Available to hire
I am a results-driven Systems Analyst with over a decade of experience delivering technology solutions that boost operational efficiency and enable data-driven decisions across public and private sectors. I specialise in stakeholder engagement, requirements gathering, and turning complex business needs into practical, data-backed insights using Power BI and Microsoft technologies.
I excel at bridging the gap between technical teams and business users to drive process improvements, system adoption, and digital transformation. I’m known for building strong relationships across teams, delivering clear documentation and training, and delivering measurable improvements in performance and service delivery.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Solutions Analyst at Holmes & Hills
January 1, 2026 - PresentBridge between business stakeholders and technical teams; gather and translate requirements into scalable system and reporting solutions; lead analysis of workflows and deliver process improvements; design and deliver QLIK reporting for leadership insights; support data modelling and transformation; drive system optimisation in a fast-paced professional services environment.
Systems Analyst at Consensus Support
September 1, 2024 - PresentConfigured, maintained, and enhanced Radar and Nourish platforms; designed Power BI dashboards for operational performance; streamlined IT support processes; delivered technical training and documentation to cross-functional stakeholders.
Systems Implementation Analyst (Contract) at Care Co
March 1, 2024 - August 1, 2024Configured CRM changes in Orderwise; enhanced reporting using Power BI and Excel; analysed feature requests and coordinated cross-department development; collaborated with stakeholders to implement scalable systems solutions.
Systems Analyst (Contract) at Nexus Infrastructure
April 1, 2023 - December 1, 2023Provided 1st–3rd line support for infrastructure and application issues; implemented Intune MDM; migrated legacy support tools; conducted process reviews and delivered user training.
Career Break – Family Support at Self
November 1, 2022 - May 1, 2023Dedicated time to family support tasks and personal development during a career break.
Security Engineer at Mimecast
June 1, 2022 - October 1, 2022Delivered EMEA-wide technical support on security and compliance services; developed knowledge base articles and improved training documentation.
Systems Administrator (Contract) at Birkett Long
October 1, 2021 - May 1, 2022Orchestrated telephony migration projects; deployed Azure-hosted applications; provided 1st–3rd line technical support; acted as CRM and SEO operations liaison for marketing teams.
Systems Administrator (Contract) at Stephen Walters Ltd
March 1, 2021 - September 1, 2021Engineered VB.NET-based applications and automated workflows; conducted system performance diagnostics; collaborated with senior leadership to address IT service gaps.
IT Support Engineer (Contract) at Catapult CGT
August 1, 2020 - February 1, 2021Directed infrastructure build-out for new scientific facilities; led SharePoint governance, Microsoft 365 licensing strategies, and deployment protocols.
2nd / 3rd Line Analyst (Contract) at Essex Fire & Rescue
January 1, 2020 - July 1, 2020Delivered escalated support during O365 cloud migration; configured Azure AD and Intune policies; developed internal knowledge base.
Applications Support Analyst at MSX International
October 1, 2018 - December 1, 2019Delivered Java-based application support and maintained Tableau BI; designed and launched an ITIL-aligned CMDB for asset lifecycle transparency.
Applications Support / Junior Project Manager at Penguin Random House
June 1, 2017 - September 1, 2018Directed SAP integration for warehouse operations; translated legacy logic into modern ERP workflows; supported C#/.NET development projects and SharePoint-based knowledge collaboration.
Senior IT Service Desk Analyst/Supervisor at Penguin Random House
September 1, 2014 - May 1, 2017Led first-line operations during enterprise merger; authored procedures; led projects from knowledge base to software testing.
IT Service Desk Analyst (Contract) at Colchester NHS Trust
December 1, 2013 - August 1, 2014Contract IT service desk support.
IT Service Desk Analyst (Contract) at Care UK
January 1, 2013 - November 1, 2013IT service desk support.
IT Service Desk Analyst at Colchester NHS Trust
May 1, 2012 - December 1, 2012IT service desk support.
Applications Support at Fargo Systems
April 1, 2011 - April 1, 2012Applications support.
Website Administrator (Contract) at Proton Packaging
November 1, 2010 - March 1, 2011Website administrator responsibilities.
IT Administrator at Exchem Defence Systems
August 1, 2009 - October 1, 2010IT administrator responsibilities.
Education
Higher Diploma in Music Industry Management & Marketing at New College Nottingham
January 11, 2030 - May 16, 2026Advanced Level Web Design & Development at National Learning College
January 11, 2030 - May 16, 2026City & Guilds - Sound Engineering at National Sound School
January 11, 2030 - May 16, 2026NOCN Higher Diploma in Music Industry Management & Marketing at New College Nottingham
January 11, 2030 - May 16, 2026Qualifications
ITIL V4 Foundation
January 1, 2020 - May 16, 2026NOCN - Advanced Level Web Design & Development
January 11, 2030 - May 16, 2026CPD Advanced Digital Marketing & SEO
January 1, 2023 - May 16, 2026Google Fundamentals of Digital Marketing
January 1, 2022 - May 16, 2026TQUK Counselling Level 2 Diploma
January 1, 2024 - May 16, 2026Career Essentials in Business Analysis – Microsoft
January 1, 2025 - May 16, 2026NOCN Higher Diploma in Music Industry Management & Marketing
January 11, 2030 - May 16, 2026City & Guilds - Sound Engineering
January 11, 2030 - May 16, 2026Industry Experience
Professional Services, Software & Internet, Government, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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