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Hi, I'm Gaia Aroutunian, a marketing professional with over a decade of experience in customer service and more than 9 years in digital marketing and copywriting. I blend problem-solving, copywriting, and social media strategy to help brands connect with audiences and drive growth. I excel at turning insights into actionable campaigns, building strong customer relationships, and delivering measurable results. In my free time I enjoy exploring new skills and collaborating with diverse teams. I'm fluent in Bulgarian, English, and Armenian, and I love working across cultures to create compelling content and seamless customer experiences.…Hi, I'm Gaia Aroutunian, a marketing professional with over a decade of experience in customer service and more than 9 years in digital marketing and copywriting. I blend problem-solving, copywriting, and social media strategy to help brands connect with audiences and drive growth. I excel at turning insights into actionable campaigns, building strong customer relationships, and delivering measurable results. In my free time I enjoy exploring new skills and collaborating with diverse teams. I'm fluent in Bulgarian, English, and Armenian, and I love working across cultures to create compelling content and seamless customer experiences.

Gaia Aroutunian

Copywriter, Social Media Manager, Content Creator, +3

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Hi, I'm Gaia Aroutunian, a marketing professional with over a decade of experience in customer service and more than 9 years in digital marketing and copywriting. I blend problem-solving, copywriting, and social media strategy to help brands connect with audiences and drive growth. I excel at turning insights into actionable campaigns, building strong customer relationships, and delivering measurable results. In my free time I enjoy exploring new skills and collaborating with diverse teams. I'm fluent in Bulgarian, English, and Armenian, and I love working across cultures to create compelling content and seamless customer experiences.…Hi, I'm Gaia Aroutunian, a marketing professional with over a decade of experience in customer service and more than 9 years in digital marketing and copywriting. I blend problem-solving, copywriting, and social media strategy to help brands connect with audiences and drive growth. I excel at turning insights into actionable campaigns, building strong customer relationships, and delivering measurable results. In my free time I enjoy exploring new skills and collaborating with diverse teams. I'm fluent in Bulgarian, English, and Armenian, and I love working across cultures to create compelling content and seamless customer experiences.

Available to hire

Hi, I’m Gaia Aroutunian, a marketing professional with over a decade of experience in customer service and more than 9 years in digital marketing and copywriting. I blend problem-solving, copywriting, and social media strategy to help brands connect with audiences and drive growth. I excel at turning insights into actionable campaigns, building strong customer relationships, and delivering measurable results.

In my free time I enjoy exploring new skills and collaborating with diverse teams. I’m fluent in Bulgarian, English, and Armenian, and I love working across cultures to create compelling content and seamless customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Bulgarian

Fluent

English

Fluent

Armenian

Fluent

Work Experience

Customer Success Team Leader at East Bay Shuttle (Shuttle Services)

March 1, 2014 - March 1, 2020

Managed inbound calls, dealt with customer inquiries and complaints; trained, evaluated and provided guidance for customer care advisers; created and maintained best-practice guidelines to ensure the team met and surpassed KPIs.

Copywriter at Freelance Content Studio: Marketing Agency

November 1, 2020 - January 1, 2023

Created copy for landing pages, video scripts, company blogs, PR; built sales funnels for clients in the USA and the UK; maintained a high rating from customers (5-star).

Social Media Escalations Specialist at Sutherland Global Services

October 1, 2021 - July 1, 2022

Delivered excellent customer service via social media and email; handled complaints; managed callbacks with optimal solutions; identified and addressed customers' needs to improve experience and satisfaction.

Digital Marketing Specialist at Mam Toys: Producer of Wooden Toys

October 1, 2021 - February 1, 2023

Created a complete growth hacking strategy for social media; grew Facebook/Instagram following; managed ads; improved follower growth and engagement.

Copywriter at Avon Cosmetics Company

February 1, 2023 - Present

Adapting, editing and proofreading copy for brochures and Focus magazine; crafting marketing messages for leaflets and digital materials; preparing marketing presentations for meetings.

Customer Success Team Leader at East Bay Shuttle

March 1, 2014 - March 1, 2020

Took inbound calls, dealt with customer inquiries and complaints. Trained, evaluated and provided guidance for customer care advisors to ensure the team maintained and surpassed KPIs. Created and maintained a clear line of best practices through guidelines.

Copywriter at Freelance Content Studio / Marketing Agency

November 1, 2020 - January 31, 2023

Created copy for landing pages, video scripts, company blogs, PR, and more. Built sales funnels for clients in the USA and UK. Maintained high client satisfaction with consistent five-star ratings.

Social Media Specialist at GymBeam (Fitness E-Shop)

May 1, 2019 - September 30, 2021

Delivered excellent customer service, handling on average 40+ inquiries per shift via email, phone and social media. Contributed ideas to improve user experience and helped raise the company’s review rating by 1 point from 4.7 to 4.8 within two months.

Digital Marketing Specialist at Mam Toys

October 1, 2021 - February 28, 2023

Developed and executed growth hacking strategies for social media, growing brand following and engagement. Led influencer marketing campaigns, measured ROI and expanded reach.

Digital Marketing / Marketing Specialist at Avon Cosmetics

February 1, 2023 - Present

Managed digital marketing initiatives, content production, and social media campaigns to support product launches and brand visibility.