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I am a Strategic Community and Social Media Manager in the gaming industry, driving audience growth, engagement, and retention through data-backed content strategies and proactive community management across global platforms. I transform player feedback and sentiment analysis into actionable insights to improve user experience, strengthen brand loyalty, and support revenue growth. With an IT background, I bring technical expertise in platform optimization, analytics, and operational efficiency to scale digital communities.…I am a Strategic Community and Social Media Manager in the gaming industry, driving audience growth, engagement, and retention through data-backed content strategies and proactive community management across global platforms. I transform player feedback and sentiment analysis into actionable insights to improve user experience, strengthen brand loyalty, and support revenue growth. With an IT background, I bring technical expertise in platform optimization, analytics, and operational efficiency to scale digital communities.

Gerard Paul Gebaña

Social Media Manager, Community Manager, Content Creator, +5

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I am a Strategic Community and Social Media Manager in the gaming industry, driving audience growth, engagement, and retention through data-backed content strategies and proactive community management across global platforms. I transform player feedback and sentiment analysis into actionable insights to improve user experience, strengthen brand loyalty, and support revenue growth. With an IT background, I bring technical expertise in platform optimization, analytics, and operational efficiency to scale digital communities.…I am a Strategic Community and Social Media Manager in the gaming industry, driving audience growth, engagement, and retention through data-backed content strategies and proactive community management across global platforms. I transform player feedback and sentiment analysis into actionable insights to improve user experience, strengthen brand loyalty, and support revenue growth. With an IT background, I bring technical expertise in platform optimization, analytics, and operational efficiency to scale digital communities.

Available to hire

I am a Strategic Community and Social Media Manager in the gaming industry, driving audience growth, engagement, and retention through data-backed content strategies and proactive community management across global platforms.

I transform player feedback and sentiment analysis into actionable insights to improve user experience, strengthen brand loyalty, and support revenue growth. With an IT background, I bring technical expertise in platform optimization, analytics, and operational efficiency to scale digital communities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Final Cut Pro X

Intermediate

Language

English

Fluent

Thai

Beginner

Tagalog

Fluent

Work Experience

Player Support Community Manager at Keywords Studios

September 1, 2022 - November 1, 2025

Moderated Discord, forums, and social channels to maintain safe and positive communities. Provided technical and gameplay support, resolving player issues via ticketing systems and live chat. Documented bugs, reproduced issues, and submitted detailed reports to development teams. Analyzed player feedback and produced community insight reports to improve retention and satisfaction.

IT Support & Social Media Manager at Anglo Singapore International School

March 1, 2022 - July 1, 2024

Provided Tier 1–2 IT support for staff, troubleshooting hardware, software, and network issues. Managed school systems, user accounts, and staff training on digital tools and platforms. Maintained LAN/WiFi connectivity and resolved system outages to ensure operational continuity. Led digital communications for social media and produced performance reports for multi-campus campaigns. Captured and edited photos and videos for school events, campaigns, and announcements to support digital marketing and community engagement.

Senior Social Media Manager at DiGiMi Pte Ltd

July 1, 2021 - March 1, 2022

Executed multi-platform campaigns across Facebook, Twitter, and Discord for NFT and tech projects. Coordinated influencers and partnerships to drive engagement and community growth. Delivered market analysis and performance reports for stakeholders and investors.

Community Manager at Gumi Asia Pte Ltd

March 1, 2017 - June 1, 2021

Managed communities for mobile game titles across Facebook, Twitter, Reddit, and Instagram. Planned live events, announcements, and engagement campaigns to increase player retention. Collaborated with producers, designers, and QA teams to align messaging with releases. Provided analytics and KPI reports to leadership.

Game Master (CSR) at Internet Gaming Solutions & Consulting

November 1, 2015 - January 1, 2017

Delivered customer and technical support for online game players. Handled moderation, announcements, and daily operations for multiple titles. Created reports summarizing issues, trends, and player concerns. Spearheaded customer support preparation for Mobile Game Launches.