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I am a highly analytical pensions and financial services administrator with over 20 years’ experience in regulated financial services and government agencies, currently specialising in the McCloud remedy data remediation. I have a proven track record of navigating regulatory frameworks across the public and private sectors, while managing technical workloads and maintaining high accuracy and service standards. I bring transferable skills across leadership, customer service, problem solving and meticulous attention to detail. I am dedicated to process improvement and delivering exceptional outcomes for both the organisation and end customers. I am passionate about mentoring teams, driving quality, and delivering robust solutions in fast-paced, regulated environments. I enjoy collaborating with stakeholders to design practical improvements and turn complex requirements into clear, actionable outcomes for end users.…I am a highly analytical pensions and financial services administrator with over 20 years’ experience in regulated financial services and government agencies, currently specialising in the McCloud remedy data remediation. I have a proven track record of navigating regulatory frameworks across the public and private sectors, while managing technical workloads and maintaining high accuracy and service standards. I bring transferable skills across leadership, customer service, problem solving and meticulous attention to detail. I am dedicated to process improvement and delivering exceptional outcomes for both the organisation and end customers. I am passionate about mentoring teams, driving quality, and delivering robust solutions in fast-paced, regulated environments. I enjoy collaborating with stakeholders to design practical improvements and turn complex requirements into clear, actionable outcomes for end users.

Gary Williams

Project Manager, QA Engineer, Production Manager, +2

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I am a highly analytical pensions and financial services administrator with over 20 years’ experience in regulated financial services and government agencies, currently specialising in the McCloud remedy data remediation. I have a proven track record of navigating regulatory frameworks across the public and private sectors, while managing technical workloads and maintaining high accuracy and service standards. I bring transferable skills across leadership, customer service, problem solving and meticulous attention to detail. I am dedicated to process improvement and delivering exceptional outcomes for both the organisation and end customers. I am passionate about mentoring teams, driving quality, and delivering robust solutions in fast-paced, regulated environments. I enjoy collaborating with stakeholders to design practical improvements and turn complex requirements into clear, actionable outcomes for end users.…I am a highly analytical pensions and financial services administrator with over 20 years’ experience in regulated financial services and government agencies, currently specialising in the McCloud remedy data remediation. I have a proven track record of navigating regulatory frameworks across the public and private sectors, while managing technical workloads and maintaining high accuracy and service standards. I bring transferable skills across leadership, customer service, problem solving and meticulous attention to detail. I am dedicated to process improvement and delivering exceptional outcomes for both the organisation and end customers. I am passionate about mentoring teams, driving quality, and delivering robust solutions in fast-paced, regulated environments. I enjoy collaborating with stakeholders to design practical improvements and turn complex requirements into clear, actionable outcomes for end users.

Available to hire

I am a highly analytical pensions and financial services administrator with over 20 years’ experience in regulated financial services and government agencies, currently specialising in the McCloud remedy data remediation. I have a proven track record of navigating regulatory frameworks across the public and private sectors, while managing technical workloads and maintaining high accuracy and service standards. I bring transferable skills across leadership, customer service, problem solving and meticulous attention to detail. I am dedicated to process improvement and delivering exceptional outcomes for both the organisation and end customers.

I am passionate about mentoring teams, driving quality, and delivering robust solutions in fast-paced, regulated environments. I enjoy collaborating with stakeholders to design practical improvements and turn complex requirements into clear, actionable outcomes for end users.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Pensions Administrator at NHS Business Services Authority

December 1, 2025 - April 30, 2026

Delivering complex pension options for DB retired members affected by the McCloud Remedy. Independently calculate and process remediable service statements, reconcile historical data, manage a high-volume portfolio of complex cases, and ensure accurate statements while meeting daily performance and accuracy KPIs.

Pensions Administrator at MyCSP

April 1, 2025 - November 30, 2025

Resolving technical pension queries on the Civil Service DB Pension Scheme using Compendia; acting as the point of contact for active, deferred, and retired members; interpreting complex scheme rules to provide clear guidance on retirement options, ensuring compliance with Civil Service Pension Scheme regulations.

Pensions Administrator at Shared Services Connected Limited (SSCL)

January 1, 2023 - December 31, 2025

Assisted in delivering the McCloud pension remedy for Metropolitan Police officers; provided technical guidance on rollback options and retirement benefits; supported large-scale data cleansing of pension spreadsheets.

Audit Compliance Consultant at Black Horse Finance, Lloyds Banking Group, Cardiff

January 1, 2011 - December 31, 2022

Ensured regulatory compliance and quality across a decade, specialising in high-value financial redress; acted as Subject Matter Expert (PPI mis-selling refunds); conducted audits of colleagues; provided training and mentoring; championed continuous improvement and staff engagement.

Complaints Case Handler at Lloyds TSB Bank

January 1, 2011 - December 31, 2011

Resolved retail banking complaints by balancing regulatory requirements with fair customer outcomes.

Data Gatherer at Barclays Bank Plc

January 1, 2010 - December 31, 2011

Data gathering of PPI complaints business file requests forwarded by the Financial Ombudsman Service (FOS) to Barclays’ FOS Response Centre.

Insurance Claims Investigator at Cardiff County Council

January 1, 2010 - December 31, 2010

On-site inspection of accident sites and compiling highway investigation reports for onward transmission to solicitors for decisions on Council liability and reducing backlog of claims.

Head of Private Applicants Unit at Intellectual Property Office (UK Government Agency, Newport)

January 1, 2005 - December 31, 2009

Strategic leadership of a customer-facing unit; overhauled departmental complaints procedures, ensuring fair and timely resolutions for legally unrepresented patent applicant customers; managed training budgets and mentored colleagues through to promotions.

Deputy Director, IP Wales at Intellectual Property Office (IP Wales) (Seconded to Swansea University)

January 1, 2003 - December 31, 2004

Seconded to IP Wales to provide specialist IP advice to Welsh businesses, driving job creation and protection.

Senior/Patent Examiner at Intellectual Property Office (UK Government Agency, Newport)

January 1, 1994 - December 31, 2009

Executed technical search and examination of patent applications, ensuring strict legal compliance across diverse technical sectors.

Audit Compliance Consultant at Black Horse Finance, Lloyds Banking Group

January 1, 2011 - January 1, 2022

Ensured regulatory compliance and quality excellence across high-value financial redress work; acted as SME for PPI mis-selling refunds; conducted audits, provided coaching to colleagues, and led continuous improvement initiatives.

Deputy Director, IP Wales at Intellectual Property Office (UK Government Agency, Newport)

January 1, 2003 - January 1, 2004

Seconded to Swansea University as Deputy Director of IP Wales, providing specialist IP advice to Welsh businesses to drive job creation and protection.