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I am a highly motivated individual aiming to attain a position in a growth-oriented company where I can use my strong organizational and interpersonal skills to contribute to the company's growth and success. I am seeking a role that will allow me to develop my abilities in customer service, training, assistant management, and administration. Additionally, I would love the opportunity to continue teaching adults English as a Second Language. Throughout my career, I have gained experience in guest relations, administration, training, and event coordination across several reputable companies. I am passionate about delivering excellent customer service and supporting team development in fast-paced environments. My background enables me to engage effectively with VIP guests and new joiners while helping organizations meet their operational goals.…I am a highly motivated individual aiming to attain a position in a growth-oriented company where I can use my strong organizational and interpersonal skills to contribute to the company's growth and success. I am seeking a role that will allow me to develop my abilities in customer service, training, assistant management, and administration. Additionally, I would love the opportunity to continue teaching adults English as a Second Language. Throughout my career, I have gained experience in guest relations, administration, training, and event coordination across several reputable companies. I am passionate about delivering excellent customer service and supporting team development in fast-paced environments. My background enables me to engage effectively with VIP guests and new joiners while helping organizations meet their operational goals.

Gihan Al Hawary

Writer

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I am a highly motivated individual aiming to attain a position in a growth-oriented company where I can use my strong organizational and interpersonal skills to contribute to the company's growth and success. I am seeking a role that will allow me to develop my abilities in customer service, training, assistant management, and administration. Additionally, I would love the opportunity to continue teaching adults English as a Second Language. Throughout my career, I have gained experience in guest relations, administration, training, and event coordination across several reputable companies. I am passionate about delivering excellent customer service and supporting team development in fast-paced environments. My background enables me to engage effectively with VIP guests and new joiners while helping organizations meet their operational goals.…I am a highly motivated individual aiming to attain a position in a growth-oriented company where I can use my strong organizational and interpersonal skills to contribute to the company's growth and success. I am seeking a role that will allow me to develop my abilities in customer service, training, assistant management, and administration. Additionally, I would love the opportunity to continue teaching adults English as a Second Language. Throughout my career, I have gained experience in guest relations, administration, training, and event coordination across several reputable companies. I am passionate about delivering excellent customer service and supporting team development in fast-paced environments. My background enables me to engage effectively with VIP guests and new joiners while helping organizations meet their operational goals.

Available to hire

Dubai, United Arab Emirates

Language

Arabic

Intermediate

English

Fluent

Work Experience

Customer Service Representative at Vodafone UK

July 1, 2016 - September 2, 2025

Managed accounts including billing, sales, and technical support. Provided floor support aiding new joiners and acted as a team leader delegate.

English Language Instructor/Soft Skills Trainer at Direct English Cairo, Egypt

November 1, 2016 - September 2, 2025

Developed and delivered engaging training programs covering product knowledge and soft skills such as communication, leadership, problem-solving, time management, and emotional intelligence. Conducted workshops, seminars, and one-on-one coaching sessions.

Guest Ambassador / Admin at Future Group Egypt

August 1, 2018 - September 2, 2025

Organized events such as marriage proposals and birthdays. Provided cashier support using Viva Ticket BOS system. Guided VIP and VVIP guests throughout the premises. Trained new joiners on product knowledge, soft skills, and crowd control. Delivered front office training and prepared staff materials for evaluations.

Learning And Development Specialist at Nakheel Properties - The View

April 1, 2024 - September 2, 2025

Organised events (marriage proposals, birthdays), handled cashier support with Viva Ticket BOS system, guided VIP and VVIP guests, trained new joiners on product knowledge, soft skills, crowd control, and front office tasks. Prepared staff material for weekly/monthly evaluations, assisted in training preparation, provided performance evaluations for instructors, and helped organize special events and fundraisers. Also involved in recruitment processes including job posting, resume screening, and interview scheduling.

Guest Relations Executive at Dubai Holding - The View

August 1, 2024 - September 2, 2025

Performed administration tasks such as handling information emails, chats, complaints, reschedules, and refunds. Organized events, provided cashier support using Viva Ticket BOS system, guided VIP and VVIP guests, and trained new joiners on product knowledge, soft skills, and crowd control.

Guest Relations Executive at Seddiqi Holding

September 1, 2024 - Present

Handled special guest requests ensuring satisfaction, liaised between guests and internal departments, maintained accurate records of guest interactions and feedback, prepared service quality reports, tracked trends to improve service, and ensured compliance with hospitality standards.

Customer Service Representative at Vodafone UK

July 1, 2016 - September 2, 2025

Managed accounts including billing, sales, and technical support; provided floor support aiding new joiners and operated as a team leader delegate.

English Language Instructor / Soft Skills Trainer at Direct English Cairo, Egypt

November 1, 2016 - September 2, 2025

Taught English as a second language to adults, developed and delivered engaging training programs on communication, leadership, problem-solving, time management, and emotional intelligence. Created training materials including presentations and manuals; conducted workshops, seminars, and one-on-one coaching sessions.

Guest Ambassador / Administrative Assistant at Future Group Egypt

August 1, 2018 - September 2, 2025

Organized events including marriage proposals and birthdays, provided cashier support using Viva Ticket BOS system, guided VIP and VVIP guests throughout premises, and trained new joiners on product knowledge, soft skills, crowd control, and front office operations.

Learning And Development Specialist at Nakheel Properties - The View

April 1, 2024 - September 2, 2025

Organized special events and fundraisers, actively participated in recruitment including job posting and screening resumes, organized interview schedules, prepared staff material for evaluations, delivered performance evaluations for training instructors, and provided training preparation and support.

Guest Relations Executive at Dubai Holding - The View

August 1, 2024 - September 2, 2025

Handled administration work such as managing info emails, chat, complaints, rescheduling, and refunds, organized events (marriage proposals and birthdays), provided cashier support with Viva Ticket BOS system, guided VIP and VVIP guests, and trained new joiners on product knowledge, soft skills, and crowd control.

Guest Relations Executive at Seddiqi Holding

September 1, 2024 - Present

Handled special guest requests and ensured guest satisfaction; liaised between guests and internal departments; maintained accurate records of guest interactions and feedback; prepared reports on guest satisfaction and service issues; tracked trends to improve service quality; ensured compliance with hospitality and institutional standards.

Education

Bachelor of Arts - BA, English Language and Literature at Women's College Ain Shams

January 11, 2030 - April 1, 2013

Bachelor of Arts - BA, English Language and Literature at Women's College Ain Shams

January 11, 2030 - April 1, 2013