Gerard OGrady
Customer-focused professional with 15+ years of experience supporting clients in fast-paced, regulated environments.
About
Customer-focused professional with 15+ years of experience supporting clients in fast-paced, regulated environments. I specialise in clear communication, problem-solving, and delivering reliable, high-quality support across digital platforms.
I’ve worked extensively in customer service and customer success roles, handling complex queries via phone and email, managing account issues, billing queries, escalations, and detailed system documentation. I’m highly organised, detail-oriented, and comfortable working to tight deadlines while maintaining a calm, professional approach.
I’m tech-minded and quick to learn new tools and platforms, with hands-on experience using CRM systems, digital workflows, and AI-assisted tools to improve efficiency and accuracy. I’m particularly interested in remote, project-based work involving customer support, AI analysis, content review, and data-driven tasks.
Reliable, adaptable, and easy to work with — I take pride in doing the job properly and delivering real value to clients.
- 23 years' experience
- Joined February 2026
Skills· 3
Languages
- EnglishFluent
Industry experience
- Financial Services
- Healthcare
- Professional Services
- Media & Entertainment
- Education
- Travel & Hospitality
More experts in Wexford, Ireland
Work experience· 10 roles
Proactively addressed customer issues, acted as primary escalation point for complex problems, leveraged data-driven insights to craft tailored strategies, nurtured client relationships, and managed month-end invoicing and journal entries to ensure financial integrity and transparency. Delivered exceptional service and developed training materials to enhance staff performance.
Main point of contact for CSRs on failed payments, new accounts, and maintenance of high-value accounts; collaborated with multiple departments to ensure verification standards and timely processing of high-value payments; gathered KYC/AML information; managed time-sensitive tasks and served as lead analyst on Brexit-related matters; mentored team and resolved inquiries.
Team specialist overseeing high-value money markets and foreign exchange transactions; communicated with clients to address issues; collaborated with traders to allocate funds; supervised on tight deadlines; conducted team training; reconciled discrepancies against ledgers.
Education
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