Available to hire
Learning & enablement professional with 15+ years of experience designing, delivering, and optimizing programs that improve product adoption, employee performance, and business growth. Expertise spans instructional design, curriculum development, corporate training, facilitation, GTM enablement, sales enablement, customer success enablement, and onboarding across fintech, SaaS/technology, retail, and apparel.
Proven partner with product, customer success, sales, operations, and leadership teams to build scalable blended learning solutions tied to measurable KPIs and outcomes. Skilled in adult learning principles and performance-based design to accelerate ramp time, improve adoption and retention, and support organizational change across local and global multi-time-zone teams.
Language
Work Experience
Founder | Learning & Enablement Strategist | Customer Success & Product Enablement Consultant at ElevateCX Learning & Enablement
April 1, 2026 - PresentDesigns and delivers GTM enablement, customer education, and onboarding programs to improve product adoption, retention, and customer outcomes across industries. Develops and implements curriculum development strategies and scalable blended learning assets (playbooks, facilitator guides, microlearning, assessments, workshops, and performance support tools) aligned to measurable business goals and Kirkpatrick-based evaluation.
Partners with stakeholders to identify skill gaps and align learning solutions to business goals. Translates complex products, processes, and customer experience expectations into engaging, practical learning experiences. Uses AI-powered tools (ChatGPT, Claude, Gemini, Microsoft Copilot) to accelerate content creation, workflow efficiency, and learner support.
Corporate Trainer | Learning & Development at Priority Commerce
August 1, 2023 - April 1, 2026Designed and delivered training programs supporting Customer Success, Sales, Risk, Operations, and Partner teams. Created onboarding programs, compliance training, simulations, assessments, and performance support resources.
Enabled teams to achieve 90%+ compliance scores through targeted learning interventions. Developed learning programs that improved employee readiness, accelerated ramp time, and supported operational consistency. Collaborated with leadership and cross-functional stakeholders to align learning initiatives with revenue growth, customer satisfaction, risk mitigation, and business objectives.
Built and maintained scalable LMS content, facilitator guides, and performance support resources.
US Team Coordinator – Customer Success | Trainer & Support at Gerber Technology / Lectra
October 1, 2020 - August 1, 2023Designed and delivered training and coaching programs for global Customer Success teams, aligning performance to KPI metrics and driving consistent, high-quality customer experiences.
Partnered with product teams to translate software updates, beta testing results, and enhancements into training content and enablement resources. Collaborated with subject matter experts to resolve complex issues while identifying opportunities to improve training content, support processes, and team performance.
Led development and refinement of SOPs and training documentation, improving onboarding effectiveness, workflow efficiency, and first-response resolution rates. Leveraged performance data and customer insights for continuous improvement initiatives and improved service delivery.
Software Applications Specialist at Gerber Technology / Lectra
September 1, 2018 - October 1, 2020Delivered customer education, software training, onboarding, implementation support, and enablement programs for CAD and PLM solutions. Facilitated multi-channel training experiences (instructor-led sessions, virtual training, customer site engagements, webinars, conferences, and trade shows), driving 10–15% growth in training, software, and hardware revenue.
Partnered with sales teams to develop and execute pre-sale training and enablement strategies supporting $150K+ in quarterly software and hardware sales. Contributed to revenue growth via product demonstrations, customer education, and solution-based training.
Served as an interface between customers, training, and product teams to identify knowledge gaps and system challenges, translating insights into training improvements and product feedback. Used Jira to track enhancements, troubleshoot software issues, and ensure timely resolution—informing training updates and improving user experience.
Developed customer-facing trai
Pre-Sales Consultant at Lectra
December 1, 2017 - May 1, 2018Drove Industry 4.0 pre-sales initiatives by partnering with sales to identify opportunities, qualify prospects, and deliver tailored PLM solution strategies aligned to customer business goals. Conducted discovery sessions, solution demonstrations, and customer enablement activities supporting enterprise software sales.
Developed and delivered high-impact, customer-focused presentations and live product demonstrations that translated complex PLM capabilities into clear business value, accelerating decision-making and increasing win rates.
Performed in-depth discovery and needs analysis to understand customer workflows, challenges, and strategic objectives, enabling targeted solution positioning and more effective sales conversations. Acted as a trusted advisor combining apparel industry expertise with technical product knowledge to educate and enable customers on maximizing operational efficiency and ROI.
Collaborated closely with sales to strengthen pipeline quality through strategi
Education
Master of Science, Textile Science at University of Georgia
January 11, 2030 - July 31, 2026Bachelor of Science, Fashion Merchandising at University of Georgia
January 11, 2030 - July 31, 2026Qualifications
Industry Experience
Education, Software & Internet, Retail, Professional Services
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