I’m a product-focused technologist who enjoys turning complex business goals into clear, usable digital experiences. My background spans UX/UI design, full-stack development, and product management, with a strong emphasis on user research, information architecture, accessibility (WCAG), and design systems that teams can reliably build on. I also bring an execution-and-operations mindset from working across the full product lifecycle—discovery and wireframing through development, deployment, and iteration. From building internal tools and freelance web apps to supporting development workflows with GitHub, CI/CD, and cloud concepts, I’m comfortable collaborating across engineering, data, and stakeholders to ship scalable products—and I’ve recently added AI model evaluation and UX alignment work to further improve accuracy, safety, and conversational clarity.…

Charles M. DeSouza

I’m a product-focused technologist who enjoys turning complex business goals into clear, usable digital experiences. My background spans UX/UI design, full-stack development, and product management, with a strong emphasis on user research, information architecture, accessibility (WCAG), and design systems that teams can reliably build on. I also bring an execution-and-operations mindset from working across the full product lifecycle—discovery and wireframing through development, deployment, and iteration. From building internal tools and freelance web apps to supporting development workflows with GitHub, CI/CD, and cloud concepts, I’m comfortable collaborating across engineering, data, and stakeholders to ship scalable products—and I’ve recently added AI model evaluation and UX alignment work to further improve accuracy, safety, and conversational clarity.…

Available to hire

I’m a product-focused technologist who enjoys turning complex business goals into clear, usable digital experiences. My background spans UX/UI design, full-stack development, and product management, with a strong emphasis on user research, information architecture, accessibility (WCAG), and design systems that teams can reliably build on.

I also bring an execution-and-operations mindset from working across the full product lifecycle—discovery and wireframing through development, deployment, and iteration. From building internal tools and freelance web apps to supporting development workflows with GitHub, CI/CD, and cloud concepts, I’m comfortable collaborating across engineering, data, and stakeholders to ship scalable products—and I’ve recently added AI model evaluation and UX alignment work to further improve accuracy, safety, and conversational clarity.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Portuguese
Advanced

Work Experience

Software Product Manager at metaCAMPUS
December 1, 2025 - Present
Operate across product, UX, and engineering to define scope, requirements, and delivery priorities. Translate stakeholder needs into actionable user flows, technical tasks, and release plans. Support development workflows across GitHub, CI/CD, and cloud environments. Contribute to architectural, security, and documentation decisions to ensure scalable, maintainable systems.
AI Trainer / UX Evaluator at Alignerr
September 1, 2025 - December 1, 2025
Trained and evaluated large language models to improve accuracy, safety, and user alignment. Designed datasets focused on reasoning quality, cybersecurity awareness, and UX clarity. Performed UX analysis of conversational interfaces to reduce ambiguity and improve reliability. Collaborated with engineers and data teams to refine model behavior and outputs.
Operations Manager / Internal Product Builder at Dennis Yacht Club
May 1, 2023 - September 1, 2025
Built internal software tools (ChefCalc, ChefTrack) to digitize inventory, pricing, and workflows. Designed UX and system logic based on real operational needs, reducing waste and errors. Improved scheduling, forecasting, and team coordination by ~30% through process automation. Led teams, managed budgets, and applied data-driven decision making in a high-pressure environment.
Full-Stack Developer / UX Designer at Freelance
April 1, 2018 - October 1, 2024
Designed, built, and maintained custom web applications for small businesses and entrepreneurs. Delivered UX wireframes, prototypes, and production-ready interfaces. Modernized legacy systems, improving usability, performance, accessibility, and SEO. Implemented authentication, dashboards, API integrations, and automated workflows.
Project Designer at SunSetter Products
April 1, 2016 - September 1, 2023
Supported redesign of digital ordering and configuration workflows. Collaborated with sales, engineering, and support teams on process and UI improvements. Created visual and technical assets to support customer decision-making.

Education

Associate’s Degree in Arts at Cape Cod Community College
January 11, 2030 - October 2, 2026
Google UX Design Professional Certificate at Google
January 11, 2030 - October 2, 2026
CS50x — Introduction to Computer Science at Harvard University
January 11, 2030 - October 2, 2026
CS50 Python, Web Design, AI at Harvard University
January 11, 2030 - October 2, 2026

Qualifications

Full-Stack Web Development Bootcamps
January 11, 2030 - October 2, 2026

Industry Experience

Software & Internet, Education, Media & Entertainment, Non-Profit Organization

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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