at Nasarawa State Polytechnic, Lafia
January 1, 2021 - January 1, 2021
Lecturer in architectural design; prepared and delivered lectures on design; demonstrated computer-aided design software such as Revit; evaluated and graded student work.

Education

Higher National Diploma in Architectural Technology at Federal Polytechnic Idah, Kogi Nigeria
January 11, 2030 - January 1, 2019
National Diploma in Architectural Technology at Federal Polytechnic Idah, Kogi Nigeria
January 11, 2030 - January 1, 2016
National Diploma in Architectural Technology at Federal Polytechnic Idah, Kogi Nigeria
January 11, 2030 - January 1, 2016
Higher National Diploma in Architectural Technology at Federal Polytechnic Idah, Kogi Nigeria
January 11, 2030 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Real Estate & Construction, Professional Services, Software & Internet, Media & Entertainment, Education