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I'm a customer service professional with experience in content moderation, team leadership, and personal coaching. I've managed complex client situations, trained and mentored teams, and supported people through emotional and practical challenges. I bring a mix of customer support expertise, leadership, and emotional intelligence to every environment I work in. I blend coaching, content moderation, and creative production to empower teams and clients.…I'm a customer service professional with experience in content moderation, team leadership, and personal coaching. I've managed complex client situations, trained and mentored teams, and supported people through emotional and practical challenges. I bring a mix of customer support expertise, leadership, and emotional intelligence to every environment I work in. I blend coaching, content moderation, and creative production to empower teams and clients.

Hajar Oubennai

Content Producer, Content Designer, Content Creator, +4

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I'm a customer service professional with experience in content moderation, team leadership, and personal coaching. I've managed complex client situations, trained and mentored teams, and supported people through emotional and practical challenges. I bring a mix of customer support expertise, leadership, and emotional intelligence to every environment I work in. I blend coaching, content moderation, and creative production to empower teams and clients.…I'm a customer service professional with experience in content moderation, team leadership, and personal coaching. I've managed complex client situations, trained and mentored teams, and supported people through emotional and practical challenges. I bring a mix of customer support expertise, leadership, and emotional intelligence to every environment I work in. I blend coaching, content moderation, and creative production to empower teams and clients.

Available to hire

I’m a customer service professional with experience in content moderation, team leadership, and personal coaching. I’ve managed complex client situations, trained and mentored teams, and supported people through emotional and practical challenges.

I bring a mix of customer support expertise, leadership, and emotional intelligence to every environment I work in. I blend coaching, content moderation, and creative production to empower teams and clients.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Arabic

Fluent

French

Fluent

English

Fluent

Work Experience

Team Manager - Customer Service & Content Moderation

January 1, 2020 - January 1, 2025

Audited calls and evaluated troubleshooting steps. Followed up daily on team results, absenteeism, and operational needs with HR and Training. Reviewed and escalated policy clarifications; supported team management by providing improvement plans. Ensured consistent accuracy and KPI achievement.

Mindset & Life Coach at Independent

January 1, 2024 - January 1, 2025

Provided 1:1 coaching for clients on confidence, emotional clarity, breakup recovery, and inner-child connection. Used certified methods in burnout prevention, emotional regulation, conflict management, and corporate coaching. Helped clients build self-trust, shift mindset patterns, and improve emotional resilience.