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I’m Pragya Gouti, a UX researcher and designer based in Ottawa. I plan and run interviews, usability tests, and surveys, then turn the results into clear personas, journey maps, and high-fidelity Figma designs with tidy handoffs for developers. Recent work includes City of Ottawa youth recreation, City of Kingston municipal services, and a faculty portal for St. Lawrence College. I focus on accessibility from the start using WCAG and AODA, and I share plain-language readouts so teams can make fast, confident decisions. What sets me apart is calm, evidence-based delivery on tight timelines and clean, organized files that keep everyone aligned. Open to remote work and quick sprints.…I’m Pragya Gouti, a UX researcher and designer based in Ottawa. I plan and run interviews, usability tests, and surveys, then turn the results into clear personas, journey maps, and high-fidelity Figma designs with tidy handoffs for developers. Recent work includes City of Ottawa youth recreation, City of Kingston municipal services, and a faculty portal for St. Lawrence College. I focus on accessibility from the start using WCAG and AODA, and I share plain-language readouts so teams can make fast, confident decisions. What sets me apart is calm, evidence-based delivery on tight timelines and clean, organized files that keep everyone aligned. Open to remote work and quick sprints.

PRAGYA GOUTI

UX Designer, UI Designer, Product Designer, +2

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I’m Pragya Gouti, a UX researcher and designer based in Ottawa. I plan and run interviews, usability tests, and surveys, then turn the results into clear personas, journey maps, and high-fidelity Figma designs with tidy handoffs for developers. Recent work includes City of Ottawa youth recreation, City of Kingston municipal services, and a faculty portal for St. Lawrence College. I focus on accessibility from the start using WCAG and AODA, and I share plain-language readouts so teams can make fast, confident decisions. What sets me apart is calm, evidence-based delivery on tight timelines and clean, organized files that keep everyone aligned. Open to remote work and quick sprints.…I’m Pragya Gouti, a UX researcher and designer based in Ottawa. I plan and run interviews, usability tests, and surveys, then turn the results into clear personas, journey maps, and high-fidelity Figma designs with tidy handoffs for developers. Recent work includes City of Ottawa youth recreation, City of Kingston municipal services, and a faculty portal for St. Lawrence College. I focus on accessibility from the start using WCAG and AODA, and I share plain-language readouts so teams can make fast, confident decisions. What sets me apart is calm, evidence-based delivery on tight timelines and clean, organized files that keep everyone aligned. Open to remote work and quick sprints.

Available to hire

I’m Pragya Gouti, a UX researcher and designer based in Ottawa. I plan and run interviews, usability tests, and surveys, then turn the results into clear personas, journey maps, and high-fidelity Figma designs with tidy handoffs for developers. Recent work includes City of Ottawa youth recreation, City of Kingston municipal services, and a faculty portal for St. Lawrence College. I focus on accessibility from the start using WCAG and AODA, and I share plain-language readouts so teams can make fast, confident decisions. What sets me apart is calm, evidence-based delivery on tight timelines and clean, organized files that keep everyone aligned. Open to remote work and quick sprints.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

UX Researcher and Designer at City of Ottawa – City Studio Ottawa, Human-Centred Design Lab

April 30, 2025 - April 30, 2025

Led research design, built screeners and guides, conducted expert and staff interviews, youth co-design session and survey; translated findings into personas, segments and end-to-end journeys; developed an interaction model and a simple prototype; captured acceptance points to support delivery; produced plain-language readouts and aligned partners on priorities, timelines and simple success checks.

UX Researcher and Strategist at City of Kingston

May 31, 2024 - May 31, 2024

Led discovery for municipal budgeting newcomers using interviews, focus groups and a targeted survey to surface trust and onboarding barriers; mapped current state journeys and a pain-point inventory; prioritized opportunities with stakeholders; delivered phased recommendations with simple measures and concise status/risk notes; produced summaries guiding design and content teams.

UX/UI Designer at St. Lawrence College

April 30, 2024 - April 30, 2024

Planned a multi-method evaluation of a faculty portal using heuristics, think-aloud sessions, click maps and task-based tests; measured usability, task success, time on task and error rate; translated evidence into journey insights and information architecture updates; delivered a validated high-fidelity Figma prototype with usage notes and acceptance criteria; presented findings to stakeholders.

Graphic Designer at Group BayPort – CP Signs

August 31, 2023 - August 31, 2023

Produced print and digital assets to brand and accessibility standards for contrast and readable type; built simple templates and maintained clean file hygiene to improve speed and consistency.