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Hi, I’m Gabriel Aaron U. Malicsi. I’ve spent the past years delivering high-volume inbound and outbound customer support as a Tier 1 Advocate, prioritizing empathy, professionalism, and strict adherence to compliance and quality standards. I’m skilled at resolving issues at first contact, maintaining KPI targets, and reinforcing service quality. I’m also exploring opportunities in QA, data analytics, and voice-related work where I can leverage my English and Tagalog language skills. I’m proactive about identifying process gaps, coaching teams, and contributing to continuous improvements in customer experience.…Hi, I’m Gabriel Aaron U. Malicsi. I’ve spent the past years delivering high-volume inbound and outbound customer support as a Tier 1 Advocate, prioritizing empathy, professionalism, and strict adherence to compliance and quality standards. I’m skilled at resolving issues at first contact, maintaining KPI targets, and reinforcing service quality. I’m also exploring opportunities in QA, data analytics, and voice-related work where I can leverage my English and Tagalog language skills. I’m proactive about identifying process gaps, coaching teams, and contributing to continuous improvements in customer experience.

Gabriel Aaron U. Malicsi

QA Engineer, Data Analyst, Voice Actor, +2

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Hi, I’m Gabriel Aaron U. Malicsi. I’ve spent the past years delivering high-volume inbound and outbound customer support as a Tier 1 Advocate, prioritizing empathy, professionalism, and strict adherence to compliance and quality standards. I’m skilled at resolving issues at first contact, maintaining KPI targets, and reinforcing service quality. I’m also exploring opportunities in QA, data analytics, and voice-related work where I can leverage my English and Tagalog language skills. I’m proactive about identifying process gaps, coaching teams, and contributing to continuous improvements in customer experience.…Hi, I’m Gabriel Aaron U. Malicsi. I’ve spent the past years delivering high-volume inbound and outbound customer support as a Tier 1 Advocate, prioritizing empathy, professionalism, and strict adherence to compliance and quality standards. I’m skilled at resolving issues at first contact, maintaining KPI targets, and reinforcing service quality. I’m also exploring opportunities in QA, data analytics, and voice-related work where I can leverage my English and Tagalog language skills. I’m proactive about identifying process gaps, coaching teams, and contributing to continuous improvements in customer experience.

Available to hire

Hi, I’m Gabriel Aaron U. Malicsi. I’ve spent the past years delivering high-volume inbound and outbound customer support as a Tier 1 Advocate, prioritizing empathy, professionalism, and strict adherence to compliance and quality standards. I’m skilled at resolving issues at first contact, maintaining KPI targets, and reinforcing service quality. I’m also exploring opportunities in QA, data analytics, and voice-related work where I can leverage my English and Tagalog language skills. I’m proactive about identifying process gaps, coaching teams, and contributing to continuous improvements in customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Data Visualization

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Quality Assurance Analyst

January 1, 2023 - January 1, 2025

Provided quality assurance oversight for customer interactions, analyzed QA findings, drove process improvements, and ensured adherence to company protocols and quality standards. Supported metrics such as First Call Resolution, CSAT, and compliance targets.

Tier 1 Advocate

January 1, 2025 - Present

Handled high-volume inbound/outbound calls with empathy and professionalism; ensured adherence to QA and compliance standards; supported issue resolution and customer satisfaction.