Available to hire
Hi, I’m Giulia Servalli. I’m a hospitality professional with hands-on experience in front office, reservations, and guest services across Swiss hotels. I thrive in fast-paced environments, love helping guests create memorable experiences, and actively contribute to branding and online content to showcase a property’s story. I’m currently expanding my education in hotel management and business administration to blend high-quality service with strategic operations.
I’m comfortable working with teams and guests alike, enjoy upselling and optimizing guest journeys, and I’m passionate about using social media and content creation to support brand presence and guest engagement. I’m excited to continue growing in hospitality operations and guest relations across Europe.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Advanced
German
Advanced
German
Advanced
Spanish; Castilian
Intermediate
Work Experience
Front Office / Guest Services at Hotel Monopol, Lucerne
March 1, 2026 - PresentFront Office responsibilities including check-in/out, guest communication, and reservations support.
Front Office at Park Hotel Delta
March 1, 2026 - PresentFront desk responsibilities including guest check-in/out, reservations, guest services, and coordination with other hotel departments.
Receptionist at Hotel Monopol, Lucerne
May 1, 2025 - August 31, 2025Front desk receptionist responsibilities; guest check-in/out, inquiries, and guest services.
Receptionist at Hotel Monopol, Lucerne, Switzerland
May 1, 2025 - August 31, 2025Greeted guests, managed front desk inquiries, and supported daily hotel operations with a focus on guest satisfaction.
Receptionist at Hotel Monopol
May 1, 2025 - August 1, 2025Front desk responsibilities including guest check-in/out, information provision, concierge tasks, and overall guest support.
Brand Ambassador at SunIce Festival
May 1, 2024 - August 31, 2024Brand ambassador and marketing support, online content creation, and guest engagement during the festival season.
Front Office / Guest Reception at Park Hotel Delta, Ascona, Switzerland
May 1, 2024 - PresentFront Office operations and guest reception, handling reservations for individuals and groups; contributed to social media content and guest experience improvements.
Reservation Agent at Hotel Monopol, Lucerne
October 1, 2023 - July 31, 2024Handled guest reservations, answered inquiries, supported front desk operations.
Reservation Agent at Hotel Monopol, Lucerne, Switzerland
October 1, 2023 - July 1, 2024Handled guest reservations, check-in/check-out, and front-desk coordination to ensure a high level of guest service. Assisted guests with requests and ensured smooth operations at the front desk.
Reservation Agent at Hotel Monopol
October 1, 2023 - July 1, 2024Handled reservations, guest inquiries, and front desk coordination.
Stage Cucina (Kitchen) at Hotel Waldhuus, Davos, Switzerland
April 1, 2022 - July 1, 2022Kitchen internship supporting culinary team and kitchen operations.
Stage Cucina at Hotel Waldhuus, Davos
April 1, 2022 - July 1, 2022Assisted kitchen staff with food preparation, plating, and kitchen hygiene.
Kitchen Intern at Hotel Waldhuus, Davos, Switzerland
April 1, 2022 - July 1, 2022Assisted kitchen staff with food preparation, mise-en-place, and hygiene standards in line with hotel policies.
Kitchen Intern at Hotel Schwyzerhof
April 1, 2022 - July 1, 2022Supported kitchen operations, food preparation, and stock management. Maintained cleanliness and hygiene standards; assisted chefs during service and collaborated with the front-of-house team to ensure smooth guest experiences.
Front Office Praktikum at Hotel Waldhuus
December 1, 2021 - April 30, 2022Gained frontline hospitality exposure; guest relations, check-ins, reservations, and team coordination across Swiss locations.
Front Office Intern at Castel Grande, Bellinzona, Switzerland
December 1, 2021 - April 1, 2022Front desk support, guest check-in/check-out, and coordination with other departments to ensure seamless guest experiences.
Front Office Intern at Castelgrande Hotel
December 1, 2021 - April 1, 2022Assisted front desk with guest inquiries, check-ins/outs, reservation updates, and general front office tasks in a fast-paced hotel environment.
Waitress at Hotel Waldhuus
December 1, 2021 - April 1, 2022Greeted guests, took orders, served meals, and supported dining room operations. Ensured high service standards and coordinated with kitchen staff to enhance guest satisfaction.
Front Office Intern at Hotel Schwyzerhof
December 1, 2021 - April 1, 2022Front desk internship assisting reception, guest check-in/out, and daily front-office operations.
Stage Servizio (Waitstaff) at Hotel Schweizerhof, Zürich, Switzerland
July 1, 2021 - September 1, 2021Hospitality service internship focusing on guest service and dining operations.
Stage Service at Ristorante degli Angioli, Ascona
July 1, 2021 - September 30, 2021Provided dining room service and guest support during service periods; assisted with general hospitality tasks and contributed to smooth restaurant operations.
Stage Servizio at Ristorante degli Angioli, Ascona
July 1, 2021 - September 30, 2021Assisted service in dining room; set tables, served meals, and ensured guest satisfaction.
Service Praktikum at Ristorante degli Angiol i
July 1, 2021 - September 30, 2021Restaurant service internship; supported hosts, took orders, and helped with guest experience.
Waitress Intern at Ristorante degli Angioli, Ascona, Switzerland
July 1, 2021 - September 1, 2021Table service, taking orders, and delivering high-quality guest experiences in a fast-paced setting.
Internship Waitress at Ristorante degli Angioli
July 1, 2021 - September 1, 2021Waitress; provided dining room service and guest assistance.
Front Office at Hotel Monopol, Lucerne
March 1, 2020 - July 1, 2020Front desk duties: check-in/check-out, guest services, and reservations.
Front Office / Guest Reception at Hotel Schweizerhof, Zürich, Switzerland
February 1, 2020 - July 1, 2020Front desk support, check-in/check-out, and guest services during a rotation.
Stage Service at Hotel Schweizerhof, Zürich
February 1, 2020 - July 31, 2020Assisted restaurant and hotel staff, supported guest service and maintained high standards of service.
Stage Servizio at Hotel Waldhuus Davos
February 1, 2020 - July 1, 2020Service internship supporting restaurant operations in Davos.
Service Praktikum at Hotel Schweizerhof
February 1, 2020 - July 31, 2020Assisted guests, supported front desk operations, and contributed to daily hotel services.
Waitress Intern at Hotel Schweizerhof, Zurich, Switzerland
February 1, 2020 - July 1, 2020Food service, guest interaction, and POS handling in a luxury hotel environment.
Waitress Internship at Hotel Schwyzerhof
February 1, 2020 - February 1, 2020Gained experience in guest service, order taking, and teamwork in a hotel dining setting during a focused internship.
Internship Waitress at Hotel Schwyzerhof
February 1, 2020 - July 1, 2020Waitress; supported restaurant service and guest relations.
Stage Servizio at Ristorante gli Angioli, Ascona, Switzerland
September 1, 2019 - January 1, 2020Service internship in a restaurant environment.
Education
Hotel Management Diploma at Hotel Management School, Bellinzona, Switzerland
January 1, 2020 - January 1, 2023Commercial Studies at Commercial School, Locarno, Switzerland
January 1, 2016 - January 1, 2019Bachelor of Science in Business Administration at Lucerne University of Applied Sciences and Arts, Lucerne, Switzerland
January 1, 2025 - January 1, 2027Bachelor of Science in Business Administration at Luzern University
January 1, 2025 - January 1, 2027Hotel Management at Hotel Management School, Bellinzona
January 1, 2020 - January 1, 2023Commercial Studies at Commercial School, Locarno
January 1, 2016 - January 1, 2019Bachelor of Science in Business Administration (abgebrochen) at University of Luzern
January 1, 2025 - January 1, 2026English Language Course at ISLC, Toronto
January 1, 2025 - April 1, 2025Diploma in Hotel Management at Hotel Management School, Bellinzona
January 1, 2020 - January 1, 2023Commercial School Diploma at Commercial School, Locarno
January 1, 2016 - January 1, 2019English Language Course at ISLC, Toronto
January 1, 2025 - April 1, 2025Bachelor of Science in Business Administration at Lucerne
January 1, 2025 - January 1, 2026Spanish Language Course at Enforex School, Valencia
January 1, 2024 - March 1, 2024English Language Course at ISLC, Toronto
January 1, 2025 - June 11, 2026Bachelor of Science in Business Administration at University in Lucerne
January 1, 2025 - January 1, 2026Hotel Management at Hotel Management School, Bellinzona, Switzerland
January 1, 2020 - January 1, 2023Commercial School at Commercial School, Locarno, Switzerland
January 1, 2016 - January 1, 2019English Language Course at ISLC, Toronto
January 1, 2025 - April 1, 2025Bachelor of Science in Business Administration at Lugano, Lugano, Switzerland
January 1, 2025 - January 1, 2026Qualifications
English Language Course
January 1, 2025 - June 11, 2026Bachelor of Science in Business Administration
January 1, 2025 - January 1, 2026English Language Course
January 1, 2025 - April 1, 2025Industry Experience
Travel & Hospitality, Professional Services, Education, Other, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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