Hi, I’m Glenn Wallace, a Mandurah-based customer systems and support specialist with a deep background in troubleshooting complex telecom, internet, and IT systems for high-volume clients. I pride myself on quick diagnosis, clear communication, and a strong focus on privacy and compliance. I’ve delivered 20+ consecutive 5-star customer satisfaction results and helped safeguard revenue by resolving complex issues, upgrading services, and sharing knowledge with peers. My career at Telstra and in volunteer broadcasting demonstrates a persistent passion for customer success, process improvement, and cross-team collaboration. I’ve mentored staff, audited compliance processes, and led initiatives that improved service quality and reduced resolution times while maintaining security and privacy standards.…Hi, I’m Glenn Wallace, a Mandurah-based customer systems and support specialist with a deep background in troubleshooting complex telecom, internet, and IT systems for high-volume clients. I pride myself on quick diagnosis, clear communication, and a strong focus on privacy and compliance. I’ve delivered 20+ consecutive 5-star customer satisfaction results and helped safeguard revenue by resolving complex issues, upgrading services, and sharing knowledge with peers. My career at Telstra and in volunteer broadcasting demonstrates a persistent passion for customer success, process improvement, and cross-team collaboration. I’ve mentored staff, audited compliance processes, and led initiatives that improved service quality and reduced resolution times while maintaining security and privacy standards.WWWW…