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I'm Gladys Mugure Wanjiru, a results-driven professional with experience spanning travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel in handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, collaborate with diverse teams, and adapt to varied cultures, consistently meeting deadlines and driving successful outcomes.…I'm Gladys Mugure Wanjiru, a results-driven professional with experience spanning travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel in handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, collaborate with diverse teams, and adapt to varied cultures, consistently meeting deadlines and driving successful outcomes.

Gladys Mugure Wanjiru

Content Creator, Digital Marketer, Videographer, +2

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I'm Gladys Mugure Wanjiru, a results-driven professional with experience spanning travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel in handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, collaborate with diverse teams, and adapt to varied cultures, consistently meeting deadlines and driving successful outcomes.…I'm Gladys Mugure Wanjiru, a results-driven professional with experience spanning travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel in handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, collaborate with diverse teams, and adapt to varied cultures, consistently meeting deadlines and driving successful outcomes.

Available to hire

I’m Gladys Mugure Wanjiru, a results-driven professional with experience spanning travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel in handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail.

I thrive in fast-paced environments, collaborate with diverse teams, and adapt to varied cultures, consistently meeting deadlines and driving successful outcomes.

Skills

Copywriting

Microsoft Office

Experience Level

Copywriting

Expert

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Travel Consultant / Sales Agent at SAPTICKETS

February 1, 2025 - March 1, 2026

Planned and booked domestic and international travel for clients; handled high-volume calls and converted inquiries into sales. Used Sabre GDS to search, compare, and book flights; advised on routes, fares, visa requirements, and travel policies. Managed ticketing including cancellations and fare adjustments; resolved customer concerns with professionalism and maintained high service standards.

Research Assistant at Pan Africa Center of Strategic Management

November 1, 2024 - February 1, 2025

Contributed to a youth agribusiness project focusing on data collection and analysis. Designed surveys, conducted interviews with youth-led agribusinesses in Kirinyaga County, and gathered data on demographics, growth, challenges, funding, and training needs. Compiled reports to inform programs for stakeholders.

Digital Marketing Associate at Nusberry Consultants

May 1, 2024 - July 1, 2024

Managed company and client social media profiles, created content for social platforms, blogs, and websites. Edited training manuals and project materials, coordinated multiple projects, and applied SEO best practices to improve visibility and search rankings.

Digital Marketing Associate at Farmer’s Choice Kenya

August 1, 2023 - September 1, 2023

Conducted market activations across estates, engaging vendors and eateries to ensure price compliance and brand visibility. Secured activations with six new restaurants, educated customers through on-ground promotions and sampling, and monitored digital trends to inform content strategy.

Digital Marketing Executive at Unique Shades

March 1, 2022 - August 1, 2022

Managed supplier and stakeholder relationships to ensure quality service delivery. Prepared campaign budgets and forecasts, exercised cost management, and supported digital campaigns that boosted brand awareness and customer engagement.

Videographer (Project-Based) at Axe Solution

November 1, 2021 - December 1, 2021

Captured and delivered high-quality video footage within project timelines; performed post-production edits to meet client expectations.

Communication Intern at ForumCv

March 1, 2019 - June 1, 2019

Developed and executed social media content plans to increase engagement; supported coordination of community events and forums; collected and edited impact stories for donors and stakeholders; contributed to broader communication and outreach activities.

Communication Volunteer at Lapid Leaders Africa

January 1, 2018 - June 1, 2018

Supported communication and marketing initiatives including social media and PR; organized events and school outreach programs; assisted in mentor and partner onboarding for training initiatives.

Editor at Genmiles

June 1, 2020 - September 1, 2024

Created editorial policies and content strategies; researched topics of reader interest; wrote and edited articles and blog content; proofread and published content on the company website.