Available to hire
I am an IT Support Specialist with 6+ years of hands-on experience providing technical assistance, managing IT systems, and supporting cross-functional teams in remote, fast-paced environments. I specialize in endpoint management (macOS, Windows), Google Workspace and other SaaS tools, account provisioning, and user onboarding.\n\nI am proactive, adaptable, and committed to optimizing IT systems for security, performance, and reliability. I excel at diagnosing and resolving issues quickly while maintaining a strong focus on customer satisfaction, and I enjoy collaborating with Security, HR, and Engineering to streamline support processes.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Senior Project Manager / IT Support Lead at Rernco
June 1, 2023 - PresentProvided Tier 1 & Tier 2 IT support to remote employees across multiple time zones. Managed macOS and Windows endpoints, implemented security updates, and optimized performance. Administered Google Workspace accounts, managed SaaS permissions, and ensured secure onboarding/offboarding. Coordinated procurement and deployment of IT hardware, ensuring minimal downtime. Developed and maintained IT documentation, SOPs, and knowledge base articles. Collaborated with Security, HR, and Engineering teams to streamline support processes. Led risk management initiatives and implemented contingency plans to prevent service disruptions.
Senior Project Manager / IT Support Lead at Rernco
June 1, 2023 - PresentProvided Tier 1 & 2 IT support to remote employees across multiple time zones; managed macOS and Windows endpoints; administered Google Workspace accounts, SaaS permissions, and onboarding/offboarding; coordinated procurement and deployment of IT hardware; developed and maintained IT documentation, SOPs, and knowledge base articles; collaborated with Security, HR, and Engineering teams; led risk management initiatives and implemented contingency plans to prevent service disruptions.
Senior Project Manager / IT Support Lead at Rernco
June 1, 2023 - PresentProvided Tier 1 & 2 IT support to remote employees across multiple time zones; managed macOS and Windows endpoints, implemented security updates, and optimized performance. Administered Google Workspace accounts, managed SaaS permissions, and ensured secure onboarding/offboarding. Coordinated procurement and deployment of IT hardware, ensuring minimal downtime. Developed and maintained IT documentation, SOPs, and knowledge base articles. Collaborated with Security, HR, and Engineering teams to streamline support processes. Led risk management initiatives and implemented contingency plans to prevent service disruptions.
Senior Project Manager / IT Support Lead at Rernco
June 1, 2023 - PresentProvided Tier 1 & Tier 2 IT support to remote employees across multiple time zones. Managed macOS and Windows endpoints, implemented security updates, and optimized performance. Administered Google Workspace accounts, managed SaaS permissions, and ensured secure onboarding/offboarding. Coordinated procurement and deployment of IT hardware, ensuring minimal downtime. Developed and maintained IT documentation, SOPs, and knowledge base articles. Collaborated with Security, HR, and Engineering teams to streamline support processes. Led risk management initiatives and implemented contingency plans to prevent service disruptions.
Senior Project Manager / IT Support Lead at Rernco
June 1, 2023 - PresentProvided Tier 1 & Tier 2 IT support to remote employees across multiple time zones; managed macOS and Windows endpoints, implemented security updates, and optimized performance. Administered Google Workspace accounts, managed SaaS permissions, and ensured secure onboarding/offboarding. Coordinated procurement and deployment of IT hardware, ensuring minimal downtime. Developed and maintained IT documentation, SOPs, and knowledge base articles. Collaborated with Security, HR, and Engineering teams to streamline support processes. Led risk management initiatives and implemented contingency plans to prevent service disruptions.
Senior Project Manager / IT Support Lead at Rernco
June 1, 2023 - PresentProvided Tier 1 & 2 IT support to remote employees across multiple time zones; managed macOS and Windows endpoints; implemented security updates and performance optimizations; administered Google Workspace accounts, SaaS permissions, and secure onboarding/offboarding; coordinated procurement and deployment of IT hardware; developed and maintained IT documentation, SOPs, and knowledge base articles; collaborated with Security, HR, and Engineering to streamline support processes; led risk management initiatives and implemented contingency plans to prevent service disruptions.
IT Help Desk Associate (Freelance) at Freelance
February 1, 2021 - PresentProvided first-line technical support for desktops, laptops, and mobile devices. Managed user accounts, permissions, and system access. Performed regular backups and assisted in disaster recovery planning. Delivered training to employees on effective system usage.
IT Help Desk Associate (Freelance) at Freelance
February 1, 2021 - PresentProvided first-line technical support for desktops, laptops, and mobile devices; managed user accounts, permissions, and system access; performed regular backups and assisted in disaster recovery planning; delivered training to employees on effective system usage.
IT Help Desk Associate (Freelance)
February 1, 2021 - PresentProvided first-line technical support for desktops, laptops, and mobile devices. Managed user accounts, permissions, and system access. Performed regular backups and assisted in disaster recovery planning. Delivered training to employees on effective system usage.
IT Help Desk Associate (Freelance) at Freelance
February 1, 2021 - PresentProvided first-line technical support for desktops, laptops, and mobile devices. Managed user accounts, permissions, and system access. Performed regular backups and assisted in disaster recovery planning. Delivered training to employees on effective system usage.
IT Help Desk Associate (Freelance) at Freelance
February 1, 2021 - PresentProvided first-line technical support for desktops, laptops, and mobile devices. Managed user accounts, permissions, and system access. Performed regular backups and assisted in disaster recovery planning. Delivered training to employees on effective system usage.
IT Help Desk Associate at Freelance
February 1, 2021 - PresentProvided first-line technical support for desktops, laptops, and mobile devices. Managed user accounts, permissions, and system access. Performed regular backups and assisted in disaster recovery planning. Delivered training to employees on effective system usage.
Senior Technical Support & Web Project Developer at AR Resources, Abuja & Rernco, Lagos
January 1, 2021 - PresentHandled technical troubleshooting for client systems and websites, ensuring maximum uptime. Integrated SaaS tools and APIs to enhance operational workflows. Conducted onboarding and training sessions for end-users, ensuring smooth adoption of IT tools. Managed user accounts, access permissions, and implemented secure authentication methods.
Senior Technical Support & Web Project Developer at AR Resources
January 1, 2021 - PresentHandled technical troubleshooting for client systems and websites; integrated SaaS tools and APIs to enhance operational workflows; conducted onboarding and training sessions for end users; managed user accounts, access permissions, and implemented secure authentication methods.
Senior Technical Support & Web Project Developer at AR Resources, Abuja & Rernco, Lagos
January 1, 2021 - PresentHandled technical troubleshooting for client systems and websites, ensuring maximum uptime. Integrated SaaS tools and APIs to enhance operational workflows. Conducted onboarding and training sessions for end-users, ensuring smooth adoption of IT tools. Managed user accounts, access permissions, and implemented secure authentication methods.
Senior Technical Support & Web Project Developer at AR Resources
January 1, 2021 - PresentHandled technical troubleshooting for client systems and websites, ensuring maximum uptime. Integrated SaaS tools and APIs to enhance operational workflows. Conducted onboarding and training sessions for end-users, ensuring smooth adoption of IT tools. Managed user accounts, access permissions, and implemented secure authentication methods.
Senior Technical Support & Web Project Developer at AR Resources
January 1, 2021 - PresentTroubleshot client systems and websites to maximize uptime; integrated SaaS tools and APIs to enhance operational workflows. Conducted onboarding and training sessions for end users, ensuring smooth adoption of IT tools. Managed user accounts, access permissions, and implemented secure authentication methods.
Senior Technical Support & Web Project Developer at AR Resources
January 1, 2021 - PresentHandled technical troubleshooting for client systems and websites, ensuring maximum uptime. Integrated SaaS tools and APIs to enhance operational workflows. Conducted onboarding and training sessions for end-users, ensuring smooth adoption of IT tools. Managed user accounts, access permissions, and implemented secure authentication methods.
Technical Support Agent (Freelance) at Friki Digital, AR Resources, GiEPA, Sports Bridge International
January 1, 2019 - PresentResolved hardware, software, and network issues for clients remotely and on-site. Configured email systems, secured communication channels, and optimized collaboration tools. Created internal documentation for troubleshooting recurring issues. Monitored IT infrastructure health and responded to incidents in real-time.
Technical Support Agent (Freelance) at Friki Digital, AR Resources, GiEPA, Sports Bridge International
January 1, 2019 - PresentResolved hardware, software, and network issues for clients remotely and on-site; configured email systems, secured communication channels, and optimized collaboration tools; created internal documentation for troubleshooting recurring issues; monitored IT infrastructure health and responded to incidents in real-time.
Technical Support Agent (Freelance) at Friki Digital, AR Resources, GiEPA, Sports Bridge International
January 1, 2019 - PresentResolved hardware, software, and network issues for clients remotely and on-site. Configured email systems, secured communication channels, and optimized collaboration tools. Created internal documentation for troubleshooting recurring issues. Monitored IT infrastructure health and responded to incidents in real-time.
Technical Support Agent (Freelance) at Friki Digital, AR Resources, GiEPA, Sports Bridge International
January 1, 2019 - PresentResolved hardware, software, and network issues for clients remotely and on-site. Configured email systems, secured communication channels, and optimized collaboration tools. Created internal documentation for troubleshooting recurring issues. Monitored IT infrastructure health and responded to incidents in real-time.
Technical Support Agent (Freelance) at Friki Digital / AR Resources / GiEPA / Sports Bridge International
January 1, 2019 - PresentResolved hardware, software, and network issues for clients remotely and on-site. Configured email systems, secured communication channels, and optimized collaboration tools. Created internal documentation for troubleshooting recurring issues. Monitored IT infrastructure health and responded to incidents in real-time.
Technical Support Agent (Freelance) at Friki Digital, AR Resources, GiEPA, Sports Bridge International
January 1, 2019 - PresentResolved hardware, software, and network issues for clients remotely and on-site. Configured email systems, secured communication channels, and optimized collaboration tools. Created internal documentation for troubleshooting recurring issues. Monitored IT infrastructure health and responded to incidents in real-time.
Education
B.Sc. Information Technology & Business Information Systems at Middlesex University, Mauritius
January 11, 2030 - January 1, 2018Diploma in Software Engineering at NIIT, Ibadan, Nigeria
January 11, 2030 - January 1, 2017B.Sc. Information Technology & Business Information Systems at Middlesex University, Mauritius
January 11, 2030 - January 1, 2018Diploma in Software Engineering at NIIT, Ibadan, Nigeria
January 11, 2030 - January 1, 2017B.Sc. Information Technology & Business Information Systems at Middlesex University, Mauritius
January 11, 2030 - January 1, 2018Diploma in Software Engineering at NIIT, Ibadan, Nigeria
January 11, 2030 - January 1, 2017B.Sc. Information Technology & Business Information Systems at Middlesex University, Mauritius
January 11, 2030 - January 1, 2018Diploma in Software Engineering at NIIT, Ibadan, Nigeria
January 11, 2030 - January 1, 2017B.Sc. Information Technology & Business Information Systems at Middlesex University, Mauritius
January 11, 2030 - January 1, 2018Diploma in Software Engineering at NIIT, Ibadan, Nigeria
January 11, 2030 - January 1, 2017B.Sc. Information Technology & Business Information Systems at Middlesex University, Mauritius
January 1, 2018 - January 1, 2018Diploma in Software Engineering at NIIT, Ibadan, Nigeria
January 1, 2017 - January 1, 2017Qualifications
Google IT Support Professional
January 1, 2024 - September 9, 2025Google IT Support Professional
January 1, 2024 - September 9, 2025Google IT Support Professional
January 1, 2024 - September 9, 2025Google IT Support Professional
January 1, 2024 - September 9, 2025Google IT Support Professional
January 1, 2024 - September 9, 2025Google IT Support Professional
January 1, 2024 - September 9, 2025Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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