Available to hire
I’m an experienced leader with more than 15 years guiding global initiatives and managing cross-functional projects. I design and deliver sustainable programs by blending business analysis, process improvement, automation, and continuous feedback to drive customer success, professional development, and performance excellence. I thrive on stakeholder engagement, data-informed decision making, and building scalable systems. I believe in inclusive collaboration and weaving diversity into program design and user experiences to achieve meaningful outcomes.
I excel at turning organizational goals into concrete, scalable solutions, and I communicate clearly to align teams across functions and geographies. My focus on change management, knowledge sharing, and agile governance helps organizations navigate transitions with measurable impact and lasting improvements.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Work Experience
Project Manager at Wake the Lion LLC
December 31, 2025 - August 29, 2025Led the end-to-end implementation of a Salesforce-based CRM for PRINCE GEORGE’S COUNTY, overseeing system setup, customization, integrations, and stakeholder training to ensure seamless onboarding and client success. Configured enterprise systems managing service requests across multiple platforms, improving agency response times by nearly 50% and customer satisfaction by over 25% within 100 days of go-live. Managed timelines and resources throughout analysis, configuration, and training phases, developed reports and dashboards to communicate insights to leadership, and led Quality Assurance initiatives to collect and analyze user feedback. Executed change management including strategic communications, stakeholder engagement, and community marketing campaigns.
Business Analyst at Wake the Lion LLC
December 31, 2022 - August 29, 2025Conducted operational assessments and competitive analyses to recommend enhancements and inform solution selection for eCrawler and Stateside platform rebuild. Developed process improvement frameworks and a metrics-based scorecard for lending management and loan distribution evaluation while leading best practice interviews across peer organizations. Helped mitigate risk during platform rebuilds and technology selection projects.
Project Manager at Wake the Lion LLC
December 31, 2017 - August 29, 2025Structured and guided transition team committees during the Angela Alsobrooks County Executive campaign; consolidated findings into strategic presentations and crafted executive summary and position papers that shaped strategic priorities and policy implementation during the County Executive's term.
HR Consultant at Wake the Lion LLC
December 31, 2017 - August 29, 2025Redesigned operational processes to improve consistency and align with organizational goals across enrichment learning sites. Provided coaching, professional development, and change management facilitating insight sharing and training sessions. Co-designed educational forums targeting diversity and professional growth, and improved applicant processes by modernizing applicant tracking systems.
VP, Human Resources at Barclays
December 31, 2012 - August 29, 2025Established and led global diversity and inclusion strategy during a major business transition post-acquisition. Evaluated culture, policies, and data to inform strategies integrating D&I philosophies across the business while mitigating risks. Created business plans and scorecards to ensure accountability and operational alignment. Managed budgets and led global project teams executing regional strategies.
AVP, Human Resources at Credit Suisse
December 31, 2008 - August 29, 2025Led global diversity recruiting programs with formal governance and scorecard reporting to align with strategic objectives. Partnered with business leaders on talent development and acquisition strategies. Worked with diversity councils and employee networks to establish annual diversity plans.
Employment Manager at Good Shepherd Services
December 31, 2004 - August 29, 2025Managed recruiting and employee compliance achieving a 20% reduction in time to hire. Conducted salary surveys and established compensation scales. Developed comprehensive onboarding and orientation programs including trainings on sexual harassment and cultural sensitivity.
Human Resources Diversity Campus Recruiting Coordinator at Goldman Sachs
December 31, 2002 - August 29, 2025Part of the inaugural campus diversity recruiting team at a leading investment bank. Delivered on-campus presentations, managed relationships with educational partners including HBCUs, and helped create the Goldman Sachs MBA Camp. Facilitated selection of diversity candidates for scholarships and fellowships.
Project Manager at Wake the Lion LLC
January 1, 2025 - October 14, 2025Led end-to-end Salesforce-based CRM implementation for PGC311, including configuration of PGC311.com, PGC311 Worker App, and PGC311 Mobile App. Delivered data-driven insights that reduced agency service response times by ~50% and increased customer satisfaction by >25% within 100 days of go-live. Managed timelines and resources across business analysis, system implementation, and user training. Developed standard reports, dashboards, and a communications matrix to share performance insights with Agency leadership and improve stakeholder engagement. Documented business processes to inform system design. Established a Quality Assurance function with customer experience surveys and community feedback channels. Implemented change management through strategic communications and targeted campaigns.
Business Analyst at Wake the Lion LLC
January 1, 2022 - October 14, 2025Operational assessment of eCrawler functionality and Stateside platform rebuild; recommended workflow improvements and upgrade protocols; delivered competitive analysis with actionable insights to inform solution selection.
Business Analyst at Wake the Lion LLC
January 1, 2021 - October 14, 2025Identified inefficiencies in the lending lifecycle; recommended technology upgrades to replace outdated loan systems. Collected system requirements and developed metrics-based scorecards to evaluate lending platforms; conducted best-practice interviews with peer organizations to inform solution design.
Project Manager at Wake the Lion LLC
January 1, 2017 - October 14, 2025Structured and guided transition team committees for the ALSOBROOKS EA CAMPAIGN. Consolidated findings into a strategic presentation to support high-level decision-making. Authored an Executive Summary and a detailed position paper outlining strategic priorities and guiding policy implementation during the County Executive's term.
HR Consultant at Wake the Lion LLC
January 1, 2017 - October 14, 2025Co-designed and delivered competitive educational programs including MBA Forum for Women – Financial Services and the Graduate Diversity Forum. Evaluated business models and technology for client partner programs, aligning capabilities with client needs.
VP, Human Resources, Regional Head of Diversity and Inclusion at BARCLAYS
January 1, 2012 - October 14, 2025Led global diversity and inclusion strategies, creating operating charter and framework for six Employee Network Groups, driving 200%+ increase in employee engagement. Developed annual DE&I business plans, managed budgets, and led a team of four.
VP, Human Resources, Global Diversity and Inclusion at CREDIT SUISSE
January 1, 2008 - October 14, 2025Set regional goals for diverse talent acquisition across global markets and focused on the employee lifecycle for women and underrepresented groups.
Employment Manager at GOOD SHEPHERD SERVICES
January 1, 2004 - October 14, 2025Managed recruiting operations, onboarding and orientation programs; oversaw training; conducted salary surveys and established compensation scales for over 400 employees.
Coordinator, Human Resources Diversity Campus Recruiting at GOLDMAN SACHS
January 1, 2002 - October 14, 2025Managed operational responsibilities for campus recruiting, contributed to the Goldman Sachs MBA Camp, and supported diversity scholarships and fellowships.
Education
Bachelor of Arts in Sociology at Georgia State University
January 11, 2030 - August 29, 2025Bachelor of Arts in Sociology at Georgia State University
January 11, 2030 - October 14, 2025Qualifications
Family and Community Services
January 11, 2030 - August 29, 2025Family and Community Services
January 11, 2030 - October 14, 2025Industry Experience
Government, Financial Services, Professional Services, Education, Software & Internet, Non-Profit Organization, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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