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I am a versatile and results-oriented professional with a proven track record in strategic client relationship management and problem resolution. I excel at driving customer retention and maximizing client value realization, delivering measurable outcomes in complex support environments. I’m seeking to leverage strong communication, product adoption, and stakeholder management skills in a challenging Customer Success role. I was recognized as Best Agent for outperforming peers and am passionate about turning customer challenges into positive brand experiences.…I am a versatile and results-oriented professional with a proven track record in strategic client relationship management and problem resolution. I excel at driving customer retention and maximizing client value realization, delivering measurable outcomes in complex support environments. I’m seeking to leverage strong communication, product adoption, and stakeholder management skills in a challenging Customer Success role. I was recognized as Best Agent for outperforming peers and am passionate about turning customer challenges into positive brand experiences.

Doni Fauzi

Social Media Manager, Content Creator, Content Strategist, +2

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I am a versatile and results-oriented professional with a proven track record in strategic client relationship management and problem resolution. I excel at driving customer retention and maximizing client value realization, delivering measurable outcomes in complex support environments. I’m seeking to leverage strong communication, product adoption, and stakeholder management skills in a challenging Customer Success role. I was recognized as Best Agent for outperforming peers and am passionate about turning customer challenges into positive brand experiences.…I am a versatile and results-oriented professional with a proven track record in strategic client relationship management and problem resolution. I excel at driving customer retention and maximizing client value realization, delivering measurable outcomes in complex support environments. I’m seeking to leverage strong communication, product adoption, and stakeholder management skills in a challenging Customer Success role. I was recognized as Best Agent for outperforming peers and am passionate about turning customer challenges into positive brand experiences.

Available to hire

I am a versatile and results-oriented professional with a proven track record in strategic client relationship management and problem resolution. I excel at driving customer retention and maximizing client value realization, delivering measurable outcomes in complex support environments.

I’m seeking to leverage strong communication, product adoption, and stakeholder management skills in a challenging Customer Success role. I was recognized as Best Agent for outperforming peers and am passionate about turning customer challenges into positive brand experiences.

Skills

CRM

Copywriting

Experience Level

CRM

Expert

Copywriting

Expert

Language

English

Advanced

Indonesian

Fluent

Work Experience

Customer Success Specialist for External Complaints at Teleperformance Indonesia - Yogyakarta

July 1, 2024 - November 2, 2025

Achieved Best Agent of the Month (August 2024) as a new hire by exceeding performance targets. Managed the post-sale customer lifecycle by handling and de-escalating complex external complaints to protect brand reputation and ensure customer satisfaction. Proactively supported a portfolio of 30-40 customer escalations daily, focused on increasing customer retention and maintaining a CSAT score between 60-70% for external complaints.

Paper Publishing Manager at Lembaga Pengabdian Masyarakat UMY

July 1, 2024 - July 1, 2024

Managed communications and served as the primary contact for international Scopus-indexed publishers for LPM conferences. Directed end-to-end design for all event promotional materials, including posters, flyers, and videos. Acted as the central point of contact for external parties, ensuring seamless collaboration and information flow.

Social Media Manager at Department of English Education UMY (PBI UMY)

May 1, 2022 - May 1, 2022

Developed and executed the content strategy for the department's official Instagram account, growing audience engagement. Designed all visual content, including stories, videos, and posts, producing a minimum of three high-quality pieces weekly. Collaborated with a team of three staff to brainstorm innovative content ideas and maintain a consistent brand voice.

Intern English Teacher at SMP Negeri 2 Yogyakarta & SMK Negeri 1 Kasihan - Yogyakarta

March 1, 2021 - March 1, 2021

Developed lesson plans, delivered instruction three times a week, and assessed student performance and progress. Independently managed and taught English to over 60 students across two distinct classrooms.

Publication Reviewer at International Conference of Community Services

December 1, 2023 - December 1, 2023

Led the quality assurance process for over 500 academic papers for publication in International Proceedings and 30+ papers for Scopus Publication. Served as the primary Stakeholder and Publisher Liaison, managing complex relationship cycles with key partners to ensure successful project outcomes for over 500 event participants. Supervised parallel conference sessions with a team of six staff to ensure the event ran smoothly.

Media Relation Vice Leader at Education Department Student Association

February 1, 2023 - February 1, 2023

Assisted the division leader and managed a team of 5 members in the Media Relation Division. Oversaw content quality control and supervised the design and documentation for all association events.