I am an experienced UX Leader with over 8 years of success in designing and scaling customer-facing web and mobile products across SaaS, fintech, public sector, and AI-driven platforms. I have a proven ability to lead design teams, drive outcomes in agile environments, and deliver measurable business value. I have a passion for solving real user needs through inclusive design, lean UX processes, and intelligent systems. Throughout my career, I have designed AI-ready systems, contributed to winning public sector bids, and improved user adoption and accessibility. I am skilled in stakeholder engagement, design systems, agile/lean UX, and metrics-driven design, mentoring junior designers and enabling internal UX training and hiring processes.…

Guru Kauldhar

I am an experienced UX Leader with over 8 years of success in designing and scaling customer-facing web and mobile products across SaaS, fintech, public sector, and AI-driven platforms. I have a proven ability to lead design teams, drive outcomes in agile environments, and deliver measurable business value. I have a passion for solving real user needs through inclusive design, lean UX processes, and intelligent systems. Throughout my career, I have designed AI-ready systems, contributed to winning public sector bids, and improved user adoption and accessibility. I am skilled in stakeholder engagement, design systems, agile/lean UX, and metrics-driven design, mentoring junior designers and enabling internal UX training and hiring processes.…

Available to hire

I am an experienced UX Leader with over 8 years of success in designing and scaling customer-facing web and mobile products across SaaS, fintech, public sector, and AI-driven platforms. I have a proven ability to lead design teams, drive outcomes in agile environments, and deliver measurable business value. I have a passion for solving real user needs through inclusive design, lean UX processes, and intelligent systems.

Throughout my career, I have designed AI-ready systems, contributed to winning public sector bids, and improved user adoption and accessibility. I am skilled in stakeholder engagement, design systems, agile/lean UX, and metrics-driven design, mentoring junior designers and enabling internal UX training and hiring processes.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Web Design UX/UI Senior Specialist at NTT Data Services
November 1, 2024 - August 19, 2025
Designed and led the transformation of a legacy estate transfer platform for the Toronto Stock Exchange, improving task completion rates by 40% and reducing customer support calls by 35% through intuitive user journeys and accessibility compliance. Facilitated over 50 stakeholder workshops with the Government of British Columbia to create a modern, AI-ready design system approved across ministries. Led UX pre-sales activities and prototyping for public sector RFPs, contributing to winning multiple bids. Led creation of an AI-driven UX component library that accelerated prototyping speed by 60% and positioned NTT as an AI-integrated design leader. Saved the company over $150K in development hours by implementing reusable Figma components and scalable design patterns across government platforms. Mentored junior designers and managed deliverables in cross-functional teams with PMs, engineers, and client stakeholders. Contributed to internal UX training sessions and participated in hiring
Lead Analyst – Design & Usability at FIS Global
May 1, 2022 - August 19, 2025
Spearheaded end-to-end UX for fintech platforms used by Bank of America, Mastercard, and global banks, leading to 20% higher user adoption post-redesign. Oversaw a team of 3 junior designers and introduced lean UX rituals, improving design-developer handoff quality by 25%. Explored intelligent onboarding using in-app micro-assistants and contextual help flows, laying groundwork for future integration with LLM-based UX solutions. Increased consistency across more than 8 product modules by implementing scalable design systems and review checklists.
Senior Consultant – UI/UX Designer at Capgemini
May 18, 2017 - May 14, 2020
Delivered design solutions for global clients including HSBC, Cisco, John Deere, and Government of India. Improved accessibility scores to AA+ compliance on 5 large-scale government platforms by leading accessibility audits and redesigns. Reduced feature onboarding times by 30% through redesigned flows, tooltips, and microcopy improvements. Helped teams transition from waterfall to agile by aligning design reviews with dev sprint cadence, reducing rework by 20%.

Education

Bachelor of Science at Bharathidasan University
August 1, 2008 - April 30, 2011

Qualifications

UX Management and Service Design – Interaction Design Foundation (IDF)
August 19, 2025 - August 19, 2025

Industry Experience

Agriculture & Mining, Computers & Electronics, Energy & Utilities, Financial Services, Government, Healthcare, Non-Profit Organization, Education, Manufacturing, Professional Services, Travel & Hospitality, Software & Internet, Telecommunications, Real Estate & Construction, Transportation & Logistics, Media & Entertainment

Skills

Experience Level