I am a highly motivated professional currently studying a Foundation Art and Design course, with a flair for communication and a strong academic track record (grades 8/9 in 11 courses and an A* at A Level). I bring a professional background across retail, hospitality and care, and I am eager to learn and adapt to meet new demands. With 5 years of professional experience, I aim to develop toward education or therapy after higher education. I have worked with children and the elderly in paid roles and have completed an NCFE certificate in Understanding Challenging Behaviours, reflecting my commitment to supportive, people-centred work.

Fei Yan Alison Gan

I am a highly motivated professional currently studying a Foundation Art and Design course, with a flair for communication and a strong academic track record (grades 8/9 in 11 courses and an A* at A Level). I bring a professional background across retail, hospitality and care, and I am eager to learn and adapt to meet new demands. With 5 years of professional experience, I aim to develop toward education or therapy after higher education. I have worked with children and the elderly in paid roles and have completed an NCFE certificate in Understanding Challenging Behaviours, reflecting my commitment to supportive, people-centred work.

Available to hire

I am a highly motivated professional currently studying a Foundation Art and Design course, with a flair for communication and a strong academic track record (grades 8/9 in 11 courses and an A* at A Level). I bring a professional background across retail, hospitality and care, and I am eager to learn and adapt to meet new demands.

With 5 years of professional experience, I aim to develop toward education or therapy after higher education. I have worked with children and the elderly in paid roles and have completed an NCFE certificate in Understanding Challenging Behaviours, reflecting my commitment to supportive, people-centred work.

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Work Experience

Sales associate at TK Maxx
April 1, 2023 - January 1, 2026
Handled customer inquiries, complaints, and returns; built strong customer relationships to increase sales; maintained calm in high-stress peak trading hours; greeted customers, identified needs and provided product advice; enhanced visual merchandising by replenishing and presenting items according to style guides.
Sales assistant at Scott's
October 1, 2022 - January 1, 2023
Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
Casual sales assistant at Sports Direct
March 1, 2022 - August 1, 2022
Accepted and processed cash, cheque, card and mobile payments using POS systems; supported customers and ensured smooth checkout experience.
Dining room assistant at Ladybrook Manor Care Home
November 1, 2021 - February 1, 2022
Checked in with customers during meals to ensure orders were correct and met guests' expectations; assisted menu selection with knowledge of specials; liaised with kitchen and bar staff to maintain smooth front-of-house operations; served high volumes of guests.
Charity shop volunteer at Barnardo’s
March 1, 2019 - March 1, 2020
Cultivated excellent customer relationships through helpful, friendly service; assessed second-hand goods for quality and working condition.
Animal shelter volunteer at Tameside Animal Shelter
September 1, 2017 - December 1, 2017
Provided daily exercise and stimulation to animals through walks and play, enhancing overall wellbeing and health.

Education

Foundation Art and Design Diploma at Manchester College
January 1, 2025 - January 1, 2026
A Levels (Mathematics, Biology, Chemistry) at Aquinas College
January 1, 2018 - January 1, 2020
GCSE Maths and English at Alder Community High School
January 1, 2013 - January 1, 2018

Qualifications

NCFE Level 2 Certificate in Understanding Challenging Behaviours
January 1, 2023 - January 5, 2026
HABC Level 1 Certificate in Personal Development for Employability
January 1, 2023 - January 5, 2026

Industry Experience

Retail, Healthcare, Education, Travel & Hospitality, Professional Services