Fernanda Canavarro Nascimento T Soares
I’m Fernanda Soares Kitchener, a Learning Designer and Learning Enablement professional who helps organizations turn complex business processes into clear, learner-centered training experiences.
About
I’m Fernanda Soares Kitchener, a Learning Designer and Learning Enablement professional who helps organizations turn complex business processes into clear, learner-centered training experiences. I’ve led end-to-end learning solutions—from learning needs analysis and learning objectives to instructional strategies, storyboards, assessments, and digital learning content—by partnering closely with SMEs and cross-functional teams.
Throughout my career at CAIXA–School of Government, I’ve supported onboarding, compliance, and enterprise system adoption through instructor-led, eLearning, and blended learning programs. I also manage Moodle-based learning operations and use learning analytics to inform continuous improvement, helping deliver scalable capability-building initiatives for thousands of learners each year.
- 19 years' experience
- Joined September 2026
Languages
- PortugueseFluent
- EnglishAdvanced
Industry experience
- Education
- Government
- Financial Services
- Professional Services
More experts in Kitchener, Canada
Work experience· 6 roles
Review and improve content for clarity, consistency, and structure while working within structured workflows and quality guidelines. Support content organization and evaluation processes.
Design and deliver enterprise learning solutions for onboarding, compliance, and system adoption. Conduct learning needs analysis, define learning objectives, develop instructional strategies, and create learner-centered materials including eLearning, blended learning, facilitator guides, learner manuals, job aids, storyboards, video scripts, and assessments. Partner with SMEs and multidisciplinary teams to translate complex business processes into practical and accessible learning experiences. Develop learning activities, assessments, and evaluation strategies to measure effectiveness and drive continuous improvement. Produce learning materials for 300+ instructor-led sessions reaching ~6,000 learners annually. Serve as Moodle-based LMS functional administrator, managing enrollments, certifications, reporting, learner support, assessments, and platform operations, and generate learning analytics and performance reports.
Support implementation of a government client segmentation strategy by defining and operationalizing municipal and institutional customer classification criteria. Translate segmentation rules into structured data specifications for enterprise CRM implementation. Coordinate discussions between business areas and CRM teams to validate business rules and drive adoption of a standardized customer management model. Coordinate final edition efforts for the CAIXA Best Practices in Local Management program, including participant engagement, communications, evaluation activities, and program operations.
Certifications and awards· 6
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