Gerard Paul Gebaña
I am a Strategic Community and Social Media Manager in the gaming industry, driving audience growth, engagement, and retention through data-backed content strategies and proactive community management across global…
About
I am a Strategic Community and Social Media Manager in the gaming industry, driving audience growth, engagement, and retention through data-backed content strategies and proactive community management across global platforms.
I transform player feedback and sentiment analysis into actionable insights to improve user experience, strengthen brand loyalty, and support revenue growth. With an IT background, I bring technical expertise in platform optimization, analytics, and operational efficiency to scale digital communities.
- 9 years' experience
- Joined September 2025
Skills· 12
Languages
- EnglishFluent
- ThaiBeginner
- TagalogFluent
Industry experience
- Gaming
- Education
- Software & Internet
- Media & Entertainment
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Work experience· 5 roles
Moderated Discord, forums, and social channels to maintain safe and positive communities. Provided technical and gameplay support, resolving player issues via ticketing systems and live chat. Documented bugs, reproduced issues, and submitted detailed reports to development teams. Analyzed player feedback and produced community insight reports to improve retention and satisfaction.
Provided Tier 1–2 IT support for staff, troubleshooting hardware, software, and network issues. Managed school systems, user accounts, and staff training on digital tools and platforms. Maintained LAN/WiFi connectivity and resolved system outages to ensure operational continuity. Led digital communications for social media and produced performance reports for multi-campus campaigns. Captured and edited photos and videos for school events, campaigns, and announcements to support digital marketing and community engagement.
Executed multi-platform campaigns across Facebook, Twitter, and Discord for NFT and tech projects. Coordinated influencers and partnerships to drive engagement and community growth. Delivered market analysis and performance reports for stakeholders and investors.
Education
Certifications and awards
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