I am a passionate professional with 15+ years in business and 16+ years in education and leadership, now an expert in digital marketing.
I specialise in digital content and gap analysis and have recently completed an MSc Digital Marketing & Communications at Manchester Metropolitan University and started a PhD in AI and Place Branding. I have a proven track record in strategic solutions and impactful marketing strategies. I am excited to apply my experience in both business and education to inspire and train future marketers.
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I support service-based and care-focused organisations with practical, people-first digital marketing — helping them build trust, consistency, and visibility online.
Client: Family-run care provider (Home Care & Residential Care), South-East England
Role: Digital Marketing & Research Consultant
Scope: Social media, competitor research, audience personas, and digital marketing recommendations
Overview
I delivered a full marketing insight and recommendations report for a UK care provider operating across multiple locations. The project focused on improving online visibility, clarifying messaging around flexible home care, and building trust with families making emotionally driven care decisions.
Key Activities
• Audited existing digital presence (website, Facebook, Instagram, Google visibility, YouTube, X/Twitter, TikTok)
• Analysed local and regional competitors (including national brands and luxury care entrants)
• Researched customer behaviour and motivations in care decisions
• Developed primary and secondary customer personas (family decision-makers and care recipients)
• Reviewed social media performance and identified content and engagement gaps
• Created a practical, phased digital marketing plan
Social Media & Digital Insights
• Identified fragmented social media accounts and inconsistent posting schedules
• Recommended consolidation into a single, active Facebook and Instagram presence
• Designed a content approach focused on:
o Educational posts (explaining care options)
o Human stories from carers and families
o Community-based trust building rather than sales messaging
• Advised on realistic growth expectations (organic social requires 12–18 months of consistency)
Outcomes & Value
• Provided clear, actionable steps the client could implement immediately
• Helped reposition the brand from “trusted but quiet” to “visible, clear, and approachable”
• Gave the client a roadmap for sustainable digital growth without wasted ad spend
• Supported confidence in future investment in social media and content marketing
Tools & Platforms
• Meta Business Suite
• Google Analytics (GA4)
• Canva
• Facebook & Instagram
• Competitor benchmarking and audience research
Sector Experience
• Strong understanding of social care audiences
• Experience working with emotionally sensitive messaging
• Focus on trust, continuity, and clarity over aggressive promotion
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