Available to hire
I offer abilities in customer service and management with experience in handling operations and scheduling. I am skilled in administration and communication, ensuring efficiency and satisfaction. Bringing expertise in payment processing and inventory management, I am adaptable to various fields for continued success.
Throughout my career, I have gained valuable experience in managing daily operations, coordinating staff, and supporting both customer and patient needs. I am fluent in Arabic and English, conversational in French, and have a strong background in customer-centered roles across healthcare and hospitality sectors.
Experience Level
Language
Arabic
Fluent
English
Fluent
French
Intermediate
Work Experience
Restaurant Manager & Cashier at Mediterranean Restaurant, Virginia, United States
September 1, 2024 - September 2, 2025Managed daily operations, merchandise orders, and bulk inventory. Coordinated and fulfilled customer orders in person and through online platforms. Processed payments and maintained cash register records. Supervised the restaurant and coordinated staff when needed.
Live-In Nanny / Au Pair at Private Family, Missouri, United States
April 1, 2022 - September 2, 2025Provided full-time childcare and household assistance. Managed scheduling, hygiene routines, and educational activities. Supported early language development in English.
Clinic Administrative Assistant at Oasis Dental Clinic, Casablanca, Morocco
October 1, 2020 - September 2, 2025Managed administrative files and patient scheduling. Processed insurance documents and followed treatment steps. Addressed patient inquiries and provided information over the phone.
Dental Assistant at Dr. Chraibi Mohamed, Casablanca, Morocco
May 1, 2020 - September 2, 2025Assisted with dental procedures and patient preparation. Managed medical files, appointments, and payments. Provided phone-based customer service and managed medical documentation.
Dental Assistant at Dr. Abbassi Bouchra, Casablanca, Morocco
February 1, 2019 - September 2, 2025Assisted the dentist during clinical procedures ensuring patient comfort and treatment efficiency. Scheduled patient visits, maintained organized medical records, and handled payment processing. Managed patient phone calls by coordinating appointments, addressing treatment inquiries, and processing insurance forms and prescriptions.
Customer Service Representative at 2mca Call Center, Casablanca, Morocco
February 1, 2018 - September 2, 2025Handled inbound and outbound calls for customer support and sales. Developed strong customer relationships and loyalty through effective communication. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Restaurant Manager & Cashier at Mediterranean Restaurant
September 1, 2024 - September 3, 2025Managed daily operations, merchandise orders, and bulk inventory. Coordinated and fulfilled customer orders in person and online. Processed payments and maintained cash register records. Supervised the restaurant and coordinated staff when needed.
Live-In Nanny / Au Pair at Private Family
April 1, 2022 - September 3, 2025Provided full-time childcare and household assistance. Managed scheduling, hygiene routines, and educational activities. Supported early language development in English.
Clinic Administrative Assistant at Oasis Dental Clinic
October 1, 2020 - September 3, 2025Managed administrative files and scheduling for patients. Processed insurance documents and followed treatment steps. Addressed patient inquiries and provided information over the phone.
Dental Assistant at Dr Chraibi Mohamed
May 1, 2020 - September 3, 2025Assisted with dental procedures and patient preparation. Managed medical files, appointments, and payments. Provided phone-based customer service and managed medical documentation.
Dental Assistant at Dr Abbassi Bouchra
February 1, 2019 - September 3, 2025Assisted the dentist during clinical procedures ensuring patient comfort and treatment efficiency. Scheduled patient visits, maintained organized medical records, and handled payment processing. Managed patient phone calls by coordinating appointments, addressing treatment inquiries, and processing insurance forms and prescriptions.
Customer Service Representative at 2mca Call Center
February 1, 2018 - September 3, 2025Handled inbound and outbound calls for customer support and sales. Developed strong customer relationships and loyalty through effective communication. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Restaurant Manager & Cashier at Mediterranean Restaurant
September 30, 2024 - September 5, 2025Managed daily operations, merchandise orders, and bulk inventory. Coordinated and fulfilled customer orders both in person and through online platforms. Processed payments and maintained cash register records. Supervised the restaurant and coordinated staff when needed.
Live-In Nanny / Au Pair at Private Family
April 30, 2022 - September 5, 2025Provided full-time childcare and household assistance. Managed scheduling, hygiene routines, and educational activities. Supported early language development in English.
Clinic Administrative Assistant at Oasis Dental Clinic
October 31, 2020 - September 5, 2025Managed administrative files and scheduling for patients. Processed insurance documents and followed treatment steps. Addressed patient inquiries and provided information over the phone.
Dental Assistant at Dr. Chraibi Mohamed
May 31, 2020 - September 5, 2025Assisted with dental procedures and patient preparation. Managed medical files, appointments, and payments. Provided phone-based customer service and handled medical documentation.
Dental Assistant at Dr. Abbassi Bouchra
February 28, 2019 - September 5, 2025Assisted the dentist during clinical procedures ensuring patient comfort and treatment efficiency. Scheduled patient visits, maintained organized medical records, and handled payment processing. Managed patient phone calls by coordinating appointments, addressing treatment inquiries, and processing insurance forms and prescriptions.
Customer Service Representative at 2mca Call Center
February 28, 2018 - September 5, 2025Handled inbound and outbound calls for customer support and sales. Developed strong customer relationships and loyalty through effective communication. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Restaurant Manager & Cashier at Mediterranean Restaurant
September 1, 2024 - September 5, 2025Managed daily operations, merchandise orders, and bulk inventory. Coordinated and fulfilled customer orders in person and through online platforms. Processed payments and maintained cash register records. Supervised the restaurant and coordinated staff when needed.
Live-In Nanny / Au Pair at Private Family
April 1, 2022 - September 5, 2025Provided full-time childcare and household assistance. Managed scheduling, hygiene routines, and educational activities. Supported early language development in English.
Clinic Administrative Assistant at Oasis Dental Clinic
October 1, 2020 - September 5, 2025Managed administrative files and patient scheduling. Processed insurance documents and followed treatment steps. Addressed patient inquiries and provided information over the phone.
Dental Assistant at Dr Chraibi Mohamed
May 1, 2020 - September 5, 2025Assisted with dental procedures and patient preparation. Managed medical files, appointments, and payments. Provided phone-based customer service and managed medical documentation.
Dental Assistant at Dr Abbassi Bouchra
February 1, 2019 - September 5, 2025Assisted the dentist during clinical procedures ensuring patient comfort and treatment efficiency. Scheduled patient visits, maintained organized medical records, and handled payment processing. Managed patient phone calls, coordinated appointments, addressed treatment inquiries, and processed insurance forms and prescriptions.
Customer Service Representative at 2mca Call Center
February 1, 2018 - September 5, 2025Handled inbound and outbound calls for customer support and sales. Developed strong customer relationships and loyalty through effective communication. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
Associate’s Degree in Interior Design at IH BART & MEDIA, Casablanca
January 1, 2014 - January 1, 2017High School Diploma at IBNOUR OUMI HIGH SCHOOL, Casablanca
January 1, 2013 - January 1, 2014Associate's Degree in Interior Design at IHB ART & MEDIA, Casablanca
January 1, 2014 - January 1, 2017High School Diploma at Ibn Ouroumi High School, Casablanca
January 1, 2013 - January 1, 2014Associate's Degree in Interior Design at IHBART & MEDIA, Casablanca
January 1, 2014 - January 1, 2017High School Diploma at IBN OUROUMI HIGH SCHOOL, Casablanca
January 1, 2013 - January 1, 2014Associate’s Degree in Interior Design at IHBART & MEDIA, Casablanca
January 1, 2014 - January 1, 2017High School Diploma at IBNOUROUMI HIGH SCHOOL, Casablanca
January 1, 2013 - January 1, 2014Qualifications
Grammar for ESL
January 11, 2030 - September 2, 2025First Aid / CPR (Online)
January 11, 2030 - September 2, 2025Enhancing Language Development in Childhood
January 11, 2030 - September 2, 2025Grammar for ESL
January 11, 2030 - September 3, 2025First Aid/CPR (Online)
January 11, 2030 - September 3, 2025Enhancing Language Development in Childhood
January 11, 2030 - September 3, 2025Grammar for ESL
January 11, 2030 - September 5, 2025First Aid / CPR (Online)
January 11, 2030 - September 5, 2025Enhancing Language Development in Childhood
January 11, 2030 - September 5, 2025Grammar for ESL
January 11, 2030 - September 5, 2025First Aid / CPR (Online)
January 11, 2030 - September 5, 2025Enhancing Language Development in Childhood
January 11, 2030 - September 5, 2025Industry Experience
Healthcare, Retail, Travel & Hospitality, Professional Services, Education
Experience Level
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