Falina Baksh

IT Infrastructure Specialist at Worley Trinidad

Ensure availability of all onsite services by liaising with remote support teams and external service providers. Manage inventory and local access control systems; escalate end user requests through appropriate channels. Ensure global office digital governance policies are upheld and implemented. Special Projects: plan, requisition and oversee deployment of additional access control endpoints; review backup power requirements and implement improvements.

System Specialist at Dynamic1 Group Ltd

Manage all application and server-side infrastructure; review and improve SOPs for all processes; develop and implement data security and integrity strategies; improve uptime through automation and monitoring; act as final escalation point for end user issues; handle back-end related special projects.

IT Consultant at Independent Consultant

Manage client networks, desktop and server support including remote support. Manage IT projects and implementations of various scopes. Responsive web development (Drupal, PHP, MySQL, HTML5, JavaScript); web application development (admin portals, RESTful API integrations). Open to freelance remote work; data sanitization; VPN and open VPN deployments; integration tasks.

Network Administrator / Online Casino & Special Projects IT Co-ordinator at Sunny Group of Companies

Make recommendations for upgrades and new implementations to meet the growing needs of the group. Responsible for corporate IT infrastructure across sites; ensure network performance and reliability; maintain proper documentation; manage local backups and VPS/hosted services. Special Projects: migrated from L2 to L3 network, configured Cisco routers to five sites, configured Cisco ASA firewall, implemented CCTV, and managed remote data center tasks.

IT Engineer at GreenDot Ltd

Linux monitoring, application servers, domain and VOIP network services. Windows 2003/2008 Active Directory and network services. Wireless ISP network backbone for multiple sites; on-site and remote support; CCTV implementation and maintenance; Open source monitoring tools; participated in rollout of VoIP systems and network upgrades.

Software Analyst at Resonance Caribbean Ltd

Software analysis and development work; developed a Survey Analysis Web Application for Environmental Agency in Anguilla; implemented online casino staff hosting solutions; integrated SIP providers for international numbers and call center routing; remote VPN and data sanitation tasks; initial migration and setup for two data centers.

Junior Network Administrator at Gulf Insurance Ltd

Linux domain / NAS services; Windows clients; rollout of firmware updates; general network administration and troubleshooting; supported on-site staff and remote locations; basic support for PBX systems.

Systems Administrator at Trinidad Systems Ltd

Monitor, maintain and support IT infrastructure; manage core procedures for backups; research and recommend new equipment and software to support IS strategy; ensure security and policy compliance; on-site and remote technical support.

Systems Administrator at ABEL Building Solutions

Manage servers, storage, network and voice infrastructure for multiple sites; day-to-day IT administration and end-user support; support payroll and accounting applications; implement remote services for branch offices; oversee IT expenditure and budgeting; documentation of procedures; special projects included implementing backups and server hardening.

IT Infrastructure Specialist at Worley

Ensure availability of all onsite services by liaising with remote support teams and external service providers; Manage inventory and local access control systems; Escalate end-user requests through appropriate channels; Ensure global office digital governance policies are upheld and implemented.

System Specialist at Dynamic1 Group Ltd

Manage all application and server-side infrastructure; Review and improve SOPs for processes; Develop and implement data security and integrity strategies; Improve uptime and availability through automation and monitoring; Troubleshoot and resolve issues; Act as the final escalation point for end-user issues; Research and implement emerging technologies to benefit the organisation’s efficiency and growth.

Network Administrator / Online Casino & Special Projects IT Co-ordinator at Sunny Group of Companies

Led network administration and online casino IT initiatives; rolled out and supported remote and onsite IT services; coordinated special projects including PBX/VoIP, CRM/Reporting integrations and security measures.

IT Support Specialist at GreenDot Ltd

Linux/Windows client support; WAN/LAN administration; supported CCTV systems; implemented network monitoring and open-source tooling; supported on-site/end-user IT needs including VOIP PBX systems and VPN services.

IT Support Specialist at GreenDot Ltd

Support for Windows/Linux clients; deployment and maintenance of LAN/WAN; rollout of mobile/remote services; robust end-user support across multiple sites; contributed to security and backup processes.

IT Consultant at Independent / Freelance

Managed client networks, desktop & server support including remote support; managed IT projects and implementations across varied scopes; responsive web development (Drupal, PHP, MySQL, HTML5, JS); web application development (Admin Portals, RESTful API integrations); PHP, Python (Flask & Django); Freeswitch & Asterisk PBX implementation, support and development; OpenVPN implementation for virtual office remote users; designed redundant networks with load balancing and failover; real-time monitoring and ongoing improvements; remote office rollout and documentation.

IT / Network Support at Resonance Caribbean Ltd

Technical support at multiple locations; tested and rolled out firmware; proactive maintenance and troubleshooting; liaised with field technicians; supported VPN and open-source tools; CCTV and Linux-based network monitoring; off-site and remote support.