Available to hire
I am a detail-oriented office manager and customer service professional with 15+ years of experience across transportation, office, and retail industries. I excel at building strong client relationships, processing orders, and delivering exceptional service. I thrive in collaborative environments and enjoy developing processes that improve accuracy and speed.
I am currently seeking a dynamic role where I can leverage my experience in office operations, data entry, and team leadership. I’m open to relocation and excited to contribute to a forward-thinking company.
Experience Level
Language
Spanish; Castilian
Beginner
English
Fluent
Work Experience
Driver at UberEATS, DoorDash
August 1, 2016 - PresentDelivered food to customers in the San Francisco Bay Area, ensuring safety and timely delivery while maintaining high customer satisfaction.
Office Assistant at Janco Inc
May 1, 2016 - February 1, 2019Managed multiple phone lines, processed incoming orders, maintained client relationships, collected payments over the phone, and supported general office tasks.
Office Assistant at Concrete Wall Sawing
March 1, 2014 - April 1, 2015Handled invoicing, collected past-due payments, answered phones, created Excel spreadsheets, and maintained client and employee records.
Office Assistant at America's Best Battery
October 1, 2013 - January 1, 2014Answered phones, used Microsoft Office and QuickBooks to complete daily tasks, processed transactions, and kept the office clean and orderly.
Office Manager at Baja Reef
May 1, 2013 - October 1, 2013Managed office operations, paperwork, customer assistance online/in person/phone, and assisted with shipping and receiving.
Office Assistant/Receptionist at State Farm Insurance
February 1, 2013 - April 1, 2013Supported office staff with payments, emails, calls, and message routing across multiple computer systems; provided high-level customer service.
Bank Teller at California Check Cashing Stores, LLC
April 1, 2011 - February 1, 2013Cashed checks (up to $2500 per transaction) in a high-security environment; sold and processed various financial products and services including Western Union, DMV, pay days, loans, money orders, and more.
Customer Service Desk/Box Office at Century 16/Cinemark
April 1, 2006 - December 1, 2007Greeted and assisted moviegoers, answered phones, sold tickets, and handled customer concerns; supported concessions and usher duties in a fast-paced setting.
Commission Sales Associate at JC Penney's
October 1, 2007 - October 31, 2007Base pay plus commission; consistently among top sellers in the footwear department, achieving ~ $100,000 in shoes sold annually; maintained neat sales area and stock.
Education
High School Diploma at Arroyo High
June 1, 2003 - June 1, 2007Qualifications
Industry Experience
Retail, Professional Services, Transportation & Logistics, Financial Services, Media & Entertainment
Experience Level
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