Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Greg Bell, a Certified Scrum Master with a strong background in customer experience strategy, Agile delivery, and service design. I've been transitioning into UI/UX design, where I enjoy crafting user-centered digital products that balance both business needs and user experiences. My approach is grounded in empathy, collaboration, and continuous improvement. I love working with teams across different functions to bring ideas to life, whether that's through user journey mapping, workshop facilitation, or iterative design using Agile principles. When I'm not designing interfaces at Studio Vanta or advocating for better customer experiences at Outsurance, I'm diving into new ways to improve clarity, accessibility, and engagement in digital products.…Hi, I'm Greg Bell, a Certified Scrum Master with a strong background in customer experience strategy, Agile delivery, and service design. I've been transitioning into UI/UX design, where I enjoy crafting user-centered digital products that balance both business needs and user experiences. My approach is grounded in empathy, collaboration, and continuous improvement. I love working with teams across different functions to bring ideas to life, whether that's through user journey mapping, workshop facilitation, or iterative design using Agile principles. When I'm not designing interfaces at Studio Vanta or advocating for better customer experiences at Outsurance, I'm diving into new ways to improve clarity, accessibility, and engagement in digital products.

Greg Bell





Hi, I'm Greg Bell, a Certified Scrum Master with a strong background in customer experience strategy, Agile delivery, and service design. I've been transitioning into UI/UX design, where I enjoy crafting user-centered digital products that balance both business needs and user experiences. My approach is grounded in empathy, collaboration, and continuous improvement. I love working with teams across different functions to bring ideas to life, whether that's through user journey mapping, workshop facilitation, or iterative design using Agile principles. When I'm not designing interfaces at Studio Vanta or advocating for better customer experiences at Outsurance, I'm diving into new ways to improve clarity, accessibility, and engagement in digital products.…Hi, I'm Greg Bell, a Certified Scrum Master with a strong background in customer experience strategy, Agile delivery, and service design. I've been transitioning into UI/UX design, where I enjoy crafting user-centered digital products that balance both business needs and user experiences. My approach is grounded in empathy, collaboration, and continuous improvement. I love working with teams across different functions to bring ideas to life, whether that's through user journey mapping, workshop facilitation, or iterative design using Agile principles. When I'm not designing interfaces at Studio Vanta or advocating for better customer experiences at Outsurance, I'm diving into new ways to improve clarity, accessibility, and engagement in digital products.

Available to hire

Hi, I’m Greg Bell, a Certified Scrum Master with a strong background in customer experience strategy, Agile delivery, and service design. I’ve been transitioning into UI/UX design, where I enjoy crafting user-centered digital products that balance both business needs and user experiences. My approach is grounded in empathy, collaboration, and continuous improvement.

I love working with teams across different functions to bring ideas to life, whether that’s through user journey mapping, workshop facilitation, or iterative design using Agile principles. When I’m not designing interfaces at Studio Vanta or advocating for better customer experiences at Outsurance, I’m diving into new ways to improve clarity, accessibility, and engagement in digital products.

Skills

Figma

Adobe XD

Jira

Experience Level

Figma

Intermediate

Adobe XD

Intermediate

Jira

Intermediate

Language

English

Fluent

Work Experience

Freelance UI/UX Designer at Studio Vanta

January 1, 2025 - June 15, 2024

Collaborating with the Studio Vanta team to design high-impact UI for client onboarding and training products. Creating visually compelling, brand-aligned interfaces that reflect Studio Vanta’s signature Vantablack aesthetic. Working closely with stakeholders to translate abstract ideas into intuitive user interfaces and prototype flows using Figma. Applying UX principles to improve clarity, accessibility, and engagement across onboarding journeys.

Renewals Agent (Functioning as Customer Success Advocate) at Outsurance (Client: Hastings Direct)

January 1, 2022 - June 15, 2024

Audited customer service touchpoints to uncover pain points in the user journey, contributing to improved service flows and digital solutions. Facilitated coaching sessions to improve the service experience and align communication tone with user expectations. Collaborated cross-functionally to advocate for design-led service improvements, acting as a user voice in team discussions. Introduced Agile thinking and helped teams align workflows around customer needs, laying a foundation for product thinking and iterative design.

Business Development Lead at sSs Steel Structures & Construction

January 1, 2020 - December 31, 2022

Mapped customer needs and touchpoints to create tailored B2B service proposals — a process that mirrors early UX discovery phases. Designed presentation material and service frameworks to improve customer onboarding and satisfaction. Aligned internal project delivery with user expectations using tools like Autodesk Advanced Steel.

Business Development Consultant at Roan Safety Products

January 1, 2020 - December 31, 2020

Conducted client consultations to understand pain points and deliver personalized safety solutions. Developed empathy-driven communication strategies that supported long-term customer retention.