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Hi, I'm Faye Panoncio Esteva, a customer-focused professional with experience in digital support and hospitality. I thrive in fast-paced environments, resolving issues promptly while maintaining a warm, friendly tone. I’ve supported customers via service chat at Concentrix since 2024 and previously contributed to Conti’s Restaurant and Bakeshop in hospitality roles. I’m eager to bring my communication skills, teamwork, and problem-solving abilities to a dynamic organization, delivering high-quality service and positive experiences for customers.…Hi, I'm Faye Panoncio Esteva, a customer-focused professional with experience in digital support and hospitality. I thrive in fast-paced environments, resolving issues promptly while maintaining a warm, friendly tone. I’ve supported customers via service chat at Concentrix since 2024 and previously contributed to Conti’s Restaurant and Bakeshop in hospitality roles. I’m eager to bring my communication skills, teamwork, and problem-solving abilities to a dynamic organization, delivering high-quality service and positive experiences for customers.

Faye Esteva

Audio Transcriber, Copywriter, Data Annotator, +1

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Hi, I'm Faye Panoncio Esteva, a customer-focused professional with experience in digital support and hospitality. I thrive in fast-paced environments, resolving issues promptly while maintaining a warm, friendly tone. I’ve supported customers via service chat at Concentrix since 2024 and previously contributed to Conti’s Restaurant and Bakeshop in hospitality roles. I’m eager to bring my communication skills, teamwork, and problem-solving abilities to a dynamic organization, delivering high-quality service and positive experiences for customers.…Hi, I'm Faye Panoncio Esteva, a customer-focused professional with experience in digital support and hospitality. I thrive in fast-paced environments, resolving issues promptly while maintaining a warm, friendly tone. I’ve supported customers via service chat at Concentrix since 2024 and previously contributed to Conti’s Restaurant and Bakeshop in hospitality roles. I’m eager to bring my communication skills, teamwork, and problem-solving abilities to a dynamic organization, delivering high-quality service and positive experiences for customers.

Available to hire

Hi, I’m Faye Panoncio Esteva, a customer-focused professional with experience in digital support and hospitality. I thrive in fast-paced environments, resolving issues promptly while maintaining a warm, friendly tone.

I’ve supported customers via service chat at Concentrix since 2024 and previously contributed to Conti’s Restaurant and Bakeshop in hospitality roles. I’m eager to bring my communication skills, teamwork, and problem-solving abilities to a dynamic organization, delivering high-quality service and positive experiences for customers.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Tagalog

Fluent

English

Advanced

Work Experience

Advisor 1, Service Chat at Concentrix Corporation

June 1, 2024 - October 1, 2025

Managed high-volume digital customer inquiries regarding online orders, delivering real-time solutions with professionalism and efficiency. Resolved product and service issues by troubleshooting customer concerns, leading to improved satisfaction metrics. Maintained deep knowledge of company products, policies, and service offerings to provide accurate, high-quality support under tight response-time targets.

Dining Assistant / Sales Assistant at Conti’s Restaurant and Bakeshop

December 1, 2023 - May 1, 2024

Delivered high-quality dining experiences for guests by managing table setups, order accuracy, and seamless food and beverage service. Collaborated closely with kitchen and front-of-house teams to maintain rapid service pacing and strict adherence to health and safety regulations. Optimized daily inventory tracking and supported retail sales operations, ensuring product availability and driving positive customer engagement.