I am passionate about technology and a specialist in reliability engineering, with a strong track record in team leadership and optimizing critical infrastructures. My mission is to ensure that high-traffic systems operate with resilience, scalability, and efficiency. 🚀 My journey: I started my career as a Support Analyst, developing agile problem-solving skills. Over time, I transitioned into leadership roles, including Head of SRE & Platform at Frete.com and currently Site Reliability Engineer Manager at iFood, where I lead teams responsible for ensuring the reliability of one of the largest foodtech companies in Latin America. 🔹 My core pillars: ✔️ Empowering teams and fostering a culture of autonomy ✔️ Building resilient architectures and mitigating SPOFs ✔️ Leveraging observability and automation for efficiency ✔️ Driving continuous innovation to scale systems sustainably Always seeking challenges, I combine technology, culture, and strategy to drive results and build high-performance environments. Let’s connect!

Fagner Luz

I am passionate about technology and a specialist in reliability engineering, with a strong track record in team leadership and optimizing critical infrastructures. My mission is to ensure that high-traffic systems operate with resilience, scalability, and efficiency. 🚀 My journey: I started my career as a Support Analyst, developing agile problem-solving skills. Over time, I transitioned into leadership roles, including Head of SRE & Platform at Frete.com and currently Site Reliability Engineer Manager at iFood, where I lead teams responsible for ensuring the reliability of one of the largest foodtech companies in Latin America. 🔹 My core pillars: ✔️ Empowering teams and fostering a culture of autonomy ✔️ Building resilient architectures and mitigating SPOFs ✔️ Leveraging observability and automation for efficiency ✔️ Driving continuous innovation to scale systems sustainably Always seeking challenges, I combine technology, culture, and strategy to drive results and build high-performance environments. Let’s connect!

Available to hire

I am passionate about technology and a specialist in reliability engineering, with a strong track record in team leadership and optimizing critical infrastructures. My mission is to ensure that high-traffic systems operate with resilience, scalability, and efficiency.

🚀 My journey:

I started my career as a Support Analyst, developing agile problem-solving skills. Over time, I transitioned into leadership roles, including Head of SRE & Platform at Frete.com and currently Site Reliability Engineer Manager at iFood, where I lead teams responsible for ensuring the reliability of one of the largest foodtech companies in Latin America.

🔹 My core pillars:

✔️ Empowering teams and fostering a culture of autonomy
✔️ Building resilient architectures and mitigating SPOFs
✔️ Leveraging observability and automation for efficiency
✔️ Driving continuous innovation to scale systems sustainably

Always seeking challenges, I combine technology, culture, and strategy to drive results and build high-performance environments. Let’s connect!

See more

Experience Level

Expert
Expert
Expert
Expert
Intermediate

Work Experience

Site Reliability Engineer Manager at iFood
November 1, 2022 - Present
Lidero dois times estratégicos na estrutura de Production Support Engineering (PSE), atuando de forma proativa e reativa para garantir estabilidade, eficiência e confiabilidade no ambiente produtivo, com foco em incidentes, prevenção de falhas, melhoria de processos operacionais e cultura de confiabilidade.
Head of SRE & Plataforma at frete.com
September 1, 2021 - November 1, 2022
Defini e executei a estratégia de engenharia para SRE e Plataforma, promovendo inovação, colaboração e melhoria contínua, com gestão orçamentária e padronização de princípios, processos e padrões de engenharia.
Coordenador de SRE & DevOps at frete.com
March 1, 2020 - September 1, 2021
Liderei equipes de SRE, DevOps, Banco de Dados e Plataforma, estruturando a operação de ambientes produtivos com foco em eficiência, incidentes, mitigação de riscos e migração de DNS Core para CloudFlare; gestão de contas AWS via Organizations e Rancher.
Site Reliability Engineer at C6 Bank
April 1, 2019 - March 1, 2020
Parte da squad de SRE PayGo, garantindo disponibilidade, escalabilidade e resiliência das aplicações, apoiando a migração para AWS e desenvolvimento de pipelines CI/CD com Jenkins, além de padronizar infraestrutura com IaC.
Site Reliability Engineer at Bionexo
August 1, 2018 - April 1, 2019
Atuei em squads de desenvolvimento garantindo disponibilidade, escalabilidade e evolução de aplicações em um ambiente DevOps, com pipelines CI/CD, administração de AWS, Kubernetes e automação com Terraform/Ansible.
Tech Lead at SecUnix IT Corporation
October 1, 2014 - August 1, 2018
Liderança de equipes de SysAdmins e monitoramento, coordenação de migrações para nuvem e participação em projetos de desenvolvimento e transformação digital.
Sysadmin | Nível 3 at SecUnix IT Corporation
October 1, 2013 - October 1, 2014
Sustentação de servidores Windows/Linux, administração de firewalls, backups e monitoramento, visando alta disponibilidade e segurança da infraestrutura.
Coordenador de Infraestrutura de TI at Kanamaru Advogados
December 1, 2008 - March 1, 2012
Liderança de equipe local, migração de Exchange Server, gestão de domínio, virtualização, firewall e ambientes de IIS, assegurando disponibilidade e segurança.
Analista de Suporte | Nível 2 at Kanamaru Advogados
November 1, 2006 - December 1, 2008
Atendimento de chamados internos de 2º/3º nível, suporte remoto a desktops, diagnóstico e resolução de problemas Windows/Office, com foco em disponibilidade.
Analista de Suporte | Nível 2 at SONDA
July 1, 2004 - July 1, 2006
Suporte remoto e presencial a desktops, configuração de sistemas, diagnóstico de falhas de hardware/software, com foco na satisfação do usuário.
Analista de Suporte | Nível 1 at SONDA
June 1, 2002 - July 1, 2004
Atendimento remoto a desktops, gestão de senhas de rede e suporte técnico em Windows/Office.

Education

Graduação em Análise de Sistemas at Universidade Cruzeiro do Sul
January 1, 2018 - January 1, 2020

Qualifications

Kong Gateway Foundations
January 11, 2030 - May 7, 2026
Remote Foundations Certification
January 11, 2030 - May 7, 2026
EXIN DevOps Professional
January 11, 2030 - May 7, 2026

Industry Experience

Software & Internet, Professional Services, Other