Available to hire
I’m William West, a QA Engineer with 20+ years of experience driving quality across web, mobile, and back-end systems. I’m experienced in test automation frameworks, API testing, CI/CD integration, and cross-functional Agile collaboration.
I am passionate about streamlining QA processes through innovation, automation, and continuous improvement. I balance manual and automated testing to ensure release stability, performance, and a great user experience.
Skills
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Language
English
Fluent
Work Experience
Senior QA Analyst / QA Engineer at Riot Games, Inc.
February 1, 2021 - March 1, 2024Back-end testing and test creation via Postman and Newman for REST API calls. Front-end test creation, expansion, and maintenance of test suites in Mabl. Database testing via Riak, Solr, DocumentDB, and Elasticsearch. Participated in cross-disciplinary discussions and engineering planning, and produced tools and metrics reports for stakeholders.
Backend QA Engineer at Nordstrom Rack / Haute Look, Inc.
February 1, 2018 - June 1, 2020Tested local environment builds using Vagrant and shell via imported builds from GitHub. Organized testing with requirements gathering and planning to maximize test coverage and efficiency. Frequent knowledge transfers for cross-disciplinary and pair-testing to maintain team preparation and focus. Automation using Postman and JMeter for executing scripts with various dependencies on tests and data.
Mobile QA Engineer at Xevo, Inc.
September 1, 2017 - December 1, 2017Manual testing of mobile applications on iOS and Android platforms throughout development and sprint cycles. Managed devices and maintained testing tools, including retrieving device logs for specific functional testing. Performed device smoke-tests including Bluetooth pairing, remote engineering function, and data retrieval. Updated internal documentation on Confluence and Google Drive.
QA Engineer / Developer at RG Marketing
April 1, 2016 - July 1, 2017Created new test suites in Selenium WebDriver with PHP. Performed testing for internal databases and tested on mobile devices (iOS, Android, Windows, macOS). Managed workflow in JIRA and updated documentation in Confluence. Coordinated necessary tasks including AB testing research and integration, legal requirements, and internal tools.
User Acceptance Tester at Kaiser Permanente
October 1, 2015 - January 1, 2016Coordinated IVR tests for major defects and irregularities across teams. Formulated and refined training documentation including IVR flow charts and graphs. Demonstrated teamwork with two near-shore QA teams for workload distribution and knowledge transfer.
Quality Assurance Mobile Engineer at DirecTV / AT&T
November 1, 2014 - October 1, 2015Delivered timely test procedure results for mobile video streaming native application and set-top box software. Demonstrated knowledge of core operations of tree codebase for all current mobile and PC platforms. Maintained three to four concurrent networks through a variety of interrupt tests. Attended weekly meetings on testing methodologies and software updates.
Education
Bachelor of Arts – Creative Writing at University of Southern California
January 11, 2030 - January 1, 2011Qualifications
ISTQB Certified Tester (CTFL)
January 11, 2030 - January 6, 2026Udemy: Selenium with Java (Advanced)
January 11, 2030 - January 6, 2026Codeademy Coursework (C#, Java, JavaScript, HTML, Ruby, Python, CSS, Node.js)
January 11, 2030 - January 6, 2026Industry Experience
Gaming, Software & Internet, Media & Entertainment, Professional Services
Skills
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