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Hi, I’m Haley Annette James. I’m an IT professional with 7+ years of hands-on experience supporting enterprise users, infrastructure, and cloud environments. I’m known for resolving complex technical issues, securing systems, and improving operational efficiency through automation. I excel at troubleshooting across hardware, software, networks, and accounts. Im also experienced with computer programming. I have a strong background in Active Directory, Microsoft 365, VPN, Azure, AWS, Windows Server, Linux, and virtualization (VMware). I’m passionate about automating repetitive tasks with Python and PowerShell, and I thrive on documenting solutions to improve knowledge sharing and prevent repeat issues. I stay current on security best practices and incident response to keep environments protected.…Hi, I’m Haley Annette James. I’m an IT professional with 7+ years of hands-on experience supporting enterprise users, infrastructure, and cloud environments. I’m known for resolving complex technical issues, securing systems, and improving operational efficiency through automation. I excel at troubleshooting across hardware, software, networks, and accounts. Im also experienced with computer programming. I have a strong background in Active Directory, Microsoft 365, VPN, Azure, AWS, Windows Server, Linux, and virtualization (VMware). I’m passionate about automating repetitive tasks with Python and PowerShell, and I thrive on documenting solutions to improve knowledge sharing and prevent repeat issues. I stay current on security best practices and incident response to keep environments protected.

Haley Annette James

Web Developer, Programmer, Cloud Developer, +2

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Hi, I’m Haley Annette James. I’m an IT professional with 7+ years of hands-on experience supporting enterprise users, infrastructure, and cloud environments. I’m known for resolving complex technical issues, securing systems, and improving operational efficiency through automation. I excel at troubleshooting across hardware, software, networks, and accounts. Im also experienced with computer programming. I have a strong background in Active Directory, Microsoft 365, VPN, Azure, AWS, Windows Server, Linux, and virtualization (VMware). I’m passionate about automating repetitive tasks with Python and PowerShell, and I thrive on documenting solutions to improve knowledge sharing and prevent repeat issues. I stay current on security best practices and incident response to keep environments protected.…Hi, I’m Haley Annette James. I’m an IT professional with 7+ years of hands-on experience supporting enterprise users, infrastructure, and cloud environments. I’m known for resolving complex technical issues, securing systems, and improving operational efficiency through automation. I excel at troubleshooting across hardware, software, networks, and accounts. Im also experienced with computer programming. I have a strong background in Active Directory, Microsoft 365, VPN, Azure, AWS, Windows Server, Linux, and virtualization (VMware). I’m passionate about automating repetitive tasks with Python and PowerShell, and I thrive on documenting solutions to improve knowledge sharing and prevent repeat issues. I stay current on security best practices and incident response to keep environments protected.

Available to hire

Hi, I’m Haley Annette James. I’m an IT professional with 7+ years of hands-on experience supporting enterprise users, infrastructure, and cloud environments. I’m known for resolving complex technical issues, securing systems, and improving operational efficiency through automation. I excel at troubleshooting across hardware, software, networks, and accounts. Im also experienced with computer programming.

I have a strong background in Active Directory, Microsoft 365, VPN, Azure, AWS, Windows Server, Linux, and virtualization (VMware). I’m passionate about automating repetitive tasks with Python and PowerShell, and I thrive on documenting solutions to improve knowledge sharing and prevent repeat issues. I stay current on security best practices and incident response to keep environments protected.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Remote IT Support Specialist at Bask Technology

January 1, 2019 - Present

Deliver remote technical support for enterprise users across hardware, software, networking, and cloud services. Administer Active Directory, Azure AD, and Microsoft 365, including user provisioning, MFA, permissions, and access control. Troubleshoot complex network issues involving VPN connectivity, routing, switching, and wireless access. Support Azure and AWS environments, including virtual machines and hybrid infrastructure. Maintain and secure Windows Server and Linux systems using industry security standards. Develop Python and PowerShell automation to streamline repetitive tasks and reduce resolution time. Document incidents, fixes, and procedures in ITSM platforms to improve knowledge sharing and consistency. Provide clear technical guidance to end users, improving satisfaction and reducing repeat issues.