I’m a 26-year-old Communications graduate with a year and a half of professional experience in customer support and administrative roles. I enjoy clear communication, helping people, and creating positive experiences through organized and thoughtful work. Not only that, but I’m comfortable handling daily operations, responding to clients, and supporting teams in a reliable and proactive way. I’ve already gained solid experience working remotely, managing multiple tasks, and adapting quickly to new tools and workflows. I’m responsible, detail-oriented, and always willing to learn. Furthermore, I’m currently looking for a remote opportunity where I can continue growing, contribute my communication skills, and be part of a collaborative team that values clarity, trust, and consistency.

Francesca Avilés Bezançon

I’m a 26-year-old Communications graduate with a year and a half of professional experience in customer support and administrative roles. I enjoy clear communication, helping people, and creating positive experiences through organized and thoughtful work. Not only that, but I’m comfortable handling daily operations, responding to clients, and supporting teams in a reliable and proactive way. I’ve already gained solid experience working remotely, managing multiple tasks, and adapting quickly to new tools and workflows. I’m responsible, detail-oriented, and always willing to learn. Furthermore, I’m currently looking for a remote opportunity where I can continue growing, contribute my communication skills, and be part of a collaborative team that values clarity, trust, and consistency.

Available to hire

I’m a 26-year-old Communications graduate with a year and a half of professional experience in customer support and administrative roles. I enjoy clear communication, helping people, and creating positive experiences through organized and thoughtful work. Not only that, but I’m comfortable handling daily operations, responding to clients, and supporting teams in a reliable and proactive way.

I’ve already gained solid experience working remotely, managing multiple tasks, and adapting quickly to new tools and workflows. I’m responsible, detail-oriented, and always willing to learn. Furthermore, I’m currently looking for a remote opportunity where I can continue growing, contribute my communication skills, and be part of a collaborative team that values clarity, trust, and consistency.

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Language

English
Advanced

Work Experience

Customer Experience / Client Relations Associate at EDGE
March 1, 2024 - December 1, 2025
Gestión de la experiencia del cliente, planificación y coordinación logística, seguimiento detallado de registros y notas clínicas, gestión de bases de datos y registros administrativos, inteligencia emocional y comunicación asertiva.
Bilingual Customer Success Specialist at TELEPERFORMANCE
May 1, 2022 - March 1, 2024
Gestión de la experiencia del cliente y soporte operacional en la implementación de campañas 360°, atención al cliente en inglés y español, manejo de herramientas de CRM, resolución de incidencias.
Asistente de Cuentas y Comunicación at PRESS BRAND SAC
April 1, 2021 - March 1, 2022
Apoyo en ejecución de Estrategia de Marketing: Soporte operativo en la implementación de campañas 360°, elaboración y diseño de planes estratégicos de comunicación interna y externa, asistencia logística y en la gestión de voceros, creación y edición de contenido visual y audiovisual para plataformas digitales, planificación de agenda gerencial y coordinación de flujos de trabajo.

Education

Profesional Técnico en Comunicación Integral at Instituto Ignacio de Loyola
January 1, 2021 - January 1, 2025
Inglés - Nivel Intermedio-Avanzado at Colegio Santo Antonio de Padua
January 1, 2006 - January 1, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services