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I am a motivated professional who values customer satisfaction and quality experiences. I have extensive communication experience and a background in service, training, and CAD drafting, delivering accurate results and reliable collaboration.…

David Gross

Graphic Designer, Project Manager, Content Creator

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I am a motivated professional who values customer satisfaction and quality experiences. I have extensive communication experience and a background in service, training, and CAD drafting, delivering accurate results and reliable collaboration.…

Available to hire

I am a motivated professional who values customer satisfaction and quality experiences. I have extensive communication experience and a background in service, training, and CAD drafting, delivering accurate results and reliable collaboration.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service, Courtesy Window at Arby's

February 1, 2025 - February 1, 2025

Handled customer interactions via headset; addressed escalations; navigated multiple systems and ensured accurate orders in a fast-paced setting; demonstrated multitasking.

Product Purchasing, Trainer at Cheney Dynos

September 1, 2024 - September 1, 2024

Managed online product purchasing; Word/Excel tasks; interoffice and vendor communication; trained new employees to follow safety guidelines; data entry to ensure accuracy of equipment and parts ordered.

Engagement Specialist at Startek

April 1, 2024 - November 27, 2025

Work from home call center handling customer escalations; used Citrix Workspace while navigating multiple screens; ensured order accuracy in a fast-paced, multitasking environment.

Tutoring at ODRC, London, OH

January 1, 2017 - January 1, 2017

Provided constructive feedback to students using positive reinforcement to encourage motivation and build confidence.

CAD Technician at Brandstetter Carroll, Inc

January 1, 2003 - January 1, 2003

Operated computer-aided drafting (CAD) equipment to produce designs and drawings; showed dimensions, materials, and other information necessary to make detailed drawings clear and complete.

Product Estimator / Customer Service at Crane Fiat Sanymetal

January 1, 1999 - January 1, 1999

Developed and maintained customer loyalty; used Microsoft Excel to create cost estimates; entered bid data and followed up via telephone and email in a fast-paced call center environment.