Available to hire
I am a dedicated and adaptable professional with a background in Accountancy and over 5 years of experience in customer service and academic administration. I am skilled in communication, problem-solving, and organizational management.
I have demonstrated ability to work in high-pressure environments, handle diverse client needs, and contribute to academic governance. I am seeking to leverage my expertise in client relations and administrative leadership to support organizational success.
Language
English
Fluent
Work Experience
Academic Commissioner
January 1, 2021 - PresentOversee academic-related processes, ensuring compliance with institutional policies and standards; coordinate with faculty, students, and administration to resolve academic concerns; streamline documentation and reporting to support efficient operations; contributed to policy review and improvement for better student services.
Tutor at Rarejob
March 1, 2019 - January 1, 2021Delivered one-on-one English lessons to children of various ages, focusing on vocabulary, pronunciation, reading, and conversational skills.
Customer Service Representative (CSR) at TaskUs Manila
January 1, 2011 - August 1, 2013Delivered high-quality customer support across multiple communication channels; resolved customer concerns with empathy and efficiency, maintaining high satisfaction scores; collaborated with team members to meet performance targets.
Customer Service Representative (CSR) at Concentrix
April 1, 2010 - November 1, 2010Handled customer inquiries and complaints in a professional manner; developed communication and conflict-resolution skills in a fast-paced BPO environment.
Education
Bachelor of Science in Accountancy at St. Michael’s College
January 11, 2030 - February 5, 2026Caregiving at Pilgrim Christian College
January 11, 2030 - January 1, 2014Qualifications
Certificate of Basics of Finance (Short Course)
January 11, 2030 - January 1, 2025HP Life Online Course
January 11, 2030 - January 1, 2025Social Media Marketing (Short Course)
January 11, 2030 - January 1, 2025Forensic Accounting (Short Course)
January 11, 2030 - January 1, 2025Digital Marketing (Short Course)
January 11, 2030 - January 1, 2025Intensive Bookkeeping and Basic Accounting training
February 1, 2019 - March 1, 2019Industry Experience
Education, Professional Services, Other
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