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I am a result-driven and detail-oriented professional with expertise in Data Analytics, Customer Service, and Virtual Assistance. I am proficient in various productivity tools like Microsoft Office and Google Suite, and I have experience with project management and communication software. I am certified in AI Career Essentials and Virtual Assistant Certification. I enjoy helping teams improve efficiency and productivity by automating tasks and creating detailed reports. I pride myself on delivering excellent customer service and supporting remote teams effectively.…I am a result-driven and detail-oriented professional with expertise in Data Analytics, Customer Service, and Virtual Assistance. I am proficient in various productivity tools like Microsoft Office and Google Suite, and I have experience with project management and communication software. I am certified in AI Career Essentials and Virtual Assistant Certification. I enjoy helping teams improve efficiency and productivity by automating tasks and creating detailed reports. I pride myself on delivering excellent customer service and supporting remote teams effectively.

Ifiok Godfrey Akpan

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I am a result-driven and detail-oriented professional with expertise in Data Analytics, Customer Service, and Virtual Assistance. I am proficient in various productivity tools like Microsoft Office and Google Suite, and I have experience with project management and communication software. I am certified in AI Career Essentials and Virtual Assistant Certification. I enjoy helping teams improve efficiency and productivity by automating tasks and creating detailed reports. I pride myself on delivering excellent customer service and supporting remote teams effectively.…I am a result-driven and detail-oriented professional with expertise in Data Analytics, Customer Service, and Virtual Assistance. I am proficient in various productivity tools like Microsoft Office and Google Suite, and I have experience with project management and communication software. I am certified in AI Career Essentials and Virtual Assistant Certification. I enjoy helping teams improve efficiency and productivity by automating tasks and creating detailed reports. I pride myself on delivering excellent customer service and supporting remote teams effectively.

Available to hire

I am a result-driven and detail-oriented professional with expertise in Data Analytics, Customer Service, and Virtual Assistance. I am proficient in various productivity tools like Microsoft Office and Google Suite, and I have experience with project management and communication software. I am certified in AI Career Essentials and Virtual Assistant Certification.

I enjoy helping teams improve efficiency and productivity by automating tasks and creating detailed reports. I pride myself on delivering excellent customer service and supporting remote teams effectively.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Support Specialist at Demeltab

January 1, 2023 - December 31, 2023

Provided exceptional support to customers via phone, email, and chat, resolving technical issues and addressing product-related inquiries. Utilized CRM software to manage customer interactions and collaborated with sales and product teams to ensure seamless customer experiences. Achievements include a 95% customer satisfaction rating, 90% first-contact resolution rate, and identifying and resolving a critical software bug, reducing customer complaints by 25%.

Virtual Assistant at GoCash Fintech, Nigeria

January 1, 2022 - December 31, 2023

Improved efficiency by automating tasks, resulting in a 30% reduction in processing time for financial reports. Developed and maintained complex spreadsheets, increasing data analysis productivity by 25%. Migrated financial data to a cloud-based platform, reducing data errors by 20%. Provided exceptional support to remote teams, achieving a 90% satisfaction rate. Developed and maintained accurate financial reports, aiding in a 12% increase in informed business decisions.