I build AI automation systems for marketing, sales, and customer teams, and I've spent four years inside SaaS GTM organizations learning what actually breaks. Most recently I was a Technical Account Manager at Vivun, where I led implementations, managed a book of business, and held an 85%+ renewal rate. Before that I built outbound from scratch as a founding SDR, hitting 125% of quota and sourcing $7.5M in pipeline. I'm a Salesforce Certified Administrator. Now I run GHJ Collective, an AI and CRM consulting practice with 11 clients. I build the unglamorous systems that make small teams operate like large ones: automated customer health scoring, AI-personalized outbound, CRM architecture, content and marketing workflows that run without anyone watching them. One recent build scores SaaS accounts across five risk dimensions, runs GPT-4o sentiment analysis on support tickets, and flags churn risk 60 days before renewal. I also DJ and run Cautionary Tales, an NYC event collective spotlighting diverse creatives. That side of the work means I understand creative brands as a practitioner, not just as a consultant looking in. What makes me different: I'm not a developer who learned marketing, and I'm not a marketer who learned to use ChatGPT. I've carried a number, owned renewals, and shipped working automation. I scope in business outcomes and deliver in working systems. Based in New York City. Available for project work and ongoing retainers.…I build AI automation systems for marketing, sales, and customer teams, and I've spent four years inside SaaS GTM organizations learning what actually breaks. Most recently I was a Technical Account Manager at Vivun, where I led implementations, managed a book of business, and held an 85%+ renewal rate. Before that I built outbound from scratch as a founding SDR, hitting 125% of quota and sourcing $7.5M in pipeline. I'm a Salesforce Certified Administrator. Now I run GHJ Collective, an AI and CRM consulting practice with 11 clients. I build the unglamorous systems that make small teams operate like large ones: automated customer health scoring, AI-personalized outbound, CRM architecture, content and marketing workflows that run without anyone watching them. One recent build scores SaaS accounts across five risk dimensions, runs GPT-4o sentiment analysis on support tickets, and flags churn risk 60 days before renewal. I also DJ and run Cautionary Tales, an NYC event collective spotlighting diverse creatives. That side of the work means I understand creative brands as a practitioner, not just as a consultant looking in. What makes me different: I'm not a developer who learned marketing, and I'm not a marketer who learned to use ChatGPT. I've carried a number, owned renewals, and shipped working automation. I scope in business outcomes and deliver in working systems. Based in New York City. Available for project work and ongoing retainers.WWWW…