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I am a motivated professional who values customer satisfaction and quality experiences. I have extensive communication experience and a background in service, training, and CAD drafting, delivering accurate results and reliable collaboration.…

David Gross

Graphic Designer, Project Manager, Content Creator

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I am a motivated professional who values customer satisfaction and quality experiences. I have extensive communication experience and a background in service, training, and CAD drafting, delivering accurate results and reliable collaboration.…

Available to hire

I am a motivated professional who values customer satisfaction and quality experiences. I have extensive communication experience and a background in service, training, and CAD drafting, delivering accurate results and reliable collaboration.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Engagement Specialist at Startek

April 1, 2024 - November 27, 2025

Work from home call center handling customer escalations; used Citrix Workspace while navigating multiple screens; ensured order accuracy in a fast-paced, multitasking environment.

Customer Service, Courtesy Window at Arby's

February 1, 2025 - February 1, 2025

Handled customer interactions via headset; addressed escalations; navigated multiple systems and ensured accurate orders in a fast-paced setting; demonstrated multitasking.

Product Purchasing, Trainer at Cheney Dynos

September 1, 2024 - September 1, 2024

Managed online product purchasing; Word/Excel tasks; interoffice and vendor communication; trained new employees to follow safety guidelines; data entry to ensure accuracy of equipment and parts ordered.

Tutoring at ODRC, London, OH

January 1, 2017 - January 1, 2017

Provided constructive feedback to students using positive reinforcement to encourage motivation and build confidence.

CAD Technician at Brandstetter Carroll, Inc

January 1, 2003 - January 1, 2003

Operated computer-aided drafting (CAD) equipment to produce designs and drawings; showed dimensions, materials, and other information necessary to make detailed drawings clear and complete.

Product Estimator / Customer Service at Crane Fiat Sanymetal

January 1, 1999 - January 1, 1999

Developed and maintained customer loyalty; used Microsoft Excel to create cost estimates; entered bid data and followed up via telephone and email in a fast-paced call center environment.