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Hi, I’m Garrett McFarland, a versatile IT and digital media professional based in Meridian, Idaho. I blend hands-on technical support with creative content management to help educational institutions and organizations deliver reliable IT service while producing engaging AV and digital assets. From higher-education help desks to production environments, I thrive in collaborative teams, mentoring volunteers and delivering solutions that meet user needs and compliance standards like FERPA.…Hi, I’m Garrett McFarland, a versatile IT and digital media professional based in Meridian, Idaho. I blend hands-on technical support with creative content management to help educational institutions and organizations deliver reliable IT service while producing engaging AV and digital assets. From higher-education help desks to production environments, I thrive in collaborative teams, mentoring volunteers and delivering solutions that meet user needs and compliance standards like FERPA.

Garrett McFarland

Content Producer, Web Designer, Video Editor, +2

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Hi, I’m Garrett McFarland, a versatile IT and digital media professional based in Meridian, Idaho. I blend hands-on technical support with creative content management to help educational institutions and organizations deliver reliable IT service while producing engaging AV and digital assets. From higher-education help desks to production environments, I thrive in collaborative teams, mentoring volunteers and delivering solutions that meet user needs and compliance standards like FERPA.…Hi, I’m Garrett McFarland, a versatile IT and digital media professional based in Meridian, Idaho. I blend hands-on technical support with creative content management to help educational institutions and organizations deliver reliable IT service while producing engaging AV and digital assets. From higher-education help desks to production environments, I thrive in collaborative teams, mentoring volunteers and delivering solutions that meet user needs and compliance standards like FERPA.

Available to hire

Hi, I’m Garrett McFarland, a versatile IT and digital media professional based in Meridian, Idaho. I blend hands-on technical support with creative content management to help educational institutions and organizations deliver reliable IT service while producing engaging AV and digital assets.

From higher-education help desks to production environments, I thrive in collaborative teams, mentoring volunteers and delivering solutions that meet user needs and compliance standards like FERPA.

Skills

HTML5

Experience Level

HTML5

Intermediate

Language

English

Fluent

Work Experience

IT Help Desk Technician at College of Western Idaho

June 1, 2024 - October 1, 2024

Delivered front-line IT support including password resets and account troubleshooting; guided students through technical issues such as cache/cookie clearing and website navigation; ensured compliance with FERPA regulations during identity verification.

Production Associate at Eagle Christian Church

January 1, 2024 - Present

Troubleshoot and resolve A/V issues before and during live events across multiple campuses; train and mentor volunteers, fostering strong relationships and technical confidence; coordinate weekly distribution of A/V packages to multiple sites.

Account Manager at Paylocity

January 1, 2023 - January 1, 2024

Supported clients in resolving payroll system blockers and technical issues; provided customer service via phone, Zoom, and email while adhering to strict 8-hour SLA; collaborated with cross-functional teams to ensure timely resolution of client concerns.

Digital Content Management Specialist at Aquent Studios

January 1, 2019 - January 1, 2023

Built and updated webpages using Adobe Experience Manager (AEM) based on client requirements; managed multiple content management systems (CMS) to ensure accuracy and consistency; conducted audits of hotel websites, improving guest experience through quality scoring and corrections.