Giulia Servalli

Language

Italian
Fluent
English
Advanced
German
Advanced
German
Advanced
Spanish; Castilian
Intermediate

Work Experience

Front Office Intern at Hotel Schwyzerhof
December 1, 2021 - April 1, 2022
Front desk internship assisting reception, guest check-in/out, and daily front-office operations.
Internship Waitress at Ristorante degli Angioli
July 1, 2021 - September 1, 2021
Waitress; provided dining room service and guest assistance.
Internship Waitress at Hotel Schwyzerhof
February 1, 2020 - July 1, 2020
Waitress; supported restaurant service and guest relations.
Reservation Agent at Hotel Monopol
October 1, 2023 - July 1, 2024
Handled reservations, guest inquiries, and front desk coordination.
Kitchen Intern at Hotel Schwyzerhof
April 1, 2022 - July 1, 2022
Supported kitchen operations, food preparation, and stock management. Maintained cleanliness and hygiene standards; assisted chefs during service and collaborated with the front-of-house team to ensure smooth guest experiences.
Waitress at Hotel Waldhuus
December 1, 2021 - April 1, 2022
Greeted guests, took orders, served meals, and supported dining room operations. Ensured high service standards and coordinated with kitchen staff to enhance guest satisfaction.
Front Office Intern at Castelgrande Hotel
December 1, 2021 - April 1, 2022
Assisted front desk with guest inquiries, check-ins/outs, reservation updates, and general front office tasks in a fast-paced hotel environment.
Waitress Internship at Hotel Schwyzerhof
February 1, 2020 - February 1, 2020
Gained experience in guest service, order taking, and teamwork in a hotel dining setting during a focused internship.
Receptionist at Hotel Monopol
May 1, 2025 - August 1, 2025
Front desk responsibilities including guest check-in/out, information provision, concierge tasks, and overall guest support.
Reservation Agent at Hotel Monopol, Lucerne, Switzerland
October 1, 2023 - July 1, 2024
Handled guest reservations, check-in/check-out, and front-desk coordination to ensure a high level of guest service. Assisted guests with requests and ensured smooth operations at the front desk.
Receptionist at Hotel Monopol, Lucerne, Switzerland
May 1, 2025 - August 31, 2025
Greeted guests, managed front desk inquiries, and supported daily hotel operations with a focus on guest satisfaction.
Kitchen Intern at Hotel Waldhuus, Davos, Switzerland
April 1, 2022 - July 1, 2022
Assisted kitchen staff with food preparation, mise-en-place, and hygiene standards in line with hotel policies.
Front Office Intern at Castel Grande, Bellinzona, Switzerland
December 1, 2021 - April 1, 2022
Front desk support, guest check-in/check-out, and coordination with other departments to ensure seamless guest experiences.
Waitress Intern at Ristorante degli Angioli, Ascona, Switzerland
July 1, 2021 - September 1, 2021
Table service, taking orders, and delivering high-quality guest experiences in a fast-paced setting.
Waitress Intern at Hotel Schweizerhof, Zurich, Switzerland
February 1, 2020 - July 1, 2020
Food service, guest interaction, and POS handling in a luxury hotel environment.

Education

Hotel Management Diploma at Hotel Management School, Bellinzona, Switzerland
January 1, 2020 - January 1, 2023
Commercial Studies at Commercial School, Locarno, Switzerland
January 1, 2016 - January 1, 2019
Bachelor of Science in Business Administration at Lucerne University of Applied Sciences and Arts, Lucerne, Switzerland
January 1, 2025 - January 1, 2027
Bachelor of Science in Business Administration at Luzern University
January 1, 2025 - January 1, 2027
Hotel Management at Hotel Management School, Bellinzona
January 1, 2020 - January 1, 2023
Commercial Studies at Commercial School, Locarno
January 1, 2016 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Education, Other