Farzaneh Ghasemi

Managed and optimized hospital information systems, ensuring user-friendly dashboards and interactive UI for hospital staff and management, and accurate reporting for patient records and the accounting/finance unit. Collected and processed operational data (income, employee performance, patient stats) using SQL and Excel, transforming it into visual, actionable dashboards for management and finance teams. Tested interactive front-end components and reporting modules, evaluated usability, and provided feedback to improve workflows and ensure accuracy across different parts of the hospital application. Operated in an Agile-like environment: participated in planning, tracked progress via tickets, attended weekly meetings, and collaborated closely with QA to ensure system reliability. Produced technical documentation, user manuals, and conducted staff training to ensure smooth adoption of new features.

Provided technical support to end-users, troubleshooting and resolving hardware, software, and network issues efficiently. Installed, configured, and updated software applications, operating systems, and drivers to maintain optimal system performance and security. Trained and guided end-users on hardware, software, and IT system usage, improving adoption and reducing recurring issues. Documented technical procedures and solutions, ensuring consistent support practices across the team.