Hi, I’m Garrett McFarland, a versatile IT and digital media professional based in Meridian, Idaho. I blend hands-on technical support with creative content management to help educational institutions and organizations deliver reliable IT service while producing engaging AV and digital assets. From higher-education help desks to production environments, I thrive in collaborative teams, mentoring volunteers and delivering solutions that meet user needs and compliance standards like FERPA.

Garrett McFarland

Hi, I’m Garrett McFarland, a versatile IT and digital media professional based in Meridian, Idaho. I blend hands-on technical support with creative content management to help educational institutions and organizations deliver reliable IT service while producing engaging AV and digital assets. From higher-education help desks to production environments, I thrive in collaborative teams, mentoring volunteers and delivering solutions that meet user needs and compliance standards like FERPA.

Available to hire

Hi, I’m Garrett McFarland, a versatile IT and digital media professional based in Meridian, Idaho. I blend hands-on technical support with creative content management to help educational institutions and organizations deliver reliable IT service while producing engaging AV and digital assets.

From higher-education help desks to production environments, I thrive in collaborative teams, mentoring volunteers and delivering solutions that meet user needs and compliance standards like FERPA.

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Skills

Experience Level

Intermediate

Language

English
Fluent

Work Experience

IT Help Desk Technician at College of Western Idaho
June 1, 2024 - October 1, 2024
Delivered front-line IT support including password resets and account troubleshooting; guided students through technical issues such as cache/cookie clearing and website navigation; ensured compliance with FERPA regulations during identity verification.
Production Associate at Eagle Christian Church
January 1, 2024 - Present
Troubleshoot and resolve A/V issues before and during live events across multiple campuses; train and mentor volunteers, fostering strong relationships and technical confidence; coordinate weekly distribution of A/V packages to multiple sites.
Account Manager at Paylocity
January 1, 2023 - January 1, 2024
Supported clients in resolving payroll system blockers and technical issues; provided customer service via phone, Zoom, and email while adhering to strict 8-hour SLA; collaborated with cross-functional teams to ensure timely resolution of client concerns.
Digital Content Management Specialist at Aquent Studios
January 1, 2019 - January 1, 2023
Built and updated webpages using Adobe Experience Manager (AEM) based on client requirements; managed multiple content management systems (CMS) to ensure accuracy and consistency; conducted audits of hotel websites, improving guest experience through quality scoring and corrections.

Education

Associate of Applied Science (AAS) at College of Western Idaho
January 11, 2030 - December 1, 2025

Qualifications

CompTIA Security+
January 11, 2030 - November 1, 2028
IT Specialist: Cybersecurity (Certiport)
May 1, 2024 - January 4, 2026
Cyber Skyline NCL Skills Event
May 1, 2024 - January 4, 2026
Cyber Skyline NCL Skills Event
October 1, 2025 - January 4, 2026

Industry Experience

Education, Media & Entertainment, Professional Services, Software & Internet