Available to hire
I am a detail-oriented professional with expertise in data entry and customer service. I excel at managing large datasets with speed and accuracy while delivering empathetic and effective customer support.
I build strong client relationships, train team members on CRM systems, and continuously seek ways to streamline workflows to improve efficiency and data integrity.
Experience Level
Language
English
Fluent
Work Experience
Customer Service Representative at ICS Outsourcing Limited
June 1, 2021 - December 1, 2022Resolved customer inquiries with a 95% satisfaction rating. Managed high-volume calls and emails daily with professionalism and empathy. Trained new team members on CRM systems and customer service best practices. Consistently met or exceeded performance targets, including response time and resolution metrics. Built strong client relationships, leading to repeat business and improved loyalty scores.
Data Entry Specialist at Outcess Solutions Nigeria Ltd
January 1, 2023 - February 1, 2024Processed over 1,000 records weekly with 99% accuracy. Maintained and updated large datasets, ensuring error-free information. Created Excel templates that reduced manual entry time by 20%. Handled confidential information with discretion, following strict data privacy protocols. Collaborated with team members to streamline workflows, cutting turnaround time by 15%.
Education
Qualifications
Microsoft Excel Specialist Certification
January 11, 2030 - April 21, 2026Customer Service Fundamentals Course (LinkedIn Learning)
January 11, 2030 - April 21, 2026Industry Experience
Professional Services, Other
Experience Level
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